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4.0 out of 5

"I went here with some trepidation from reviews I read on TripAdvisor. However, they were soon dispelled from the time I got out of the taxi. The staff ... " More

By a verified traveler on Fri 11 Sep 2015

Hotel Description

5-star beachfront resort near Ferringgi Beach

Beachfront retreat

Within a 15-minute walk of the resort, you'll find Ferringgi Beach and Batu Feringghi Night Market. Tropical Spice Garden and Eden Parade Shopping Centre are also within 2 miles (3 km).

Poolside dining

This luxury resort features a full-service spa, a nightclub, and 2 restaurants. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining.

Free Internet, LED TVs

The 250 guestrooms offer free WiFi and free wired Internet, LED TVs with satellite channels, and thoughtful touches like bathrobes and slippers. 24-hour room service, DVD players, and minibars are also available.

Hillview Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$67* Per night/room Apr 27 - Apr 28

Seaview Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Poolview Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Lagoon Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hard Rock Hotel Penang ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel Penang

Family (1)
4 out of 5

Nice hotel with an excellent staff.

Pros: The staff.
Cons: The wi-fi is horrible. That could be a good thing because I couldn't work but it sucked because I couldn't communicate well with family.
Location: Make sure to do the night market as you can eat there very cheap. The hotel has a free shuttle that will take you there.
I went here with some trepidation from reviews I read on TripAdvisor. However, they were soon dispelled from the time I got out of the taxi. The staff greets you very warmly and welcomes the entire family with welcome drinks. I timed my arrival to come right at check-in. The room was ready and I had a great view right in the middle of the hotel on the fourth floor. We had a great view of the ocean and the pool below. However, it was the staff that made the stay so pleasant. They were just amazing. Everyone goes out of their way to make sure you have what you want and are always smiling.

Posted by , from Guam on Sep 11, 2015

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Renovations + Closures

This property is closed from January 13 2021 to January 26 2021 (dates subject to change).

Property Features

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Penang like a complimentary children's club and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a swim-up bar. WiFi and wired Internet are free in public spaces. This luxury resort also offers a children's pool and a health club. Self parking is free. Smoking is allowed in designated areas at this 5-star George Town resort.

  • 1 building
  • 250 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Penang Intl. Airport (PEN) (32.3 km / 20.1 mi)
  • Parking: Free self parking

Room Amenities

Hard Rock Hotel Penang offers 250 air-conditioned accommodations with DVD players and minibars. 50-inch LED televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 11 AM.

Starz Diner - This restaurant specializes in Asian cuisine and serves breakfast and dinner.

Pizzeria - This poolside restaurant specializes in Italian cuisine and serves lunch, dinner, and light fare. Open daily.

Hard Rock Cafe Penang - This café specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Mountain biking nearby
  • Golfing nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Rock Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Hard Rock Hotel Penang

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property's Kids Club is open only to children ages 4-12 years old.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property does not follow regional sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 0.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: MYR 56 for adults and MYR 28 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock Hotel Penang
  • Hard Rock Hotel Penang George Town
  • Penang Hard Rock Hotel
  • Hard Rock Penang George Town
  • Hard Rock Hotel Penang Batu Ferringhi
  • Hard Rock Hotel Penang Resort
  • Hard Rock Hotel Penang George Town
  • Hard Rock Hotel Penang Resort George Town

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.