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4.0 out of 5

"There is no enought space in the parking basement, please arrange in a better way each car bay. " More

By a verified traveler on Thu 12 Sep 2019

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Hotel Description

Hotel near Oakland Mall in Guatemala City

City center stay

Your stay at this Zona 9 hotel places you within 2 miles (3 km) of Oakland Mall and Children's Museum. Natural History Museum and Teatro Nacional are also within 3 miles (5 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a snack bar/deli, and a grocery/convenience store are also offered.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$93* Per night/room Apr 5 - Apr 6

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible (Roll-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Guatemala City ratings based on 9 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Guatemala City

Everyone (3) Couples (1) Family (1)
5 out of 5

Posted by on Sep 18, 2023

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Comment from Hotel Management

Oct 10, 2023 by Hilton Garden Inn Guatemala City

Dear Alba, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!

1 out of 5
The customer service and experience I had here was terrible wouldn’t recommend

Posted by on May 7, 2023

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Comment from Hotel Management

May 17, 2023 by Hilton Garden Inn Guatemala City

Dear Latoya, We are very sorry your experience did not offer you the quality of service you deserve. We sent to you our sincere apologies for the inconvenience with your booking, and we hope that the courtesies given, it helps to compensate you for the inconvenience. We hope that you give us the opportunity to serve you again.

5 out of 5
I like the area.

Posted by , from Carmel on Sep 11, 2022

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Comment from Hotel Management

Sep 13, 2022 by Hilton Garden Inn Guatemala City

Dear Jose, Thank you for taking a moment to share your recent experience at our hotel here in Expedia. We are very happy to know you found the hotel location to your liking. Come back soon, we would be happy to have you back. Have a GREAT DAY!

5 out of 5

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 14, 2021 by Hilton Garden Inn Guatemala Team

Dear guest, thank you for your feedback! We hope you come back soon!

5 out of 5

Posted by on Mar 25, 2021

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Comment from Hotel Management

Apr 5, 2021 by Hotel Hilton Garden Inn Guatemala City

Estimado huésped, muchas gracias por su calificación perfecta, nos encanta saber que llenamos sus expectativas. Esperamos que vuelva pronto!

5 out of 5
There is no enought space in the parking basement, please arrange in a better way each car bay.

Posted by on Sep 12, 2019

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Comment from Hotel Management

Sep 17, 2019 by Hotel Hilton Garden Inn Guatemala City

Dear Guest thank you for your rating us. We sincerely appreciate your feedback about parking basement, your comments will help us as we continually work to improve our guest experience. Thank you again!

4 out of 5

This hotel made feel welcome

Cons: No free Internet
Hotel Princess felt like home away from home, and I have stayed at several hotels. The service is personalized and all the staff are very friendly. With no doubt, one of the highlights of the hotel is the RESTAURANT.. Delicious Home Made food style with a welcoming service from everyone. Breakfast is splendid and every day they offer a special theme for lunch. The rooms and beds are very comfortable and clean. The gym is small and not all the equipment was working. The location is also very convenient as you can go to nice shopping in the Zona Viva (the best in town). The hotel is a very good value for money and the shuttle service from/to the airport very convenient as well. With no doubt, Hotel Princess will be my home away from home when visiting in Guatemala!!!

Posted by , from Orlando, FL, USA on Jan 5, 2012

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4 out of 5

Overall a nice, comfortable, secure place

Pros: Free breakfast, Close restaurants, Quiet
Cons: room adequate but on the small side.
For the money, this is an excellent hotel. Clean, friendly staff, adequate ancillary facilities (small pool, gym, sauna). All desk clerks spoke adequate English, most were very fluent. Breakfast included in my rate........not as good as other breakfasts I've had in Central American countries, but certainly adequate. Guatemalan specialities, fresh fruit, fresh bread and sweets.

Posted by , from Shreveport, La on Feb 8, 2011

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2 out of 5

I wouldn't stay there again

Though the staff was really kind, I wouldn't recommend this hotel if you expect a comfy bed. I stayed there with my wife and gave us a small and hard bed, the carpet was old and dirty. It's sad they haven't updated their rooms. It has a great location and they serve a tasty breakfast as well, but not a great place to take your partner, there are much better hotels in the area for a few bucks more

Posted by on Apr 11, 2010

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About the Hilton Garden Inn Guatemala City

Location 13 Calle 7 65 Zona 9, Guatemala City, 01009

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 12 meeting rooms. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2239 square feet (208 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Garden Inn Guatemala City. Free self parking is available. This Guatemala City hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 5 levels
  • 2239 sq ft of conference space
  • 208 sq m of conference space
  • Built in 1993
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Guatemala City offers 109 accommodations with laptop-compatible safes and safes. LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Garden Grille & Bar - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hilton Garden Inn Guatemala City

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Noise-free rooms not guaranteed
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 11
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15.40 for adults and USD 7.70 for children
  • Late check-in fee
  • Late check-out fee: USD 45.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Guatemala Princess
  • Princess Guatemala
  • Princess Hotel Guatemala
  • Hotel Princess Guatemala/Guatemala City
  • Princess Hotel Guatemala City
  • Hilton Garden Inn Guatemala City Hotel
  • Hilton Garden Inn Guatemala City
  • Hilton Garden Guatemala City
  • Hilton Garden Inn Guatemala City Hotel
  • Hilton Garden Inn Guatemala City Guatemala City
  • Hilton Garden Inn Guatemala City Hotel Guatemala City

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.