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JEN Penang Georgetown by Shangri-La

Property class: 4
4-star family-friendly hotel near 1st Avenue Mall, connected to a shopping center

Choose dates to view prices

Photo gallery for JEN Penang Georgetown by Shangri-La

A spacious lobby with large windows, wicker furniture, and a bar area.
A spacious lobby with a checkered floor, a reception desk, and seating areas with colorful ottomans.
A modern living room with a sofa, armchairs, a coffee table, and a TV. There are large windows with curtains, a city view, and a floor lamp.
A hotel with a modern design, featuring a prominent logo and a large, multi-story structure.
A modern hotel room with a large bed, a desk, a chair, and a view of the cityscape.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Magazine Road, George Town, Penang, 10300
  • Place, 1st Avenue Mall
    ‪1 min walk‬
  • Place, KOMTAR
    ‪3 min walk‬
  • Place, Georgetown UNESCO Historic Site
    ‪9 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪20 min drive‬

Room options

View all photos for Executive Suite King

A hotel room with a large bed, a desk with a laptop, a chair, and a view of a cityscape.

Executive Suite King

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite Twin

A hotel room with a large bed, a desk, a chair, a nightstand, and a view of the city.

Executive Suite Twin

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Apartment, 1 King Bed

A hotel room with a large bed, a wardrobe, a nightstand, a desk, and a chair.

Apartment, 1 King Bed

  • City view
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a chair, a nightstand, a lamp, and a view of the city through a large window.

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(36 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 1 King Bed

A hotel room with a large bed, a chair, a nightstand, a lamp, and a view of the city through a large window.

Family Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • City view
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Club)

A hotel room with a large bed, a chair, a nightstand, a lamp, and a view of the city through a large window.

Deluxe Room, 1 King Bed (Club)

8.0 out of 10
Very good
(7 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 1 King Bed (Club)

A hotel room with a large bed, a chair, a nightstand, a lamp, and a view of the city through a large window.

Family Room, 1 King Bed (Club)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with a large bed, a chair, a nightstand, a lamp, and a view of the city through a large window.

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(40 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds (Club)

A hotel room with two beds, a desk, and a large window offering a city view.

Deluxe Room, 2 Twin Beds (Club)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin Room

A hotel room with two beds, a desk, a chair, a lamp, and a large window with a city view.

Deluxe Twin Room

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a view of the city.

Executive Suite, 1 King Bed

  • City view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

George Town

Heart of George Town.With a stay at this Downtown George Town hotel, you'll be steps from 1st Avenue Mall and KOMTAR. Prangin Mall is 0.6 mi (0.9 km) away.

What's nearby

  • 1st Avenue Mall - 1 min walk - 0.1 miles
  • Prangin Mall - 1 min walk - 0.1 miles
  • KOMTAR - 3 min walk - 0.2 miles
  • Kidland Penang - 3 min walk - 0.2 miles
  • Georgetown UNESCO Historic Site - 9 min walk - 0.5 miles

Getting around

  • Penang Sentral - 27 min drive
  • Penang Intl. Airport (PEN) - 26 min drive

Restaurants

  • ‪Texas Chicken - ‬2 min walk
  • ‪A&W - ‬2 min walk
  • ‪OldTown White Coffee - ‬1 min walk
  • ‪KFC - ‬1 min walk
  • ‪Wembley Café - ‬1 min walk

About this property

JEN Penang Georgetown by Shangri-La

4-star family-friendly hotel near 1st Avenue Mall, connected to a shopping center
JEN Penang Georgetown by Shangri-La offers its guests a children's pool, an outdoor pool, a 24-hour health club, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center, meeting rooms, and limo/town car service are available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the family-friendly JEN Penang Georgetown by Shangri-La. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star George Town hotel.

  • 1 building
  • 443 guestrooms or units
  • 17 levels
  • Meeting rooms
  • Built in 1986
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
JEN Penang Georgetown by Shangri-La offers 443 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. 40-inch LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (MYR 72 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch LED TV with satellite premium channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Penang Georgetown by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MYR 70 for adults and MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, JCB International, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

Frequently asked questions

How close is JEN Penang Georgetown by Shangri-La to the airport?

JEN Penang Georgetown by Shangri-La is 10.9 mi (26-min drive) away from the Penang Intl. Airport (PEN) airport, the closest popular airport to the property.

How much does it cost to stay at JEN Penang Georgetown by Shangri-La?

As of Sep 7, 2026, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on Sep 21, 2026 start from $102, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does JEN Penang Georgetown by Shangri-La have an airport shuttle?

JEN Penang Georgetown by Shangri-La offers an airport shuttle 24 hours a day, for a charge of MYR 96 per vehicle, one-way.

How close is JEN Penang Georgetown by Shangri-La to the beach?

This hotel is 7.3 mi (24-min drive) from Batu Ferringhi Beach and 7.4 mi (25-min drive) from Tanjung Bungah Beach. Don't forget your sunscreen!

Does JEN Penang Georgetown by Shangri-La offer free breakfast?

Free breakfast isn’t provided at JEN Penang Georgetown by Shangri-La, but continental breakfast is offered for a fee of MYR 70 for adults and MYR 35 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at JEN Penang Georgetown by Shangri-La?

No, there is no casino at this hotel.

What time is check-in at JEN Penang Georgetown by Shangri-La?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM.

Is there free parking at JEN Penang Georgetown by Shangri-La?

This hotel offers free self parking.

Does JEN Penang Georgetown by Shangri-La have a pool?

JEN Penang Georgetown by Shangri-La features an outdoor pool and a children's pool.

Does JEN Penang Georgetown by Shangri-La have a restaurant?

JEN Penang Georgetown by Shangri-La is home to Cafe Jen, which features local and international cuisine, light fare, and brunch.

Does JEN Penang Georgetown by Shangri-La have a spa?

There are no spa services available at this hotel.

How close is JEN Penang Georgetown by Shangri-La to downtown George Town?

JEN Penang Georgetown by Shangri-La is 0.3 mi away from George Town.

JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 548 out of 1001 reviews
Rating 8 - Good. 338 out of 1001 reviews
Rating 6 - Okay. 74 out of 1001 reviews
Rating 4 - Poor. 21 out of 1001 reviews
Rating 2 - Terrible. 20 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Tasneem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Close to a mall and lots of restaurants.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Lee Peng

Liked: Cleanliness, amenities, property conditions & facilities
Nice location and very accessible to any places of interest.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

My-Linh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel in a great location near restaurants and shops, with friendly staff—though luggage space is limited.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

ADA WING TING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the counter was exceptionally efficient and friendly, helpful.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff and good location.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and clean rooms. There are also some good dining options nearby.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Fozia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, comfortable rooms. Mall is next door
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Ligek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities were great and location was perfect to explore Penang. The Chambermaid on 13th floor have done an excellent job as the room was clean and well maintained. Thank you as you have make our stay pleasant and comfortable. 👍👍👍👍👍
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Shu Hui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms, well-maintained premises. Most importantly, observant and proactive staff. From front desk to security staff, everyone we met was friendly and helpful. Highly recommend!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

MingKhoon

Liked: Cleanliness, property conditions & facilities
Good location, friendly and helpful staff, clean room
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Oi Ki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny room with annoying neighbors. Clean and convenient for traveling.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Family stay with 2 rooms. Convenient location, clean rooms and friendly staff.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Returning stay. love it. very accessible and convenient
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

jaspal

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was very friendly and helpful.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Hongshuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally friendly staff
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Nur Dhamirah Sakinah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, walking distance
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Gilda

Liked: Cleanliness, amenities, property conditions & facilities
The room is spacious,clean, nice bed, bathroom is spacious, good breakfast, the staffs are very friendly,nice,helpful,courteous,with smiling faces. Close proximity with the mall, bus station, very convenient.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location in the heart of George Town! Staff provided excellent service and was especially helpful with helping me book an outstanding tour of the city! Would highly recommend this hotel!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Suliasti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel & best location
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Yap

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room & friendly staff
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean cosy room and very convenient location close to all the food!
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Thu lap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast lot of variety good customer service comfortable bed
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, great location, great breakfast
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Ching May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Good services in the reception, swimming pool and SPA. Wonderful experiences in the Club. Wide selection of breakfast. The room and bathroom were spacious. Comfortable beds. Excellent room cleaning services.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Swee Tiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with many shopping and food options
Stayed 2 nights in Sep 2025