8/10 Good
Anna, BROOKLYN
Traveled with partner
Oct 4, 2025
Liked: Cleanliness, staff & service
There were a few things about the room that I thought could use improvement.
1) This is my biggest complaint. There is a clear glass, almost wall-size window separating bedroom from bathroom. The only privacy is provided by the wooden shutters that can be opened/closed from inside the bedroom. The shower and the toilet are inside glass compartments with no privacy film whatsoever. I personally don't enjoy the fact that whoever is in the bedroom - be it my child, husband, or lover - can randomly open the shutters and see me using the toilet or taking a shower, with no way for me to control that from inside the bathroom.
2) Bedroom floor tiles are way too rough, these tiles are more suited for outside decks. Even the floor in the bathroom is a lot smoother, which makes no sense since there is more water on the floor in the bathroom and more risk of slipping, therefore the floor should be more rough there if anywhere at all.
3) Comforter - way too heavy for this climate. I could not get a good night sleep, I was either too cold if i kicked it off or too hot under it. By comparison, the comforters in Kurumba resort are super light and the bedsheets and pillows are so soft and comfortable, I did not want to get out of bed there. In Sheraton, I couldn't wait to get out of bed.
4) The lotion provided smells terrible, I kept smelling myself thinking this is BO or the smell of old damp clothes - but no, it was the lotion I applied earlier. Please change it for everyone's sake.
Anna
Stayed 2 nights in Sep 2025
