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Fes Riad Scalia

Property class: 3.5
3.5-star riad near Zaouia Sidi Ahmed Tijani

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Photo gallery for Fes Riad Scalia

A traditional Moroccan interior with intricate tile work, wooden furniture, and a central fountain.
A cozy interior with a patterned floor, a sofa with cushions, a small table, and a potted plant.
A high-ceilinged room with ornate wrought iron railings and wooden paneling.
A room with a bed, a chair, a table, and a mirror.
A wooden door with intricate geometric patterns and a stained glass window above it.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available

Explore the area

View in a map
46 Arsat Jiar Jenjfour, Fes, Boulemane, 30000
  • Place, Zaouia Sidi Ahmed Tijani
    ‪6 min walk‬
  • Place, University of Al Quaraouiyine
    ‪8 min walk‬
  • Place, Blue Gate
    ‪19 min walk‬
  • Airport, Fes (FEZ-Saiss)
    ‪32 min drive‬

Room options

View all photos for Family Suite SARAH

A room with a bed, a chair, a table, and a mirror.

Family Suite SARAH

  • Mountain view
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Suite HIND

A room with a bed, a wooden table, a green vase, a patterned rug, and a dining area with chairs.

Suite HIND

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Double Room HICHAM

A bedroom with a large bed, a wooden headboard, a window with decorative iron bars, and a nightstand with a lamp.

Deluxe Double Room HICHAM

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room SORAYA

A room with a red wall, a bed with a red headboard, a nightstand, and a wall-mounted lamp.

Double Room SORAYA

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Double Room ZACHARIA

A bedroom with a large bed, a decorative wall hanging, and a window with intricate ironwork.

Double Room ZACHARIA

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Double Room SONIA

A traditional Moroccan-style living room with patterned sofas, a central coffee table, and a tiled floor.

Double Room SONIA

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Blue Sky Double room

A bathroom with a shower area featuring green and orange patterned tiles, a sink with a decorative mirror, and a towel rack.

Blue Sky Double room

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Fes

Fes El Bali stay.Within a 10-minute walk of this Fes El Bali riad, you'll find Zaouia Sidi Ahmed Tijani and Marinid Tombs. Al Attarine Madrasa and Moulay Idriss II Mausoleum are also within half a mile (1 km).
View more Riads in FesOpens in a new window

What's nearby

  • Zaouia Sidi Ahmed Tijani - 6 min walk - 0.4 miles
  • University of Al Quaraouiyine - 8 min walk - 0.5 miles
  • Marinid Tombs - 10 min walk - 0.6 miles
  • Bou Inania Madrasa - 18 min walk - 1.0 mile
  • Blue Gate - 19 min walk - 1.1 miles

Getting around

  • Fes Station - 10 min drive
  • Fes (FEZ-Saiss) - 33 min drive

Restaurants

  • ‪Burger King - Borj Fez - ‬5 min drive
  • ‪Fondouk Bazaar - ‬12 min walk
  • ‪Palais La Médina - ‬19 min walk
  • ‪Le Tarbouche - ‬13 min walk
  • ‪The Ruined Garden - ‬14 min walk

About this property

Fes Riad Scalia

3.5-star riad near Zaouia Sidi Ahmed Tijani
There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A hot tub, a rooftop terrace, and barbecue grills are also featured at Fes Riad Scalia. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 3.5-star Fes riad is smoke free.

  • 1 building
  • 6 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Full breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Microwave in a common area
  • 1 conference room
  • Dining venue
Fes Riad Scalia offers 6 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, uncovered self parking on site (EUR 4 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 8:30 AM to 11:00 AM
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Things to do

  • Hot tub
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Height-adjustable showerhead
  • No elevator
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Cleaning supplies
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 10:30 PM
Contactless check-in available
Late check-in subject to availability
Late check-in fee: EUR 20 for check-in between 10:00 PM and midnight
Minimum check-in age: 21

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 11:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 20 per vehicle (one way)
  • Uncovered self parking fee: EUR 4.00 per day (in/out privileges)
  • Late check-in fee: EUR 20 for check-in between 10:00 PM and midnight

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Riad Scalia Fes
Scalia Fes
Riad Scalia Fes
Riad Scalia Riad
Riad Scalia Riad Fes

Frequently asked questions

How close is Fes Riad Scalia to the airport?

Fes Riad Scalia is 11.4 mi (33-min drive) away from the Fes (FEZ-Saiss) airport, the closest popular airport to the property.

Does Fes Riad Scalia have an airport shuttle?

Fes Riad Scalia offers an airport shuttle 24 hours a day, on request, for a charge of EUR 20 per vehicle, one way.

Does Fes Riad Scalia offer free breakfast?

Fes Riad Scalia offers free full breakfast every day from 8:30 AM to 11:00 AM.

Is there a casino at Fes Riad Scalia?

No, there is no casino at this riad.

What time is check-in at Fes Riad Scalia?

Check-in start time: 2:30 PM; Check-in end time: 10:30 PM.

Is there free parking at Fes Riad Scalia?

Free parking is not available at this riad. Self parking is available for EUR 4.00 per day.

Does Fes Riad Scalia have a pool?

Fes Riad Scalia does not have a pool.

Does Fes Riad Scalia have a restaurant?

Yes, there is a restaurant on site.

Does Fes Riad Scalia have a spa?

This riad doesn't have a spa, but it does offer mani/pedis.

How close is Fes Riad Scalia to downtown Fes?

Fes Riad Scalia is 4.1 mi away from Fes.

Fes Riad Scalia Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 13 out of 24 reviews
Rating 8 - Good. 5 out of 24 reviews
Rating 6 - Okay. 2 out of 24 reviews
Rating 4 - Poor. 2 out of 24 reviews
Rating 2 - Terrible. 2 out of 24 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Maguette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been to Riad Scalia for two days, the staff was really polite and gentle mostly Nezhra! She was also really helpful in finding a guide and offering different traditional dining options. Our stay in there was really pleasant and hopefully we’ll come back soon!
Stayed 2 nights in Oct 2024
Verified review

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is a scam. Either closed or doesn't exist. They send fake automated messages when you book, to make it seem like they are open.
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Mohammed

Liked: Staff & service
The host was very welcoming and we felt very comfortable during our stay. The location is perfect, quiet and at the same time close to the Medina which is good to walk around and visit the old city of Fes. The room price was affordable 50 euro per night, whereas Expedia listed the price in Moroccan dirham. The Riad offers a home cooked tagine dinner for 20 euro per person (approximately 210 dirham) and is a nice treat if you want a quiet dinner in (restaurant tagines are around 90 dirham). We tried 2 rooms: the inside rooms are very quiet and dark at night, the other room with the balcony to the outside was louder but has a fantastic view of the hillsides. Bathrooms are decent, we had some issues with the shower but that was fixed after talking to the host. The place offers to wash clothes for 1 euro (10 dirham) a piece, hanged to be dried, not ironed, which means the clothes might take longer to dry e.g, more than 24 hours. My only recommendation, and to avoid any confusion or misunderstanding, is to use the country currency (dirham) for the room price and the other services. Not all visitors are from Europe, and converting between currencies and changing exchange rates may cause budgeting problems.
Verified review

4/10 Poor

Christophe

Liked: Cleanliness
Disliked: Staff & service, amenities
La suite réservée ne correspondait pas aux spécifications présentées sur le site. Le soit disant canapé convertible était un petit canapé non convertible ne permettant pas de faire dormir un enfant de 16 ans. Nous avons dû payer un supplément pour avoir un matelas sur le sol ! L hôte ne nous a pas rendu la monnaie sur la taxe de séjour !
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place to stay in Fes

The place is so beautiful and the host is very nice to us.
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad was beautiful. Breakfast is ok and the room was small but decently comfortable. Location is at the edge of Fes medina, could be hard to find or easy to get lost near there.
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Charles

Liked: Staff & service, property conditions & facilities, room comfort

Good location, comfortable beds

This is a nice, newly renovated raid near the wall of the medina, and not far from one of the gates, so it’s relatively easy to find. The room was pretty clean, and the beds were comfortable. Breakfast is good. We also ordered dinner there one night, and it was great. The biggest downside is the staircase, which is very steep and narrow. Also, the shower had mildew.
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at the Riad Scalia! The property was beautiful and easy to find, away from the hustle and bustle of the medina but an easy walk away. We had a lovely terrace in our room overlooking the countryside. Our hosts were extremely kind and friendly.
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay on the edge of the Medina

Riad Scalia is charming and comfortable home away from home located on the edge of the Fez Medina. Our room and the common areas were clean and beautifully decorated. In addition, the shower was water was hot and the WIFI worked well. Our hosts, Mohammed and Nezah, were two of the nicest people I have ever met in a place where I stayed as a guest. Nezha went above and beyond to make our stay wonderful, and she is warm and genuine individual. After a long day of walking all over the Medina, she invited to the rooftop terrace for a cup of fresh tea. And what an amazing view! The home-made breakfast every morning was delicious, and Nezah showed us how she cooked the chicken and vegetable couscous that we had for dinner. Staying at Riad Scalia made our short time in Fes very enjoyable, and we were genuinely glad that we had selected to stay there.
Stayed 2 nights in Mar 2019
Verified review

6/10 Okay

chantal

Liked: Cleanliness, property conditions & facilities, room comfort
Fes est un endroit à découvrir, hors du temps, authentique, le soleil était là et les marocains sont accueillants. Le propriétaire des lieux est resté distant lorsqu'il s'est rendu compte que nous nous sommes débrouillés par nous mêmes, les escursions qu'ils proposaient étaient deux fois plus chers. Lors de notre départ, il n'a pas daigné se lever pour nous dire au revoir. Quand à sa femme, elle était parfaite dans son rôle d'hôtesse. Le petit déjeuner était médiocre, même pas de vrai jus d'oranges alors que le pays regorge d'oranges. La terrasse du riad n'est pas très confortable pour se détendre. Une route en contre bas avec beaucoup de circulation et une caméra installée sur la terrasse alors ils pouvaient contrôler nos faits et gestes.
Stayed 7 nights in Mar 2019
Verified review

8/10 Good

ka yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Valuable to stay here, very nice host.

Location is not bad, at least only 3mins walk when you get off from taxi, 15mins walk to the leather attraction. Tips: get into the main door and go left hand side (a hotel is there), go stright and turn right—>go stright and turn left when u see the beautiful lamp then you are arrived. Even with this very cheap price, the breakfast was good but it only served from 9:00am. The Riad is very clean (just renovated) and beautiful, a different style from other riad, also with the nice view on the roof. However, the shower facilities is not okay, the water pressure is not enough and the spinkle is fixed, it is hard to wash hair and body clearly with small water running out. The most important thing is it will be flooding when you’re taking shower, it took quite a long time to digest the water from the pipe. And the single bed is so small, smaller than home’s bed. Only 1 hair dryer of whole Riad, have to be quick for borrowing it. But with this cheap price, it is also super valuable to stay here, the host are also super friendly!
Stayed 2 nights in Feb 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service
We had terrible experience On the day of boot we were in contact with owner of lodge and spoke to him three times and told him about our expected time of arrival, we arrived around 11:35 pm , the moment we arrived at hotel we found that the way out towards hotel was very narrow congested streets , owner of lodge started to shout at us and yell that why we were late ? I told him that’s not the way to talk than he asked us to leave though we had reservation? After heated argument for about 15 minutes , manager of lodge Nazha came down and asked owner to calm down and don’t shout as other guest were sleeping. Breakfast was very poor , below standard for even a three star hotel ! Before booking on ebookers website it was mentioned that there was free parking , in fact that was a lie , there was paid parking at about 10 minutes walk from hotel and we paid 2 euros per 24 hours! Lodge owner said to us that last Chekin time was 21:00 hours , but my reservation email didn’t say anything like that , even on ebookers website no time limit was mentioned for checkin! Overall a pathetic experience and I felt like being decieved by ebookers website !
Stayed 3 nights in Feb 2019
Verified review

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely traditional style hotel, great staff, clean, close to market
Stayed 1 night in Feb 2019
Verified review

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Road Scalia is the place to stay in Fes

Mohammed was an exceptional host very hospitable and helpful in all respects, fabulous cooking and hospitality.
Stayed 1 night in Feb 2019
Verified review

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful view and very friendly

Riad Scalia is a beautiful Riad on the border of the Medina. It's about a 5 minute walk from where you have to park the car at Bab Guissa. Staff were very friendly and played with our daughter. We ate at the hotel on the first night and it was expensive, but very tasty.
Stayed 2 nights in Dec 2018
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A jewel tucked away in the corner of the medina

Riad Scalia is charming and comfortable without being pretentious. The rooms and the common areas are clean and attractive, the water is hot, the wifi is solid. While located away from the main tourist hotspots of the medina, the riad is still close enough to some very interesting quarters and Bab Boujloud is a short and cheap taxi ride away (or a fascinating 30 minute walk). Easy long-term parking is reasonably handy with porters ready and waiting to ferry your luggage for a tip. But the real highlight of Riad Scalia is the manager, Nezha. She goes out of her way to make your stay wonderful and her concern for guests is warm and genuine. No matter what time of the day or night you come back to the riad, Nezha seems to be waiting and ready for a friendly chat about what you've been up to, before offering tea on the rooftop terrace. Nezha's cooking was a daily treat. She serves her house-made breakfast every morning with pride and will cook dinner on request for a reasonable price (we enjoyed a delicious chicken and vegetable cous cous). Overall, staying at Riad Scalia made our time in Fes more enjoyable and we were genuinely sad to say goodbye.
Stayed 4 nights in Dec 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The property is a hidden gem inside a medina which I absolutely loved. Nezha was an amazing cook and super sweet! She made us feel extremely comfortable and recommended things to do in the area. I would stay here again and give it 5 stars!!!
Stayed 2 nights in Nov 2018
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I noticed afterwards that we should be served with drink when we arrived but we did not receive tea. We had trouble locating the place because the lat/long on Google map for their hotel is pointing to a wrong place. It could be fine but it was rainy and dark, I could only follow Google map before I managed to call them. There were 3 of us. We paid 70 euro for a 5 hour tour in madina through the host, the female guide left my friends alone after 2 hours. I was sick and could not join, we still paid her 70 euro for 2 people. I asked the host to contact her, she thinks if my friends do not know where else they want to go, she has finished her job. The host is not that interested to protect the interests of us, but telling me my friend made a scene in the morning by "screaming at the guide in front of other guests". My friends wanted to cancel the tour because I was sick and they don't want to go without me, but I convinced them to continue and paid the same price. I don't see this as the reason that the guide choose to end the trip that early because my friends "finish the sightseeing fast". I personally apologized to the hosts on behalf of my friends for "screaming in front of other guests". But this does not mean my friends are at fault for all of these. We had an early (8am) bus the next day, the host forgot to return us our passport one day before, so I had to embarrass myself calling their phones and knocking at door to get
Stayed 2 nights in Nov 2018
Verified review

10/10 Excellent

Howe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful riad (recently renovated) and excellent service. Friendly and competent. Would def recommend if you are looking for a great value. Just have reasonable expectations of the amenities (WiFi issues, etc). Location is away from the busy center (which can be good or bad). Overall great stay!
Stayed 4 nights in Sep 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Riad in the heart of Fès

We’ve had a lovely stay at the Riad Scalia. The architecture and the decoration of the rooms is very impressive ( traditional Moroccan + stunning panorama view from the balcony ) The hosts were very friendly and were avaible 24h/day to make the stay as comfortable as possible. Additionally the breakfast was very good because we’ve had the opportunity to taste real traditional morrocan self made backed goods. Absolutely recommendable!
Stayed 4 nights in Jul 2018
Verified review

10/10 Excellent

Arash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it.

Fascinating.
Stayed 1 night in Feb 2018
Verified review

8/10 Good

Gabby

Liked: Cleanliness, staff & service, property conditions & facilities
The Riad was located on the periphery of the Medina, within a 15 min walk you were at the Blue Gate after passing sites along the main road. It was easy to find and close to the road so taxis were no problem. We were warmly welcomed by the host, who was very pleasant throughout our stay. The room was comfortable and a had vibrant, themed decor. It had one double bed and a second room for a child only as an average adult would have difficulty sleeping in the bed. The common areas also had vibrant colors and were beautifully decorated. We took lots of pictures there. Breakfast was delicious - tea, juice, jams, bread, fruit. Two things to mention are that the host did not speak english very well, so we had a bit of difficulty communicating about sites, bus information etc. and she also requested specific times for our return so that she could open the doors. This wasn't ideal for us as we were roaming about without active mobile phones but I am sure there is a way to work around this, we were only there for 1.5 days. Overall we had a lovely stay and would recommend.
Stayed 1 night in Dec 2017
Verified review

8/10 Good

nacer

Liked: Room comfort
Disliked: Staff & service
je suis arrivé a fes le 27/03/2017 parce que le 26/03/2017 j'ai contacté le responsable d’hôtel parce que mon avion avait fait un retard même chose pour mon train lui aussi fait un retard , j'ai lui informé de mon arrivé tardif mais le responsable a refusé de nous accueillir a cause da mon arrivé tardif il ma envoyé un sms pour m'informer que le cheken in sera demain a 14 h 00 donc j’étais dans l'obligation d’arrêter a Meknès et rester la ba le lendemain a midi j'ai reçu un sms que ma réservation a été annuler par expédia et vous n'avez pas une réservation a l’hôtel après une heure j’étais a Hotel , j'ai présentée ma réservation et j'ai lui explique que il ne ya pas une clause qui annule le réservation mais il a insister j'ai lui menacé d'aller a la police pour faire une plainte j’étais énervé par ce comportement avec mon ami jusqu’à intervention de son gérante qui nous accueilli, j'ai resté deux nuits du 27/03/2017 au 29/2017 donc j'ai perdu deux nuits une perte de 36 euros euros je vais demander de les rembourser . un bon riad avec un mauvais propriétaire
Verified review

10/10 Excellent

PHILIPPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019