8/10 Good
Christina
Traveled with family
Jul 23, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
it's mixed feelings actually. The location is great, with lots of food options available within walking distance. Easy acess to public transportation as well.
The room was well appointed. Not spacious but i think by Japanese standards, this is considered pretty good. Beddings comfortable and the room is very clean. Love the range of toiletries offered from bath sponge to combs. And the breakfast, tho not a huge range, was adequate and yummy.
The staff are also very polite.
BUT i encountered theft in my room!. Something which i had least expected in a Japanese hotel (and am well travelled in Asia and Europe).
On the 1st day (check in day), I had left my phone charger adaptor in the room for a couple of hours while we popped out for dinner. When back, couldnt find it & thought maybe it had dropped under the furnitures. Didnt bother & went to bed.
Searched under furnitures, & even trashbin the next morning, but to no avail. All that's left was the empty adaptor pouch. Went for the hotel breakfast provided & came back to room within 45mins, and the adaptor pouch which i left on the bed had disappeared!!!
Went down to reception to ask if they are able to check their cctvs to see who has entered my room.
No updates for the rest of the day.
Checked out the next day and was asked if i had found the adaptor and pouch. I asked about cctvs, and they admitted there are NO cctvs on guest floors! So all i got was an apology. This was very disappointing.
Christina
Stayed 3 nights in May 2025