4/10 Malo
MAGDALENA
Viaje familiar
20 sept. 2025
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
WALLS AS THIN AS PAPER
When we arrived, the hotel had our reservation wrong and said it was Expedia’s fault. Instead of a double room from an adult and a 14-year-old child, with breakfast, they had a reservation for a single room without breakfast. The supervisor came and after some negotiations (she wanted us to pay extra in order to stay a double room) gave up, and we were allocated the room initially booked via hotels.com. I had asked AI before booking (because my son had a sports match at 9) what time, breakfast was served, and it wrote 7-10, however, the hotel told us it was 8-10, another mistake. They eventually agreed to give us take away breakfast at 7.30 (which was also wrong and inadequate)
If you want a nice quiet stay and sleep, do not choose this hotel, the walls aren’t soundproof, you can hear absolutely everything going on next door! Rooms are also ver small, so is the bathroom. Food at the restaurant was nice, a bit overpriced for the portions, but the service was one of the best we’ve ever come across, well done guys. The same goes for the night boy at the hotel and the supervisor (good at problem solving) super polite and attentive.
Won’t be going back.
MAGDALENA
Se hospedó 1 noche en septiembre de 2025