Novotel Surfers Paradise

4.5 star property
4.5-star luxury hotel near Cavill Avenue, connected to a shopping center

Choose dates to view prices

Photo gallery for Novotel Surfers Paradise

View from room
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Penthouse, 4 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Miscellaneous
Outdoor pool, a heated pool, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Place, Cavill Avenue
    ‪2 min walk‬
  • Place, Chevron Renaissance
    ‪3 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪27 min drive‬

Room options

Deluxe Room, Multiple Beds (Family)

8.2 out of 10
Very good
(11 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(12 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(66 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(42 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Executive Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(7 reviews)
  • 376 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(30 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(26 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Executive Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(20 reviews)
  • 377 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(50 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(30 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(38 reviews)
  • 462 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Superior Room, 1 King Bed

8.2 out of 10
Very good
(26 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Penthouse, 4 Bedrooms

  • Sleeps 8
  • 2 Double Beds

About the neighborhood

Gold Coast

Oceanside stay.A stay at this Surfers Paradise hotel places you steps from Cavill Avenue and a 5-minute walk from Surfers Paradise Beach. Slingshot and Centro Surfers Paradise are also within half a mile (1 km).

What's nearby

  • Cavill Avenue - 2 min walk - 0.1 miles
  • Slingshot - 2 min walk - 0.1 miles
  • Chevron Renaissance - 3 min walk - 0.2 miles
  • Surfers Paradise Beach - 3 min walk - 0.2 miles
  • SkyPoint Observation Deck - 5 min walk - 0.3 miles

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 15 min drive
  • Coolangatta Airport (OOL) - 38 min drive

Restaurants

  • ‪Surfers Paradise Beer Garden - ‬2 min walk
  • ‪Gong Cha Surfers Paradise - ‬2 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪Lot 1 Coffee - ‬1 min walk
  • ‪Goldie’s - ‬1 min walk

About this property

Novotel Surfers Paradise

4.5-star luxury hotel near Cavill Avenue, connected to a shopping center
As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a hot tub, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6749 square feet (627 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

  • 408 guestrooms or units
  • 36 levels
  • 6749 sq ft of conference space
  • 627 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 25 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Elevator (79 inch wide door)
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 49-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

How close is Novotel Surfers Paradise to the airport?

Novotel Surfers Paradise is 19.1 mi (38-min drive) away from the Coolangatta Airport (OOL) airport, the closest popular airport to the property.

How much does it cost to stay at Novotel Surfers Paradise?

As of Dec 28, 2025, prices found for a 1-night stay for 2 adults at Novotel Surfers Paradise on Jan 27, 2026 start from $109.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Novotel Surfers Paradise have an airport shuttle?

Airport shuttle services are not available at Novotel Surfers Paradise.

How close is Novotel Surfers Paradise to the beach?

This hotel is a short 4-minute walk from Surfers Paradise Beach and 9-minute walk from Northcliffe Beach. Don't forget your sunscreen!

Does Novotel Surfers Paradise offer free breakfast?

Free breakfast isn’t provided at Novotel Surfers Paradise, but cooked-to-order breakfast is offered for a fee of between AUD 30 and 42 per person. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 10:00 AM.

Is there a casino at Novotel Surfers Paradise?

No, there is no casino at this hotel, but The Star Gold Coast (4-min drive) is nearby.

What time is check-in at Novotel Surfers Paradise?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Novotel Surfers Paradise?

Free parking is not available at this hotel. Self parking is available for AUD 25 per day.

Does Novotel Surfers Paradise have a pool?

Novotel Surfers Paradise features an outdoor pool.

Does Novotel Surfers Paradise have a restaurant?

Novotel Surfers Paradise is home to BLVD Cafe & Bar, which features light fare and brunch.

Does Novotel Surfers Paradise have a spa?

There are no spa services available at this hotel.

How close is Novotel Surfers Paradise to downtown Gold Coast?

Novotel Surfers Paradise is 1 mi away from Gold Coast.

Novotel Surfers Paradise Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 605 out of 1372 reviews
Rating 8 - Good. 388 out of 1372 reviews
Rating 6 - Okay. 216 out of 1372 reviews
Rating 4 - Poor. 85 out of 1372 reviews
Rating 2 - Terrible. 78 out of 1372 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good staff.
Stayed 3 nights in Sep 2025

4/10 Poor

Mohsin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Broken toilet, doors jamming when opening and Closing. Sheets not changed for multiple night stays.
Stayed 3 nights in Sep 2025

8/10 Good

Theo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in heart of Surfers
Stayed 2 nights in Sep 2025

6/10 Okay

Shannon

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
So close to everything which was great, beds were so comfy. Rooms were clean, bathroom was tiny. Balcony was nice. We had 3 rooms, 2 of which had leaks from the roof. 1 room was so bad they had to be moved rooms twice as the second room move the shower head exploded. Was ok for a few nights, possibly not great for an extened stay. Staff were lovely and accommodating. Close to all transport to and from theme parks etc
Stayed 3 nights in Sep 2025

10/10 Excellent

Rachel

Stayed 2 nights in Sep 2025

10/10 Excellent

Janet Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a stunning view of the beach from our room. The staff were all fantastic - very friendly and go out of their way to help you. The room was wonderful and suited our needs very well.
Stayed 5 nights in Sep 2025

10/10 Excellent

Mohammed Dib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Sep 2025

10/10 Excellent

Kabindra bahadur

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view from hotel and best location for shopping and restaurants.
Stayed 4 nights in Aug 2025

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2025

10/10 Excellent

Enza La

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to different places
Stayed 4 nights in Sep 2025

10/10 Excellent

Angela Hui Lee

Stayed 3 nights in Sep 2025

8/10 Good

De-anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel Surfers Paradise was an excellent choice for us as it was close to beach, public transport and the strip which provided many nights entertainment. Even with some parts of the hotel being under construction there was no noise outside of business hours and the staff went above and beyond to provide alternatives if needed. Overall it was a fantastic stay
Stayed 5 nights in Sep 2025

10/10 Excellent

Hsiu-Wen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great hotel for a weekend getaway

We had a spontaneous weekend getaway with the kids and Novotel was great for what we needed. The location was a real drawcard for us as it’s basically on Cavill Avenue and convenient for food, groceries and activities. On the other hand, we were on the 22nd floor but the music from the club across the street was still fairly audible. It wasn’t loud enough to stop the kids from falling asleep at 9pm though. The kids enjoyed the pool and spa and it was great to find the pool towels already in the room. The room was clean and comfortable. I found the bed rather soft but that’s personal preference. As there were four of us in the room, it would have been good if four sets of cups and spoons were available. The reception staff were helpful overall and kind to my son who was with me at checkout - it really made his day, so thank you! We’ve stayed here before and would happily stay again.
Stayed 1 night in Sep 2025

2/10 Terrible

Natasha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

8/10 Good

Simone

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was not very good and I would not get it again. Overall, a great stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Penny, Meandarra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ocean view. So close to everything.
Stayed 2 nights in Sep 2025

2/10 Terrible

Amelia

Stayed 3 nights in Sep 2025

10/10 Excellent

ENG

Stayed 2 nights in Aug 2025

4/10 Poor

Lloyd

Liked: Room comfort
Disliked: Property conditions & facilities
During my recent stay at Novotel Surfers Paradise, I experienced several issues that affected the overall quality of my visit. Reception/Check-in: Upon arrival, the receptionist incorrectly told me that I had not paid for my stay. This was due to her being unable to locate my booking, which created unnecessary confusion and inconvenience. Room Cleanliness: After entering my assigned room, I noticed that the bathroom had not been properly cleaned. This is unacceptable for a hotel of this standard. Room Condition: The curtains in the room contained fine holes, which not only looked poor but also allowed excess light into the room. Overall Condition of the Hotel: From my observation, the property as a whole requires refurbishments and upgrading. The current standard does not align with what is expected from a Novotel-branded hotel.
Stayed 4 nights in Sep 2025

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

8/10 Good

Nemanja

Stayed 1 night in Sep 2025

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ease of check-in, our room was available earlier which was excellent as I had my 96 yr old Mother with me! Things were very accessible, room close to the lifts! Had a disabled car sticker & was able to park the car right near the lift! Lovely room with beach view. 17 floors up & it was quiet enough for sleeping! 11.00am check out is excellent Staff all very polite. Would return again, but perhaps a walk in shower would be so much easier!
Stayed 1 night in Sep 2025

10/10 Excellent

Zoe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean views- whale watching! Friendly staff. Clean rooms.
Stayed 4 nights in Sep 2025

8/10 Good

Kazuhiro

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Relaxing and comfortable
Stayed 1 night in Sep 2025