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Quality Inn & Suites Fresno Northwest

2.5-star property
5455 W Shaw Ave, Fresno, CA 1-855-201-7819
4.1 out of 5
Very good!
See all 9 travelocity Reviews

"These people go beyond expected to satisfy. When a Uber wasn't available, they drove me to the airport 8 miles, would not let me pay them. Very great ... " More

By a verified traveler on Fri 17 Feb 2023

Points Of Interest

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Hotel Description

Hotel near Forestiere Underground Gardens in Fresno

Close to airport

You'll be within half a mile (1 km) of Forestiere Underground Gardens and 9 miles (15 km) of California State University, Fresno. Also within 9 miles (15 km) are Chukchansi Park and Fresno Art Museum.

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas. There's a seasonal outdoor pool on site, and a 24-hour front desk and dry cleaning are also provided.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room Jun 4 - Jun 5

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Quality Inn & Suites Fresno Northwest ratings based on 9 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quality Inn & Suites Fresno Northwest

Everyone (5) Couples (1) Family (1)
5 out of 5
These people go beyond expected to satisfy. When a Uber wasn't available, they drove me to the airport 8 miles, would not let me pay them. Very great updated facility, clean, great breakfast, Owner told me he just remodeled. Seriously good employees, it's going to be my go to in Fresno. Everyone was gouging everyone on price due to a low vacancy event, He told me he didn't on purpose. These people deserve your business, it will be ours. Thank you Nick....!!

Posted by on Feb 17, 2023

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3 out of 5

Posted by on Sep 4, 2022

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5 out of 5
Great customer service

Posted by on May 17, 2022

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5 out of 5
Room was large enough. Updated bathroom. Bed too soft.wierd shower needed special instructions. Phone did not work very slow wifi

Posted by on Nov 15, 2021

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5 out of 5
Seemed like a new property.. rooms.were very spacious and beds very comfortable. Great breakfast. Very clean. Only issue was unable to close darkening blinds. Sun came up early!

Posted by on Jun 5, 2019

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Comment from Hotel Management

Jun 7, 2019 by General Manager

It was a pleasure hosting you at Quality Inn & Suites Fresno! We're thrilled our clean, spacious rooms and comfortable beds were exactly what you were looking for. However, we apologize for any issues with the blinds, and we'll look into this further. Should you be in the area again, we welcome you back to our hotel.

2 out of 5

Good Location but...

Cons: A little paint, a carpet shampooer, good housekeeping, some facility updates and system updates Oh and an exterminator for the tiny ants.
the good... the hotel was right off the freeway, restaurants weren't too far down the street, rooms were a good size, fridge and microwave in room, staff was nice and the breakfast was included. The bad...my reservation was put into the system wrong so it took over 20 minutes to get it right and even though I signed for two nights I had to correct it the following day because they had me in the system for one night. The hallway carpet was covered in moist black dirt, the wallpaper was ripped and dingy, the facility was outdated, walls were dirty(there were dead bug pieces on the bathroom wall), we stayed two nights and the housekeeping did not clean the room, there was a bright light in the room that came on whenever anyone would move, the room was humid and I was overcharged.

Posted by , from Las Vegas NV on Apr 14, 2017

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4 out of 5

Hotel on Shaw Ave

The. breakfast food was great, the staff very friendly. Check-in and check-out friendly and easy. The room heater was very noisy and had trouble sleeping. Other than that, it was a great place for convenience, price and quality.

Posted by , from santa clarita, ca on Jan 4, 2016

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3 out of 5

comfort inn

Pros: The sheets were smell clean
Cons: The lighting in the bathroom too dark one in and one way out
Location: We were not told about nearby restaurants or indoor mall.
Breakfast is good bed is too soft and the pillows too. We were early and should have gotten the first floor since there is no elevator.

Posted by on Jul 6, 2015

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Comment from Hotel Management

Jul 31, 2015 by Lisa

Dear Guest Thank you for your review of your recent stay at our Comfort INN-Fresno. Your feedback is very valuable to us and future guests. It lets us know what we are doing right and how we can make improvements. We hope to see you again in the future. Sincerely, Lisa Cummings General Manager

5 out of 5

GREAT STAFF-Amanda and John< excellent breakfast

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, close to shopping
We stayed at Comfort Suites on 102 E. Herndon Ave, Fresno, CA on 2/17/12; 2/18/12 & 2/21/12. The staff was friendly, very helpful and so nice & friendly, check in was quick also. The breakfast lady kept the food supplied, everything filled, clean tables and plently of juice & coffee. She was also polite, friendly and always had a smile. The folks are a true asset to your hotel. This hotel is one of the very few who made us feel welcome and were happy to have us stay here. Keep up the great work and acknowledge these employees-they earn it.

Posted by , from Lake Havasu City, AZ, USA on Feb 22, 2012

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About the Quality Inn & Suites Fresno Northwest

Location 5455 W Shaw Ave, Fresno, CA 93722

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served on weekdays. Event space at this hotel measures 420 square feet (39 square meters) and includes conference space. A seasonal outdoor pool, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Quality Inn & Suites Fresno Northwest. Free self parking is available.

  • 1 building
  • 69 guestrooms or units
  • 2 levels
  • 420 sq ft of conference space
  • 39 sq m of conference space
  • Built in 1998
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Newspapers in lobby (free)
  • Television in lobby

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quality Inn & Suites Fresno Northwest offers 69 accommodations with coffee/tea makers and hair dryers. Accommodations are furnished with double sofa beds. Beds feature premium bedding. 40-inch LED televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Fresno hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pull-out sofa bed
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 16 years old are not allowed in the fitness facility or spa tub without adult supervision. Guests under 16 years old are not allowed in the fitness facility or spa tub.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay
  • Cash Breakage deposit: USD 300 per stay
  • A damage deposit of USD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Quality Inn Fresno
  • Comfort Inn Hotel Fresno
  • Comfort Inn Fresno Hotel
  • Fresno Comfort Inn
  • Quality Fresno
  • Quality Inn Suites
  • Quality Inn & Suites Fresno Northwest Hotel
  • Quality Inn & Suites Fresno Northwest Fresno
  • Quality Inn & Suites Fresno Northwest Hotel Fresno

You should know

  • The seasonal pool will open in May and close in October.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.