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4.5 out of 5

"Great costumer service. " More

By a verified traveler on Tue 07 Sep 2021

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Hotel Description

Enjoy the outdoor pool at this Galena hotel

In historical district

Within a 10-minute walk of the hotel, you'll find Mississippi River and Grant Home. Washburne House Historic Site and Belvedere Mansion are also within half a mile (1 km).

Free perks

This hotel features an outdoor pool and an indoor pool. Enjoy the 24-hour gym and free perks like full breakfast and free self parking. There's a spa tub on site, and a 24-hour front desk and a fireplace in the lobby are also provided.

Free Internet, satellite TV

Featuring conveniences like refrigerators and microwaves, the 42 guestrooms offer free WiFi and free wired Internet, as well as TVs with satellite channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Standard Room, 1 King Bed, Non Smoking, Fireplace

Bed Count 1 King Bed Maximum Occupancy 2 Max
$63* Per night/room Nov 14 - Nov 15

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Galena Inn & Suites ratings based on 24 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Galena Inn & Suites

Everyone (12) Couples (7) Family (4)
5 out of 5
Great costumer service.

Posted by on Sep 7, 2021

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Comment from Hotel Management

Sep 7, 2021 by Manager

On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

4 out of 5
Rooms were very nice. Staff friendly. Unfortunately we were put on the 3rd floor and there was no elevator ( we’re in our 70’s). Nice balcony. Very noisy though ( on busy road)

Posted by on Aug 17, 2021

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Comment from Hotel Management

Aug 17, 2021 by Manager

Thank you for sharing your experience with us. We appreciate the input referring to our staff and comments about our elevator. We hope to see you again in the future.

5 out of 5
Convenient and friendly staff

Posted by on Aug 16, 2021

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Comment from Hotel Management

Sep 17, 2021 by Manager

Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

4 out of 5
We weren’t happy with the breakfast it was just eggs cereal no meats I thought there’d be bacon and sausage for the amount of money we paid for the room but overall it was good

Posted by on Aug 2, 2021

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Comment from Hotel Management

Aug 12, 2021 by Manager

We appreciate the comments, especially with regards to your opinion of our breakfast and room. We appreciate you taking the time to share your experience.

2 out of 5
Upon entering we always clean before unwinding. The chain on the door was broken. It seemed that someone had broken in. So I just started to clean the main door. I wiped do much blood off of the chain and the door. It was horrible, I went straight to the front counter and there was a man there. (7/26/21) I told him about the blood and the chain. He fixed the chain as we went to pick up more cleaning supplies. Nothing else was done to ease my mind. I'm just really disappointed because I no longer felt comfortable in that room. We where four hours from home. For what I paid for two nights I'm not satisfied. During a PANDEMIC my husband and I were possibly exposed. This is terrible and we will not return.

Posted by on Jul 31, 2021

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Comment from Hotel Management

Aug 13, 2021 by Manager

I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,

5 out of 5

Posted by on Jun 29, 2021

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5 out of 5
It was very convenient to where we wanted to go in Galena. What wasn't the best was the lack of eating/drink facility close to the hotel. The stay was wonderful despite this inconvenience. The price for the stay was the best part as well as the comfort of the stay.

Posted by on Jun 24, 2021

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Comment from Hotel Management

Aug 12, 2021 by Manager

It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

5 out of 5
The room that we stayed in was very detailed everything was very clean and it was definitely way better than any of the other hotels that I have stayed at

Posted by on May 7, 2021

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Comment from Hotel Management

Aug 12, 2021 by Manager

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

5 out of 5

Posted by on Mar 1, 2021

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Comment from Hotel Management

Aug 12, 2021 by Manager

To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

5 out of 5
My room opened directly to parking lot as well as hotel hallway, very convenient. Very clean, comfortable, well decorated, close to town. Staff was efficient and friendly. Will return as well as recommend to friends.

Posted by on Feb 9, 2021

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Comment from Hotel Management

Aug 12, 2021 by Manager

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

About the Best Western Galena Inn & Suites

Location 9923 West US Route 20, Galena, IL 61036

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Galena Inn & Suites offers its guests an indoor pool, an outdoor pool, a spa tub, and a 24-hour fitness center. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Free breakfast is served daily. Tour/ticket assistance, a vending machine, and coffee/tea in a common area are also featured at Best Western Galena Inn & Suites. Self parking is free. This Galena hotel is smoke free.

  • 1 building
  • 42 guestrooms or units
  • 2 levels
  • Full breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Best Western Galena Inn & Suites offers 42 accommodations with coffee/tea makers and hair dryers. Satellite television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries. This Galena hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free full breakfast daily from 7 AM to 10 AM.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Ski lessons available nearby
  • Snowmobiling nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Kayaking nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Designer
  • Best Western Designer Galena
  • Best Western Designer Inn
  • Best Western Designer Inn Galena
  • Designer Inn
  • Best Western Designer Hotel Galena
  • Best Western Galena
  • Galena Best Western
  • Best Galena & Suites Galena
  • Best Western Designer Inn Suites
  • Best Western Galena Inn & Suites Hotel
  • Best Western Galena Inn & Suites Galena
  • Best Western Galena Inn & Suites Hotel Galena
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.