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4.0 out of 5

"THE PICTURES ON THE WEBSITE DOES NOT SHOW THE TRUE BEAUTY OF THE FACILITY. PLEASE BOOK BUTLER SERVICE "SEAN THE BULTER" WAS THE ABSOLUTE BEST!!!!! THE ... " More

By a verified traveler on Wed 06 Oct 2021

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Hotel Description

4.5-star beachfront property with 3 outdoor pools

Beachside getaway

Within a 10-minute walk of this Cap Estate property, you'll find Windward Islands and Smugglers Cove. Sandals Golf and Country Club and Rodney Bay Aquatic Centre are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 8 restaurants. Relax beachside with sun loungers and cool off with a drink at the beach bar. Enjoy the 3 outdoor pools and perks like free self parking and free WiFi.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 166 guestrooms also offer free WiFi and balconies or patios. Flat-screen TVs come with satellite channels, and other amenities include memory foam beds and 24-hour room service.

Luxury Junior Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$440* Per night/room Dec 3 - Dec 4

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Presidential one Bedroom ocean view

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Junior Suite Swim Out Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Junior Suite Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Junior Suite Ocean View Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hideaway at Royalton Saint Lucia, An Autograph Collection All Inclusive Resort - Adults Only ratings based on 6 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hideaway at Royalton Saint Lucia, An Autograph Collection All Inclusive Resort - Adults Only

Everyone (4) Couples (1) Family (1)
5 out of 5
THE PICTURES ON THE WEBSITE DOES NOT SHOW THE TRUE BEAUTY OF THE FACILITY. PLEASE BOOK BUTLER SERVICE "SEAN THE BULTER" WAS THE ABSOLUTE BEST!!!!! THE ENTIRE TEAM WAS THE BEST...SHOUT OUT TO THE BULTERS, ENTERTAINMENT IN THE MORNING AND EVENING AND MOST OF ALL THE MANAGERS AT THE HIDEWAY. WE HAD A BALL AND WE WILL DEFINITELY BE BACK. BE SAFE AND KEEP ON MAKING PEOPLE HAPPY.

Posted by on Oct 6, 2021

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Comment from Hotel Management

Oct 6, 2021 by HRSL

Dear Valued Guests, We pride ourselves on providing the highest levels of services and your review is a true reflection of what vacationing with Royalton Saint Lucia is all about. We all are very extremely pleased to have been able to deliver you with the highest level of service and wish to thank you for you kind highlights. Thank you for taking the time to share your experience about your stay at the resort with the Travel community. Regards

5 out of 5
The best in St. Lucia! The views! The swim-up rooms! The Diamond Club butler service! (Love us some Denver and Shandel - the absolute best!) The amenities! The food is decent for an all-inclusive. Don’t miss Zen for hibachi and Calypso for Caribbean...yum! Run, don’t walk to The Royalton in St. Lucia! We will be back again and again!

Posted by on Jan 11, 2021

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Comment from Hotel Management

Jan 11, 2021 by HRSL

Dear Valued Guest, Hooray! We delivered! It is truly satisfying to read that our resort and dedicated hosts were instrumental in making your vacation amazing. I will personally thank them for their efforts. You definitely made the right choice by vacationing with us and we are hoping that we can celebrate more of life's special moments with you all. Regards,

2 out of 5

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 4, 2019 by Hideaway at Royalton Saint Lucia

Dear Valued Guest, Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. Please accept our sincerest apology for the inconveniences you experienced during your stay, this is certainly not the typical guest circumstance and your comments have been noted and shared with the management team for further review. It is our sincerest hope that you will grant us the opportunity of serving you to a future experience which will surpass your last.

4 out of 5
Hotel was great, comfy, staff - some happy friendly, some flat (like most of us who got to show up and work) - not holding this against them though. Except for Rafael who was a total FAIL. Did not want to give voucher for $150 till next day (and coupons say its only valid during check in) REALLY??? Pushes for a VACATION CLUB with a 90 min presentation, at the end no obligation to buy will get 100$ voucher for Massage, Gift shop, or Tours... ( hint, in a nutshell they want to sell you 30% off hotel fee for 30 years for $26,000 still have to pay flight, and 70% of whatever hotel you pick from their resorts... not much of a savings at all - after 2 hours, finally got voucher !!! ) The wrist band has key built into it for room... this has got to be the smartest thing ever. Drinks are average, did not feel that they were watered down, service average, nothing spectacular, no bad experience at all. Pools clean, beach clean, plenty of chairs available, water inviting and warm, kayak, paddle boards, snorkeling gear was available, water bike chain was loose, and unsafe, they were waiting for repair parts. Booked an "ADULT" vacation, but as others pointed out, some areas got kids, and when they scream you can definitely hear it, so you just can't fully get away from it. For the price this hotel was very good.

Posted by , from Los Angeles, CA on Sep 7, 2018

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5 out of 5

Best vaca/birthday ever.

Pros: Hotel is very beautiful and so much to do. All restaurants are fabulous and service equally as great. Many pools to choose from and always chairs aval
Cons: We did have a very minor issue with having correct coffee for in room machine; and towels not replaced couple times; cleaning issue counters/mirrors.
Location: Hotel well worth the drive from airport; close shopping Castries market and Shops; Not far from friday nite street party; for sure staying here again
Pres ste ocean front, most beautiful room and butler's were incredible, Rornel & Monique. Made everything, especially my bday extra special. I travel quite frequently and this place tops them all. Diamond club only way to travel. So many pools to choose from and the bar staff great, shout out to Trevon; Samuel was adorable and more than attentive diamond club beach. Best restaurant was Hunter Stk House and our server the sweetest ever. Best bday dinner ever. Enjoyed italian rest as well. But above all, the service in all restaurants and bars were great. And the buffet is more than plenty of choices. And was very tasty...Going back soon.

Posted by , from Las Vegas on Apr 28, 2018

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Comment from Hotel Management

Jun 6, 2018 by Hideaway at Royalton Saint Lucia Management Team

Dear Michelle & Bear, Thank you for taking time to share such a detailed, lovely experience with us. We're happy the birthday celebration was extra special and your expectations were all met or exceeded. We're happy you visited Hideaway at Royalton Saint Lucia and we definitely look forward to your returning soon!

3 out of 5

Great concept, but misinformation

Location: Good activities are available, but most start very early in the morning. Offer more that start around 9 or 10.
Positive = The hotel deign and grounds were very nice Negative = If you looked at the details, the quality/workmanship was poor. Positive = The room and shower were nice Negative = I ordered a Ocean view room and there was no ocean view from inside the room - Building 2 should not be listed as having ocean view. It is a view of the grounds and pool and you can see part of the beach, but not the ocean. Positive = The employees are nice, but they are not very well informed Negative = It took 2 days and 3 room changes to get my AC problem solved Negative = On one day, the whole resort ran out of the primary/local beer Negative = The Martini bar was often out of olives or olive juice (at least on 3 different days) Negative = Items were on the restaurant menus, but not really offered (example: Turkey burgers) Positive = I loved the Hideaway option - that worked well for us Negative = The beach umbrellas did not tilt - they only provided shade at noon Positive = I loved the wrist ban access (no key cards) Positive = I loved the quality of the beach towels and that you could have as many as you want without a towel card

Posted by on Dec 18, 2017

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About the Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

Location Gros Islet, Gros Islet, Gros Islet LC01101

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Language
  • Pilates
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Tennis lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Tennis lessons not included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included

Property Features

Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a health club. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces. There's an onsite business center. A nightclub, a sauna, and spa services are also featured at the luxury Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Gros Islet property.

  • 166 guestrooms or units
  • 8 dining venues
  • 2 bars by the pool
  • 10 bars or lounges
  • Built in 2017
  • Nightclub
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Bar on the beach

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only offers 166 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Memory foam beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers. This Gros Islet property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Memory foam beds
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Gourmet Marche - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Dorado - This seafood restaurant specializes in seafood. Open daily.

Hunter Steakhouse - This steakhouse specializes in American cuisine and serves lunch and dinner. Open daily.

Grazie Italia Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Zen - This sushi bar specializes in Asian cuisine. Open select days.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with an outdoor tennis court and a health club. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkeling on site
  • Bicycle rentals nearby
  • Fitness classes on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hideaway Royalton Saint Lucia Hotel Gros Islet
  • Hideaway Royalton Saint Lucia Gros Islet
  • Hideaway Royalton Saint Lucia Adults All Inclusive Cap Estate
  • Hideaway Royalton Saint Lucia Adults All Inclusive
  • Hideaway at Royalton Saint Lucia Adults Only All Inclusive
  • Hideaway at Royalton Saint Lucia
  • Hideaway at Royalton Saint Lucia Adults Only All Inclusive

You should know

  • This is an adults-only property and children 18 years old and younger aren't allowed.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.