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4.3 out of 5

"There is no enought space in the parking basement, please arrange in a better way each car bay. " More

By a verified traveler on Thu 12 Sep 2019

Hotel Description

4-star hotel near Oakland Mall

City center stay

Your stay at this Zona 9 hotel places you within 2 miles (3 km) of Oakland Mall and Children's Museum. Natural History Museum and Teatro Nacional are also within 3 miles (5 km).

Renovated in 2015

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a garden, and a snack bar/deli are also offered.

Free WiFi, refrigerators

The 109 soundproofed guestrooms offer free WiFi and room service. Other amenities include refrigerators, coffee/tea makers, and LCD TVs with cable channels.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$80* Per night/room Apr 23 - Apr 24

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible (Roll-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Garden Inn Guatemala City ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hilton Garden Inn Guatemala City

Everyone (1) Couples (1)
5 out of 5

Posted by on Mar 25, 2021

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Comment from Hotel Management

Apr 5, 2021 by Hotel Hilton Garden Inn Guatemala City

Estimado huésped, muchas gracias por su calificación perfecta, nos encanta saber que llenamos sus expectativas. Esperamos que vuelva pronto!

5 out of 5
There is no enought space in the parking basement, please arrange in a better way each car bay.

Posted by on Sep 12, 2019

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Comment from Hotel Management

Sep 17, 2019 by Hotel Hilton Garden Inn Guatemala City

Dear Guest thank you for your rating us. We sincerely appreciate your feedback about parking basement, your comments will help us as we continually work to improve our guest experience. Thank you again!

4 out of 5

This hotel made feel welcome

Cons: No free Internet
Hotel Princess felt like home away from home, and I have stayed at several hotels. The service is personalized and all the staff are very friendly. With no doubt, one of the highlights of the hotel is the RESTAURANT.. Delicious Home Made food style with a welcoming service from everyone. Breakfast is splendid and every day they offer a special theme for lunch. The rooms and beds are very comfortable and clean. The gym is small and not all the equipment was working. The location is also very convenient as you can go to nice shopping in the Zona Viva (the best in town). The hotel is a very good value for money and the shuttle service from/to the airport very convenient as well. With no doubt, Hotel Princess will be my home away from home when visiting in Guatemala!!!

Posted by , from Orlando, FL, USA on Jan 5, 2012

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4 out of 5

Overall a nice, comfortable, secure place

Pros: Free breakfast, Close restaurants, Quiet
Cons: room adequate but on the small side.
For the money, this is an excellent hotel. Clean, friendly staff, adequate ancillary facilities (small pool, gym, sauna). All desk clerks spoke adequate English, most were very fluent. Breakfast included in my rate........not as good as other breakfasts I've had in Central American countries, but certainly adequate. Guatemalan specialities, fresh fruit, fresh bread and sweets.

Posted by , from Shreveport, La on Feb 8, 2011

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2 out of 5

I wouldn't stay there again

Though the staff was really kind, I wouldn't recommend this hotel if you expect a comfy bed. I stayed there with my wife and gave us a small and hard bed, the carpet was old and dirty. It's sad they haven't updated their rooms. It has a great location and they serve a tasty breakfast as well, but not a great place to take your partner, there are much better hotels in the area for a few bucks more

Posted by on Apr 11, 2010

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4 out of 5

Hotel Princess was a great deal

We were here for a week on a mission trip to Guatamala and this hotel was all-around very good. The food was good, the room was very comfortable (though a bit small for two full-size beds). All the staff was super friendly. Money could be exchanged at the front desk. There are restaurants and shopping in the area around the hotel. I'd definitely stay there again. The water is purified and can be consumed without worry by Americans.

Posted by on Jul 9, 2008

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5 out of 5

Beautiful Room

Our room was extremely nice, the bedding superb. We stayed here because of the close proximity to the airport with an early flight. We had no occasion to check out the location other than it's proximity to the airport. The staff was terrific.

Posted by on Mar 28, 2008

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2 out of 5

Better Posadas for $30 a night in area

My wife had to stay in town to complete some buisiness in zone 1 area and we chose this hotel because it had a medium price thinking it would be safer and better than a posada. The deluxe room with queen was only a double bed with minimal bed covering and two poleyster pillows. When she asked if breakfast was included the desk clerk answered "At the price your paying, I don't think so!" The breakfast offered was only the 'free buffet' apparently included for everyone else and was just a standard buffet breakfast for anyone. My wife had toast and coffee and was charged Q105.00 icluding tax and tip which they did not bother to tell her until she checked out. \nMy wife said she was made to feel as though they did not want or appreciate travel agency customers. I do not know if there is another price for none travl agency customers and if the service, treatment and accomodations are better but I nor my wife will never stay here again. \nThey even had the nerve to try and bill her again upon check out for the room and only after she reviiewed the final bill details and asked to speak to the manager did they remove the charge.

Posted by on Dec 11, 2007

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5 out of 5

Wonderful Staff!

The attentiveness of the staff to detail is impressive. The restaurant is wonderful and the atmosphere is relaxed. The room was very clean and everything was provided that I might need.

Posted by on Apr 12, 2007

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5 out of 5

I loved it

great service day and night, rooms where super clean

Posted by on Nov 2, 2006

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About the Hilton Garden Inn Guatemala City

Location 13 Calle 7 65 Zona 9, Guatemala City, 01009

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. Public spaces have free WiFi. A fitness center, multilingual staff, and a garden are also featured at the business-friendly Hilton Garden Inn Guatemala City. Free self parking is available. A complete renovation of Hilton Garden Inn Guatemala City was completed in 2015. This 4-star Guatemala City hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 5 levels
  • Built in 1993
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Convenience store
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: La Aurora Intl. Airport (GUA) (3.5 km / 2.2 mi)
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Guatemala City offers 109 accommodations with laptop-compatible safes and safes. LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Garden Grille & Bar - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hilton Garden Inn Guatemala City

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Noise-free rooms not guaranteed
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.40 for adults and USD 7.70 for children (approximately)
  • Late check-in fee (amount varies)
  • Late check-out fee: USD 45.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Guatemala Princess
  • Princess Guatemala
  • Princess Hotel Guatemala
  • Hotel Princess Guatemala/Guatemala City
  • Princess Hotel Guatemala City
  • Hilton Garden Inn Guatemala City Hotel
  • Hilton Garden Inn Guatemala City
  • Hilton Garden Guatemala City
  • Hilton Garden Inn Guatemala City Hotel
  • Hilton Garden Inn Guatemala City Guatemala City
  • Hilton Garden Inn Guatemala City Hotel Guatemala City

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.