Hotel is nice, safe and has many facilities (e.g. Jacuzzi, nice pool, lake access, ...). The staff is very kind and friendly. The main issue is that is in a rather remote location, hard to access and get out if you do not have a car. As a result the prices of services are high (e.g. taxi to and from Flores is 50 USD, buffet dinner 26 USD, ...) compared to Guatemala standards.