6/10 Okay
Ekaterene
Traveled with family and small children, Traveled with group, Traveled with family
Aug 20, 2025
Liked: Cleanliness
We’ve stayed here many times before. After walking around in our room the entire day our feet were black. My husband tried to call the next morning around 8:30 am and no one answered. We wanted to let them know and ask them to come and mop. In all honesty we called called again two days later because we were on vacation and very busy coming home late. When I finally reached someone she said “well why didn’t you call sooner” taking zero accountability and not even an apology. I work in sales and customer satisfaction is number one priority. I would have felt better had she simply said “wow so sorry someone will be right over” instead she had a bad attitude and was annoyed that we “had not called sooner” however we called the very next morning. Regardless she did send someone to address the issue but we still felt very icky in that room for the remainder of our stay which was a total of 10 days! Will be going back to soundview in the future. This is no way to treat anyone especially returning customers. This was for building A!
Ekaterene
Stayed 10 nights in Aug 2025
