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Crystal Bay on the Broadwater

Property class: 3.5
3.5-star aparthotel near Surfers Paradise Beach

Choose dates to view prices

Photo gallery for Crystal Bay on the Broadwater

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine | Living area | 32-inch LCD TV with cable channels, TV
Deluxe Apartment, 3 Bedrooms | Beach/ocean view
Family Apartment, 2 Bedrooms | Balcony
Family Apartment, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV
Individually decorated, individually furnished, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Kitchen
  • Washer
  • Dryer

Explore the area

View in a map
182 Marine Parade, Labrador, QLD, 4215
  • Place, Chirn Park
    ‪12 min walk‬
  • Place, Broadwater Parklands
    ‪15 min walk‬
  • Place, Gold Coast Aquatic Centre
    ‪17 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪34 min drive‬

Room options

View all photos for Traditional Apartment, 1 Bedroom

Traditional Apartment, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV

Traditional Apartment, 1 Bedroom

  • Water view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Apartment, 2 Bedrooms

Family Apartment, 2 Bedrooms | Living area | 32-inch LCD TV with cable channels, TV

Family Apartment, 2 Bedrooms

  • Water view
  • 775 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Living area | 32-inch LCD TV with cable channels, TV

Apartment, 3 Bedrooms

  • Water view
  • 1173 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

View all photos for Family Apartment, 1 Bedroom

Family Apartment, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV

Family Apartment, 1 Bedroom

  • Water view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms | Living area | 32-inch LCD TV with cable channels, TV

Executive Apartment, 2 Bedrooms

  • Water view
  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

View all photos for Deluxe Apartment, 3 Bedrooms

Deluxe Apartment, 3 Bedrooms | Living area | 32-inch LCD TV with cable channels, TV

Deluxe Apartment, 3 Bedrooms

  • Water view
  • 1184 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Two Bedroom Apartment

Standard Two Bedroom Apartment | Private kitchen | Full-size fridge, microwave, oven, stovetop

Standard Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • Water view
  • 775 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Two Bedroom Apartment With Two Bathrooms

Deluxe Two Bedroom Apartment With Two Bathrooms | Individually decorated, individually furnished, blackout drapes

Deluxe Two Bedroom Apartment With Two Bathrooms

  • Water view
  • 1184 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine | Living area | 32-inch LCD TV with cable channels, TV

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

  • Water view
  • 2939 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Economy Apartment, 1 Bedroom

Economy Apartment, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV

Economy Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • Water view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for 1 Bedroom Deluxe Apartment

1 Bedroom Deluxe Apartment | Living area | 32-inch LCD TV with cable channels, TV

1 Bedroom Deluxe Apartment

  • Water view
  • 990 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Apartment, 2 Bedrooms, Garden View

Apartment, 2 Bedrooms, Garden View | Living area | 32-inch LCD TV with cable channels, TV

Apartment, 2 Bedrooms, Garden View

  • Garden view
  • 775 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Garden View

Apartment, 1 Bedroom, Garden View | Living area | 32-inch LCD TV with cable channels, TV

Apartment, 1 Bedroom, Garden View

  • Garden view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About the neighborhood

Gold Coast

Labrador stay.A stay at this Labrador aparthotel places you within 3 miles (5 km) of Surfers Paradise Beach and 6 miles (10 km) of Chevron Renaissance. Cavill Avenue and SkyPoint Observation Deck are also within 6 miles (10 km).
View more Aparthotels in Gold CoastOpens in a new window

What's nearby

  • Chirn Park - 12 min walk - 0.7 miles
  • Broadwater Parklands - 15 min walk - 0.9 miles
  • Gold Coast Aquatic Centre - 17 min walk - 0.9 miles
  • Australia Fair Shopping Centre - 3 min drive - 1.5 miles
  • Marina Mirage Shopping Centre - 9 min drive - 3.6 miles

Getting around

  • Cypress Avenue Station - 10 min drive
  • Helensvale Station - 15 min drive
  • Coolangatta Airport (OOL) - 43 min drive

Restaurants

  • ‪Broadwater Cafe - ‬14 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Vinnie's Italian Restaurant - ‬7 min walk
  • ‪Masala Flames - ‬9 min walk
  • ‪Daiki - ‬9 min walk

About this property

Crystal Bay on the Broadwater

3.5-star aparthotel near Surfers Paradise Beach
As a guest of Crystal Bay on the Broadwater, you'll find an outdoor pool, a hot tub, a sauna, and a fitness center. WiFi is free in public spaces. Barbecue grills, a vending machine, and tour/ticket assistance are also featured at Crystal Bay on the Broadwater. Self parking is free.

This 3.5-star Gold Coast aparthotel is smoke free.

  • 1 building
  • 52 guestrooms or units
  • 14 levels
  • Poolside lounge chairs
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Crystal Bay on the Broadwater offers 52 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers.

This Gold Coast aparthotel provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

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Property amenities

Beach

  • Sandy beach nearby

Pool/Spa

  • Hot tub
  • Outdoor pool
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Car rental
  • Free secured self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 30 per night

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Free newspapers in lobby
  • Guidebooks
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Phone
  • Tour and ticket assistance
  • Vending machine
  • Weekly housekeeping

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Gym
  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 14 floors
  • 52 units
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (8:30 AM - 12:30 PM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Check-in hours are 8:30 AM - 12:30 PM on Sunday.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 30.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystal Bay Broadwater Apartment Labrador
Crystal Bay Broadwater Labrador
Crystal Bay Broadwater Apartment
Crystal Broadwater Labrador
Crystal Bay on the Broadwater Labrador
Crystal Bay on the Broadwater Aparthotel
Crystal Bay on the Broadwater Aparthotel Labrador

Frequently asked questions

How close is Crystal Bay on the Broadwater to the airport?

Crystal Bay on the Broadwater is 28.9 mi (43-min drive) away from the Coolangatta Airport (OOL) airport, the closest popular airport to the property.

How much does it cost to stay at Crystal Bay on the Broadwater?

As of Apr 13, 2026, prices found for a 1-night stay for 2 adults at Crystal Bay on the Broadwater on Apr 19, 2026 start from $115, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crystal Bay on the Broadwater have an airport shuttle?

Crystal Bay on the Broadwater offers an airport shuttle.

How close is Crystal Bay on the Broadwater to the beach?

This aparthotel is 3 mi (9-min drive) from Surfers Paradise Beach and 10.5 mi (33-min drive) from Burleigh Beach. Don't forget your sunscreen!

Does Crystal Bay on the Broadwater offer free breakfast?

Crystal Bay on the Broadwater does not offer free breakfast.

Is there a casino at Crystal Bay on the Broadwater?

No, there is no casino at this aparthotel, but The Star Gold Coast (10-min drive) is nearby.

What time is check-in at Crystal Bay on the Broadwater?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Crystal Bay on the Broadwater?

This aparthotel offers free self parking.

Does Crystal Bay on the Broadwater have a pool?

Crystal Bay on the Broadwater features an outdoor pool.

Does Crystal Bay on the Broadwater have a spa?

There are no spa services available at this aparthotel.

How close is Crystal Bay on the Broadwater to downtown Gold Coast?

Crystal Bay on the Broadwater is 4.5 mi away from Gold Coast.

Crystal Bay on the Broadwater Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 489 out of 917 reviews
Rating 8 - Good. 326 out of 917 reviews
Rating 6 - Okay. 74 out of 917 reviews
Rating 4 - Poor. 19 out of 917 reviews
Rating 2 - Terrible. 9 out of 917 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Awesome place
Stayed 3 nights in Jan 2026

6/10 Okay

ALLISON

Room and furniture is dated and could have been cleaner. Shower floods the entire bathroom due to design and shower door problems.
Stayed 1 night in Jan 2026

8/10 Good

lakhvinder

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
better if they provide air conditioning control in all guest rooms.
Stayed 4 nights in Dec 2025

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, amenities
Staff were courteous and welcoming. Check in and check out were seemless and easy. The apartment could do with some extra cleaning of fans in bathroom, spa jets and ledges on big windows. TV and wall fan in one of the bedrooms did not work so that was disappointing but overall our stay was good. Location was excellent for what we needed also.
Stayed 3 nights in Jan 2026

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Beautiful view! Very clean. Loved it
Stayed 1 night in Jan 2026

6/10 Okay

Jasvinder

Traveled with family and small children, Traveled with group
Liked: Amenities
The staff were friendly and the location was excellent, with beautiful water views. However, the apartment itself was very disappointing. Two of the rooms did not have air conditioning, and one room has a water heater installed in the room with no ventilation considerations. There was no consideration for guest comfort, as proper ventilation or air conditioning should be essential. None of the bathrooms had locks, which was unexpected and uncomfortable, especially as they were shared bathrooms. The utensils were not clean, and the apartment overall felt poorly maintained and in need of renovation. There were also no bin bags provided for our four-night stay. While the views were great, the apartment did not justify the price we paid. Compared to our previous stays across Australia, this fell well below our expectations.
Stayed 4 nights in Dec 2025

8/10 Good

Jack

Traveled with family
room is clean, staff is helpful, reception not available when checking in, rang up to get keys from security box and instructions.
Stayed 3 nights in Dec 2025

8/10 Good

NABEEL

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2025

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Although the room was clean it was in need of some general maintenance and was showing its age.We will be coming back but will be upgrading to a renovated room.
Stayed 4 nights in Dec 2025

10/10 Excellent

Shirley

Liked: Cleanliness, amenities, property conditions & facilities
Was a great stay. Room was amazing, amenities great and staff very friendly.
Stayed 2 nights in Dec 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent view. Great aircon and friendly staff. 👍👍
Stayed 1 night in Dec 2025

10/10 Excellent

Jeanette

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Clean apartment and a room with a view. Highly recommend!
Stayed 2 nights in Dec 2025

10/10 Excellent

REBEL

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about this place and location.
Stayed 3 nights in Dec 2025

10/10 Excellent

LEAH

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beds were super comfy and the room clean and tidy. The view was spectacular and so quiet!
Stayed 1 night in Dec 2025

8/10 Good

Wade

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good. Nice clean facilities. Great pool and spa area
Stayed 3 nights in Nov 2025

8/10 Good

Yvonne

Liked: Amenities
Good set up, 2 bedrooms, very comfy beds. The floors were not the cleanest and rather noisy with balcony over the pool area. Balcony furniture has seen better days
Stayed 6 nights in Oct 2025

10/10 Excellent

Annette

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff, will be staying again
Stayed 7 nights in Nov 2025

10/10 Excellent

Ben

Stayed 1 night in Nov 2025

6/10 Okay

Sofie

Liked: Amenities
Very nice but was unable to shower due to a very yucky smell
Stayed 1 night in Nov 2025

6/10 Okay

karina

Staff was really friendly and overall it was very clean, bedsheets etc. The room I had had a really old and dirty looking/ stained carpet and mat. If I didn't have a toddler I wouldn't have cared, but felt a bit yucky. Also there was no ceiling fan in the bedroom
Stayed 4 nights in Nov 2025

10/10 Excellent

Patricia

Stayed 1 night in Nov 2025

8/10 Good

Carmen

Liked: Cleanliness, property conditions & facilities
Air conditioning very effective. Free safe underground car parking a bonus.
Stayed 1 night in Oct 2025

8/10 Good

Glenys

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Always enjoy but did not think this unit was as good a location or layout to the one we had last year.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kylie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was the first time I have stayed at this property and it was absolutley wonderful. The apartment was beautifully kept, the view was stil beautiful even though blocked by road side trees. Staff were amazing when I advised of the 3 very minor issues upon leaving. The pool, saunas, bbq area and eating area were well kept and clean as well. Very short walk around the corner to a bus that can take you into the city or out to Sea world. Great location. I will definatley be booking again.
Stayed 6 nights in Sep 2025