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JEN Penang Georgetown by Shangri-La

4.0 star property
4-star family-friendly hotel near 1st Avenue Mall, connected to a shopping center

Choose dates to view prices

Photo gallery for JEN Penang Georgetown by Shangri-La

Coffee service
Garden
Outdoor pool, pool umbrellas, sun loungers
Lobby sitting area
City view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

View in a map
Magazine Road, George Town, Penang, 10300
  • Place, 1st Avenue Mall
    ‪1 min walk‬
  • Place, Prangin Mall
    ‪1 min walk‬
  • Place, KOMTAR
    ‪3 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪20 min drive‬

Room options

View all photos for Apartment, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(29 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

8.0 out of 10
Very good
(5 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(35 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds (Club)

City view

Deluxe Room, 2 Twin Beds (Club)

9.2 out of 10
Wonderful
(5 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

George Town

Heart of George Town.With a stay at this Downtown George Town hotel, you'll be steps from 1st Avenue Mall and KOMTAR. Prangin Mall is 0.6 mi (0.9 km) away.

What's nearby

  • 1st Avenue Mall - 1 min walk - 0.1 miles
  • Prangin Mall - 1 min walk - 0.1 miles
  • The Top at Komatar - 2 min walk - 0.1 miles
  • KOMTAR - 3 min walk - 0.2 miles
  • Georgetown UNESCO Historic Site - 9 min walk - 0.5 miles

Getting around

  • Penang Sentral - 27 min drive
  • Penang Intl. Airport (PEN) - 26 min drive

Restaurants

  • ‪Wembley Café - ‬1 min walk
  • ‪A&W - ‬2 min walk
  • ‪KFC - ‬1 min walk
  • ‪Lobby Lounge - ‬1 min walk
  • ‪Pacific Coffee - ‬3 min walk

About this property

JEN Penang Georgetown by Shangri-La

4-star family-friendly hotel near 1st Avenue Mall, connected to a shopping center
JEN Penang Georgetown by Shangri-La offers its guests a children's pool, an outdoor pool, a 24-hour health club, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center, meeting rooms, and limo/town car service are available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the family-friendly JEN Penang Georgetown by Shangri-La. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star George Town hotel.

  • 1 building
  • 443 guestrooms or units
  • 17 levels
  • Meeting rooms
  • Built in 1986
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
JEN Penang Georgetown by Shangri-La offers 443 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. 40-inch LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

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  • Pool
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  • Free WiFi
4.7 out of 5, Exceptional, 554 reviews
$118 nightly
The price is $132
Dec 7 - Dec 8
Total with taxes and fees
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Property amenities

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (MYR 72 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch LED TV with premium cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Penang Georgetown by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MYR 70 for adults and MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, JCB International, and cash.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

Frequently asked questions

How close is JEN Penang Georgetown by Shangri-La to the airport?

JEN Penang Georgetown by Shangri-La is 10.9 mi (26-min drive) away from the Penang Intl. Airport (PEN) airport, the closest popular airport to the property.

How much does it cost to stay at JEN Penang Georgetown by Shangri-La?

As of Nov 30, 2025, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on Dec 29, 2025 start from $72.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does JEN Penang Georgetown by Shangri-La have an airport shuttle?

JEN Penang Georgetown by Shangri-La offers an airport shuttle 24 hours a day, for a charge of MYR 96 per vehicle, one-way.

How close is JEN Penang Georgetown by Shangri-La to the beach?

This hotel is 7.3 mi (24-min drive) from Batu Ferringhi Beach and 7.4 mi (25-min drive) from Tanjung Bungah Beach. Don't forget your sunscreen!

Does JEN Penang Georgetown by Shangri-La offer free breakfast?

Free breakfast isn’t provided at JEN Penang Georgetown by Shangri-La, but continental breakfast is offered for a fee of MYR 70 for adults and MYR 35 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at JEN Penang Georgetown by Shangri-La?

No, there is no casino at this hotel.

What time is check-in at JEN Penang Georgetown by Shangri-La?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM.

Is there free parking at JEN Penang Georgetown by Shangri-La?

This hotel offers free self parking.

Does JEN Penang Georgetown by Shangri-La have a pool?

JEN Penang Georgetown by Shangri-La features an outdoor pool and a children's pool.

Does JEN Penang Georgetown by Shangri-La have a restaurant?

JEN Penang Georgetown by Shangri-La is home to Cafe Jen, which features local and international cuisine, light fare, and brunch.

Does JEN Penang Georgetown by Shangri-La have a spa?

There are no spa services available at this hotel.

How close is JEN Penang Georgetown by Shangri-La to downtown George Town?

JEN Penang Georgetown by Shangri-La is 0.3 mi away from George Town.

Reviews

JEN Penang Georgetown by Shangri-La Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 540 out of 1006 reviews
Rating 8 - Good. 356 out of 1006 reviews
Rating 6 - Okay. 69 out of 1006 reviews
Rating 4 - Poor. 23 out of 1006 reviews
Rating 2 - Terrible. 18 out of 1006 reviews

Reviews

10/10 Excellent

Junhong Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for the price and walkable to various malls and the historic district. Also situated next to the bus interchange for long distance buses to other cities in Malaysia, Thailand and Singapore. Room was clean and comfy and the staff were excellent.
Stayed 2 nights in Aug 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2025

10/10 Excellent

Jin Quan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An Exceptional Family Getaway - Exceeded All Expectations! Rating: ★★★★★ (5/5 Stars) Review: Our recent 3-day,2-night stay was nothing short of phenomenal. From the moment we arrived until we (reluctantly) left, every detail was perfect. A huge standout was the breakfast—it was absolutely superb and far beyond our expectations. The variety and quality were excellent, and it was a fantastic start to our days, especially with our family. What truly made our stay memorable, however, was the incredible friendliness of the entire team. We were greeted with genuine smiles by everyone: from the front office who ensured a smooth check-in, the security who made us feel safe, the bell hops who were always helpful, the cafe staff who were so attentive, to the housekeeping team who kept our room impeccable. Even the staff at the pool and gym were wonderful and engaging. It’s clear that this hotel has a culture of excellent service, and it made our family trip so relaxing and enjoyable. We will definitely be returning. Great job and well done to the entire team! 👍👍👍
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Lorenzo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room. Near to a mall and the bus station.
Stayed 4 nights in Aug 2025

8/10 Good

Hua Teck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lunch buffet is ok only as food would be better if it’s hot.
Stayed 3 nights in Aug 2025

10/10 Excellent

Rita, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, spacious room
Stayed 3 nights in Aug 2025

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location & comfort stay

Great location easy access either grab or walking distance to local market/food and shopping mall
Stayed 4 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel, staff and great location

Wonderful stay. Excellent breakfast buffet each morning! Good location and nice pool!
Stayed 3 nights in Jun 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little old. But over all is good
Stayed 1 night in Jun 2025

10/10 Excellent

HOME

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Zi Qi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable stay, good as it it centralised
Stayed 2 nights in Jul 2025

10/10 Excellent

Chang lin

Stayed 2 nights in Jun 2025

6/10 Okay

Seow Lian Jessica

Liked: Staff & service

Nil

Not as good as I expected to be even i pay for club room. Room is quite small Very limited TV programs Room aircon is very noisy with a irritating sound
Stayed 1 night in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, great location, great breakfast
Stayed 3 nights in Jun 2025

10/10 Excellent

KA KIT NELSON

Liked: Property conditions & facilities
clean, comfortable, friendly staff, convenient location
Stayed 3 nights in Jun 2025

10/10 Excellent

Emileisy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location, clean, friendly.
Stayed 2 nights in Jun 2025

8/10 Good

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities
Like - Room cleaniness and prompt room service. Dislike - Lobby couch/sofa are dirty. Due for a wash.
Stayed 3 nights in Jun 2025

8/10 Good

Pei Ling

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good service of the hotel staffs, they took note of my request to ask for standing shower for my eldery mum and also assist to change our room from a twin bed to a king sized bed during check-in.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nusaybah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Wen Cheng Jane, Singapore

Liked: Cleanliness, amenities, property conditions & facilities
Really convinent location. Easy check in and out. Rooms are clean just the pillows are too soft.
Stayed 3 nights in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price performance! Nothing spectacular
Stayed 4 nights in May 2025

10/10 Excellent

Bree

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, comfy

Great location at the south end of Georgetown, easy walking to great eateries and bars. Very comfortable bed.
Stayed 3 nights in May 2025

10/10 Excellent

Swee Gek Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025