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Sutton Hotel Hakata City

3.0 star property
3-star hotel near Canal City Hakata, connected to a shopping center

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Photo gallery for Sutton Hotel Hakata City

Two beds with white linens and striped blankets, a wooden headboard, and a mirror adorn this cozy space.
Check-in at our welcoming reception area, where friendly staff are available to assist with your stay.
Stylish building with a unique architectural design, featuring evenly spaced windows and a prominent vertical element.
Convenient laundry facilities with washing machines and a small refrigerator for guest use.
Bathroom features a toilet, sink, and shower area with a handheld showerhead.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
3-4-8 Hakata-Ekimae, Fukuoka, Fukuoka-ken, 812-0011
  • Canal City Hakata
    ‪8 min walk‬
  • Marine Messe Fukuoka
    ‪3 min drive‬
  • Port of Hakata
    ‪4 min drive‬
  • Fukuoka (FUK)
    ‪4 min drive‬

Room options

Hollywood Twin, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

Superior Twin Room, 2 Twin Beds, Non Smoking

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

Standard Double Room, 1 Double Bed, Non Smoking

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

Deluxe Single Room, Non Smoking

8.2 out of 10
Very good
(29 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

Family Suite, Non Smoking

  • 393 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Double Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

Family Suite Smoking

  • Sleeps 4
  • 2 Double Beds and 2 Twin Sofa Beds

Hollywood Twin Room 2 Semi-Double Bed Non Smoking

  • Sleeps 2
  • 2 Double Beds

Deluxe Double Room Non smoking

  • Sleeps 2
  • 1 Double Bed

Standard Double Room Non smoking

  • Sleeps 2
  • 1 Double Bed

Standard Double Room Smoking

  • Sleeps 2
  • 1 Double Bed

Deluxe Double Room Smoking

  • Sleeps 2
  • 1 Double Bed

Family Suite Non Smoking

  • Sleeps 4
  • 2 Double Beds and 2 Twin Sofa Beds

Hollywood Twin Room 2 Single bed Smoking

  • Sleeps 2
  • 2 Twin Beds

Superior Twin Room Non smoking

  • Sleeps 2
  • 2 Double Beds

Superior Twin Room Smoking

  • Sleeps 2
  • 2 Double Beds

Deluxe Semi Double Room-Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

Family Suite

  • Sleeps 4
  • 2 Double Beds and 2 Twin Sofa Beds

Barrier Free Room

  • Sleeps 2
  • 2 Double Beds

Deluxe Semi Double Room-Smoking

  • Sleeps 2
  • 1 Double Bed

Hollywood Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Junior Suite

  • Sleeps 2
  • 1 Queen Bed and 1 Double Bed

Deluxe, Single With Bath

  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Fukuoka

City center stay.A stay at this Hakata Ward hotel places you within half a mile (1 km) of Canal City Hakata and 3 miles (5 km) of Port of Hakata. Marine Messe Fukuoka and Ohori Park are also within 3 miles (5 km).

What's nearby

  • Canal City Hakata - 8 min walk - 0.5 miles
  • Marine Messe Fukuoka - 3 min drive - 2.5 miles
  • Port of Hakata - 4 min drive - 1.9 miles
  • Ohori Park - 4 min drive - 2.5 miles
  • Mizuho PayPay Dome Fukuoka - 6 min drive - 4.3 miles

Getting around

  • Hakata Station - 5 min walk
  • Kushida Shrine Station - 12 min walk
  • Fukuoka Airport (FUK) - 4 min drive

Restaurants

  • ‪すき家 - ‬1 min walk
  • ‪山﨑酒店 - ‬2 min walk
  • ‪はじめの一歩 - ‬1 min walk
  • ‪焼売酒場いしい 博多店 - ‬2 min walk
  • ‪博多担担麺大吉 - ‬1 min walk

About this property

Sutton Hotel Hakata City

3-star hotel near Canal City Hakata, connected to a shopping center
There's a restaurant on site. Public spaces have free WiFi. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at Sutton Hotel Hakata City.

Smoking is allowed in designated areas at this 3-star Fukuoka hotel.

  • 162 guestrooms or units
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • Smoking in designated areas
  • Dining venue
Sutton Hotel Hakata City offers 162 air-conditioned accommodations with slippers and hair dryers. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, bidets, and complimentary toiletries.

This Fukuoka hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Languages

Chinese (Mandarin), Japanese

Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (JPY 1,400 per night)

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax will be collected at the property. The city tax ranges from JPY 200-500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: JPY 1400 per night (33 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

This property charges a daily storage fee for 2 or more pieces of luggage or packages.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hakata City Hotel
Sutton Hakata
Sutton Hakata City
Sutton Hakata City Fukuoka
Sutton Hotel Hakata
Sutton Hotel Hakata City
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel Fukuoka

Frequently asked questions

How close is Sutton Hotel Hakata City to the airport?

Sutton Hotel Hakata City is 2.2 mi (4-min drive) away from the Fukuoka Airport (FUK) airport, the closest popular airport to the property.

Does Sutton Hotel Hakata City have an airport shuttle?

Airport shuttle services are not available at Sutton Hotel Hakata City.

How close is Sutton Hotel Hakata City to the beach?

This hotel is 6.5 mi (23-min drive) from Momochi Beach and 11.9 mi (37-min drive) from Shingu Hama Beach. Don't forget your sunscreen!

Does Sutton Hotel Hakata City offer free breakfast?

Sutton Hotel Hakata City does not offer free breakfast.

Is there a casino at Sutton Hotel Hakata City?

No, there is no casino at this hotel.

What time is check-in at Sutton Hotel Hakata City?

Check-in start time: 3 PM; Check-in end time: 11 PM.

Is there free parking at Sutton Hotel Hakata City?

Free parking is not available at this hotel.

Does Sutton Hotel Hakata City have a pool?

Sutton Hotel Hakata City does not have a pool.

Does Sutton Hotel Hakata City have a restaurant?

Sutton Hotel Hakata City is home to Yakitori Sumiyoshi, which features Japanese cuisine and light fare.

Does Sutton Hotel Hakata City have a spa?

There are no spa services available at this hotel.

How close is Sutton Hotel Hakata City to downtown Fukuoka?

Sutton Hotel Hakata City is 0.9 mi away from Fukuoka.

Sutton Hotel Hakata City Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 297 out of 1011 reviews
Rating 8 - Good. 450 out of 1011 reviews
Rating 6 - Okay. 182 out of 1011 reviews
Rating 4 - Poor. 57 out of 1011 reviews
Rating 2 - Terrible. 25 out of 1011 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are good size. Staffs are friendly. Breakfast is very good. Location is great.
Stayed 4 nights in Dec 2024

2/10 Terrible

Michael

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms has central air conditioning only, ie you can't control how cool or hot in your room. If they have heat on, your room can be very uncomfortablely hot like an apartment building with heat on in the winter months.
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Clean property but old
Stayed 1 night in Nov 2024

8/10 Good

John

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Close to Hakata station. Great breakfast with friendly staff.
Stayed 2 nights in Nov 2024

4/10 Poor

Greg

Liked: Cleanliness, staff & service
Disliked: Room comfort

Not Great

You cannot control the A/C so it gets VERY hot. There is no parking, you have to pay for extra pillows and the Internet is pretty much useless at times, even at 6am. not great
Stayed 1 night in Aug 2024

4/10 Poor

Greg

Liked: Cleanliness, staff & service
Disliked: Room comfort

Fancy looking but that's about it...

This hotel looks like it's going to be one of them fancy ones... but it's not. First of all the Internet is terrible. They have a note on each floor about "rush hour" but really, it's hit and miss. A lot of miss... The A/C, even on high wasn't enough for 37C outside and we were sweating inside the room so we had to request a fan for the room. If you want an extra pillow that's extra, I don't know for you, but I never paid for an extra pillow before (they only provide 2 per bed, so 1 each, in our situation) The staff is really nice and friendly and speak some English. Shower is small but good. Laundry is also very efficient and convenient. There is no parking, they said we could stop in front of the hotel, but the traffic was heavy and felt like it would be mean to others so we went to the (super cheap) parking behind the hotel and carried our stuff.
Mention about the bad Internet.
Stayed 2 nights in Jul 2024

4/10 Poor

Greg

Liked: Cleanliness, staff & service
Disliked: Room comfort

Fancy looking but that's about it...

This hotel looks like it's going to be one of them fancy ones... but it's not. First of all the Internet is terrible. They have a note on each floor about "rush hour" but really, it's hit and miss. A lot of miss... The A/C, even on high wasn't enough for 37C outside and we were sweating inside the room so we had to request a fan for the room. If you want an extra pillow that's Y200, I don't know for you, but I never paid for an extra pillow before (they only provide 2 per bed, so 1 each, in our situation) The staff is really nice and friendly and speak some English. Shower is small but good. Laundry is also very efficient and convenient. There is no parking, they said we could stop in front of the hotel, but the traffic was heavy and felt like it would be mean to others so we went to the (super cheap) parking behind the hotel and carried our stuff.
Mention about the bad Internet.
Stayed 2 nights in Jul 2024

8/10 Good

Munkh-Erdene

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to Train Station. Clean & Conducive ... But, Breakfast for 3 days unchanged. Senior Japanese staff request is to walk to Train Station for Taxi to Airport. But, able to help by Junior (Chinese girl) to request Taxi to Airport (5am) Taxi
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, 6min walk from hakata station. Bus stop at the front of the hotel. Staff was super nice. They marked down my request and offered help at the time when i check in. So i do not need to repeat what i want.
Stayed 4 nights in Jan 2020

4/10 Poor

Mon

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

The hotel is about 10 minutes from Hakata station. Airport bus is in front of the bus station. Hotel is clean, near to shopping district.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Airport bus front of the hotel. Breakfast good but menu same everyday. Nice staff. Less than 10 minutes walk to Hakata Station.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Sep 2019

4/10 Poor

WING KAI

Disliked: Cleanliness, staff & service, property conditions & facilities

Smoking hotel

First time arriving at Fukuoka so wanted to choose a hotel neat the station, that’s why we chose this one. Room was stated nonsmoking but then crazily, smoke smell never subsided even the last minute of our stay. We need to be disgusted for at least 10 minutes every time getting in the room.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019

8/10 Good

Chong Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sutton Hotel

The hotel is decent overall. Room is spacious and value for money for this location. Less than 10 mins walk from Hakata Station. Check in/out was a breeze and staff is friendly.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Close to train station. Bus just outside the door. Room wasn't as clean as you expected in Japan and air conditioning practically nonexistent.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel because provide everything that I need but regret for one thing ie poor air conditioning.
Stayed 6 nights in Mar 2019

10/10 Excellent

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is closed to Hakata Station. Plenty of shops and restaurants
Stayed 1 night in Mar 2019

2/10 Terrible

Albert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not recommend this hotel.

Could not sleep due to noise from the hall way. Smoking smell everywhere.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was bigger than the other hotels we’ve stayed at in Japan. Location is good too and near the station.
Stayed 2 nights in Nov 2018