See all properties

Grupotel Cala Marsal Nature Hotel - New Reopening 2025

4.0 star property
4-star beachfront hotel near Vall d'Or Golf

Choose dates to view prices

Photo gallery for Grupotel Cala Marsal Nature Hotel - New Reopening 2025

Aerial view
Reception
2 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Minibar, in-room safe, desk, blackout drapes
Aerial view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • 24/7 front desk
  • Gym

Explore the area

View in a map
Platja Cala Marsal, S/N, Porto Colom, Felanitx, Mallorca, 07670
  • Place, Marçal Beach
    ‪3 min walk‬
  • Place, Cala Estreta
    ‪25 min walk‬
  • Place, Playa de Muro
    ‪60 min drive‬
  • Airport, Palma de Mallorca (PMI)
    ‪54 min drive‬

Room options

View all photos for Single Room

Single Room | Minibar, in-room safe, desk, blackout drapes

Single Room

8.4 out of 10
Very good
(7 reviews)
  • 172 sq ft
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room Single Use

Minibar, in-room safe, desk, blackout drapes

Double Room Single Use

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Double Room (2 Adults)

  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Double Room (2 Adults + 1 Child)

8.8 out of 10
Excellent
(3 reviews)
  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Double Room Single Use, Partial Sea View (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Double Room Single Use, Partial Sea View (1 Adult)

  • 215 sq ft
  • Partial sea view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Partial Sea View (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Double Room, Partial Sea View (2 Adults)

8.6 out of 10
Excellent
(7 reviews)
  • 215 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Double Room (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Premium Double Room (2 Adults)

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Double Room Single Use (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Premium Double Room Single Use (1 Adult)

  • 215 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Double Room, Partial Sea View (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Premium Double Room, Partial Sea View (2 Adults)

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Double Room Single Use, Partial Sea View (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Premium Double Room Single Use, Partial Sea View (1 Adult)

  • 215 sq ft
  • Partial sea view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, Partial Sea View (2 Adults + 2 Children)

Minibar, in-room safe, desk, blackout drapes

Superior Double Room, Partial Sea View (2 Adults + 2 Children)

  • 344 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Superior Double Room, Partial Sea View (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Superior Double Room, Partial Sea View (2 Adults + 1 Child)

  • 344 sq ft
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Superior Double Room, Partial Sea View (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Superior Double Room, Partial Sea View (2 Adults)

  • 344 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, Sea View (2 Adults + 2 Children)

Minibar, in-room safe, desk, blackout drapes

Superior Double Room, Sea View (2 Adults + 2 Children)

  • 344 sq ft
  • Sea view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Superior Double Room, Sea View (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Superior Double Room, Sea View (2 Adults + 1 Child)

  • 344 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Superior Double Room, Sea View (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Superior Double Room, Sea View (2 Adults)

  • 344 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

You may also like

Ad
Beach bar

Hapimag Resort Paguera

Peguera
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 10 reviews
$169 nightly
The price is $187
Dec 7 - Dec 8
Total with taxes and fees
Hapimag Resort Paguera

About the neighborhood

Felanitx

On the beach.You'll find Cala Brafi and Cala Sa Nau within 3 miles (5 km) of this hotel. Vall d'Or Golf is within 6 miles (10 km) and Castillo de Santueri is within 9 miles (15 km).

What's nearby

  • Marçal Beach - 3 min walk - 0.2 miles
  • Cala Sa Nau - 16 min drive - 5.5 miles
  • Dragon Caves - 27 min drive - 15.5 miles
  • Es Trenc Beach - 46 min drive - 28.9 miles
  • Playa de Muro - 60 min drive - 44.1 miles

Getting around

  • Manacor Station - 30 min drive
  • Palma de Mallorca Airport (PMI) - 57 min drive

Restaurants

  • ‪Purogelato - ‬15 min walk
  • ‪Mestral - ‬4 min drive
  • ‪Resto Cala Marcal - ‬1 min walk
  • ‪Cent3 Delicies - ‬15 min walk
  • ‪Babbo - ‬4 min drive

About this property

Grupotel Cala Marsal Nature Hotel - New Reopening 2025

4-star beachfront hotel near Vall d'Or Golf
Some rates at Grupotel Cala Marsal Nature Hotel - New Reopening 2025 are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grupotel Cala Marsal Nature Hotel - New Reopening 2025 you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This beach hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

This 4-star Felanitx hotel is smoke free.

  • 1 building
  • 347 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 1961
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar by the pool
Grupotel Cala Marsal Nature Hotel - New Reopening 2025 offers 347 accommodations with minibars and safes. LED televisions come with satellite channels. Bathrooms include showers and hair dryers.

This Felanitx hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Outdoor pool, pool umbrellas, sun loungers
Hotel JS PortoColom Suites
  • Pool
  • Spa
  • Kids pool
  • Waterslide
4.5 out of 5, Wonderful, 81 reviews
Hotel JS PortoColom Suites

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Health club
  • Hiking/biking trails
  • Outdoor tennis court
  • Playground
  • Pro golf lessons

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Handrails in stairways
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LED TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 15 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Eurocard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

Property Registration Number H-PM 1501

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Club Cala Marsal Felanitx
Hotel Cala Marsal Club
Hotel Club Cala Marsal
Hotel Club Cala Marsal Felanitx
Hotel Club Cala Marsal
Grupotel Club Cala Marsal
Grupotel Club Cala Marsal - New Reopening 2025 Hotel
Grupotel Club Cala Marsal - New Reopening 2025 Felanitx
Grupotel Club Cala Marsal - New Reopening 2025 Hotel Felanitx

Frequently asked questions

How close is Grupotel Cala Marsal Nature Hotel - New Reopening 2025 to the airport?

Grupotel Cala Marsal Nature Hotel - New Reopening 2025 is 36.9 mi (57-min drive) away from the Palma de Mallorca Airport (PMI) airport, the closest popular airport to the property.

Does Grupotel Cala Marsal Nature Hotel - New Reopening 2025 have an airport shuttle?

Airport shuttle services are not available at Grupotel Cala Marsal Nature Hotel - New Reopening 2025.

How close is Grupotel Cala Marsal Nature Hotel - New Reopening 2025 to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Grupotel Cala Marsal Nature Hotel - New Reopening 2025 offer free breakfast?

Free breakfast isn’t provided at Grupotel Cala Marsal Nature Hotel - New Reopening 2025, but buffet breakfast is offered for a fee of EUR 15 for adults and EUR 15 for children. It's available every day from 7:30 AM to 10:30 AM.

Is there a casino at Grupotel Cala Marsal Nature Hotel - New Reopening 2025?

No, there is no casino at this hotel.

What time is check-in at Grupotel Cala Marsal Nature Hotel - New Reopening 2025?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Grupotel Cala Marsal Nature Hotel - New Reopening 2025?

This hotel offers free self parking.

Does Grupotel Cala Marsal Nature Hotel - New Reopening 2025 have a pool?

Grupotel Cala Marsal Nature Hotel - New Reopening 2025 features 2 outdoor pools and a children's pool.

Does Grupotel Cala Marsal Nature Hotel - New Reopening 2025 have a restaurant?

There are 2 onsite restaurants, offering options like Mediterranean cuisine, pool views, and al fresco dining.

Does Grupotel Cala Marsal Nature Hotel - New Reopening 2025 have a spa?

Yes, this hotel has a spa.

How close is Grupotel Cala Marsal Nature Hotel - New Reopening 2025 to downtown Felanitx?

Grupotel Cala Marsal Nature Hotel - New Reopening 2025 is 0.2 mi away from Cala Marçal.

Grupotel Cala Marsal Nature Hotel - New Reopening 2025 Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 79 out of 170 reviews
Rating 8 - Good. 53 out of 170 reviews
Rating 6 - Okay. 20 out of 170 reviews
Rating 4 - Poor. 9 out of 170 reviews
Rating 2 - Terrible. 9 out of 170 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Hana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Sep 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2025

8/10 Good

Selcuk

Stayed 4 nights in Aug 2025

10/10 Excellent

Rohan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new and looks great. The staff is very friendly and always willing to help. We felt very taken care of while we were there. Cala Marsal is beautiful, the hotel being right opposite the beach is really convenient. It is also a short walk to Portocolom for more eating options. We used it as our to visit Porto Cristo and Cala D'or I would definitely stay with them again.
Stayed 4 nights in Aug 2025

6/10 Okay

Chelsea

Liked: Cleanliness
I would say this hotel is a 3 star plus but has the potential to be 4. Firstly it’s not fully finished, nearly there but still markings on the walls, rooms not completed ect ect. It’s missing amenities like tea/coffee facilities in the room, shower gels slippers, robes as it’s a spa/nature hotel I feel like this is a must have to add that luxury feel. The hotel in general is decorated and refurbished nicely. It is set in a lovely quiet location close to a stunning beach and a few restaurants and bars. The port isn’t a far walk either. Breakfast was great lots of choice and plenty of seating areas indoor and out. The pools gym and spa were great too with entertainment on daily. My room was spacious, big comfortable bed, cleaning and fresh towels were given daily. There was a bad drainage smell in my room some days a lot worse than others. Most staff were very friendly and welcoming. For the price I paid I was happy with what I got but I believe I did get a really good deal as it had just opened. I never tried the restaurant (I don’t think it’s open in the evenings which is a shame.)
Stayed 4 nights in Aug 2025

10/10 Excellent

Leelo

Stayed 1 night in Aug 2025

8/10 Good

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Ssamantha

Liked: Cleanliness, staff & service, property conditions & facilities
The refurbishment is great and they are re doing the pool area over the winter so this is a gem of a hotel
Stayed 6 nights in Aug 2025

10/10 Excellent

Ecaterina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked everything, the view from my room to the mountains, vety quiet place from the sity. 2 min from the beach. Nice dining area in the hotel. 2 swimming pools, 2 gims. Everything very clean. The only think that I didn't like it was parking. Very few spots
Stayed 4 nights in Jul 2025

10/10 Excellent

Jhon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Aug 2025

4/10 Poor

Paul

Stayed 1 night in Aug 2025

10/10 Excellent

gemma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel.. I was so surprised how good it was looking at other people’s reviews.. all I can say is they must be picking on the smallest parts. We had view of the back of the hotel which was amazing. Sunset over the forest and mountains.. The food was brilliant, fresh grilled fish and meats every night. My kids loved the fresh wood fired pizzas.. The gym is high tech.. and spa was so good. I can’t fault this hotel one bit. Great location and the port was great we walked to the lighthouse and there amazing beaches and views along the way. Would 100% recommend. We loved it thank you.
Stayed 7 nights in Jul 2025

8/10 Good

emel

This is a peaceful and brand-new modern accommodat

My stay at the hotel was a pleasant experience. The staff was very friendly, and the food service was satisfactory. If you choose half board, please note that drinks are not included and must be paid for separately. Although it isn't very expensive, it's something to be aware of. Additionally, there is no private beach service available, such as sunbeds or parasols, so you'll have to pay if you wish to use those amenities. Overall, it was a great place to stay in Cala Marsal if you're looking for peace and a natural atmosphere.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for a relaxing solo trip

Had a brilliant stay here! I came on a solo trip to relax and I felt like it was the perfect place for this. The hotel and rooms felt fresh, all newly refurbished. The staff were very friendly and welcoming. I was placed in a room by the ‘quiet pool’ which was perfect for what I needed. The buffet breakfast was fab, so much choice! It does get busy, so the earlier to go the better. The only thing to point out is that the pillows on the bed were very hard. I did also order an iced latte by the pool one morning, which was more a weak, cold milky coffee with ice which cost €5.40. Apart from that, I had a great stay!
Stayed 5 nights in Aug 2025

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here. Yes, there are some kinks with some renovations but nothing bad like these reviews said. We had no majors issues at all. The staff checked us in around 6p in about 5 mins. The grounds are very nicely manicured. The hotel is so pretty. The furnishings are very nice and beautiful. There's beautiful tile and seating and wallpaper everywhere you look. It's about a 2 minute walk to the beach across the street. There are TONS of restaurants across the street on the beach and up the hill. (Go to organics restaurant and get a fresa mojito!) There are 3 pools- 2 outdoors and 1 inside. The large 3 circle pool can sometimes get loud. But the smaller rectangle one is quiet and very peaceful. The indoor one is in a spa area that everyone can use. There's a steam room, sauna, 3 tubs that are cold, lukewarm and hot. And then a small rectangle pool. It's a very nice feature. There are beautifully tiled showers in the spa too- not private but you can rinse off. Breakfast was great. Tons of selection of foods. We had a balcony room on the 7th floor and it viewed the pools and the beach. It was beautiful. Our ac wasn't working a couple times but they sent someone immediately to fix it both times. There's a drying rack for your clothes on the balcony also. The beach is nice. Not very natural with all the beach chairs and umbrellas to rent and the buoys in the water but it's sandy and the water itself is pretty. We absolutely loved this hotel and would definitely stay again
Stayed 3 nights in Jul 2025

2/10 Terrible

Jahaziel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty with no ice machine
Stayed 3 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a Hotel. Great location. Modern, Fresh and welcoming. Only slight downside is the check in. They need to do online in advance!
Stayed 1 night in Jul 2025

2/10 Terrible

Sophie

Stayed 8 nights in Jun 2025

10/10 Excellent

Muna

Liked: Staff & service
Great service, friendly and helpful staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Josefine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and clean hotel, with lots of pools and close to beach.
Stayed 5 nights in Jul 2025

6/10 Okay

jennifer

Traveled with family
Liked: Cleanliness, amenities
Just ok. This hotel is not prepared as it’s in the process of a big renovation. The man who checked us in was terrible, made a huge mistake on our check in, was rude, and never apologized or even attempted to compensate us in anyway After keeping us for 2.5 hour check in process, at 11pm. Thankfully I did not see him after that. Other than him everyone was lovely and kind. Will be great once finished
Stayed 5 nights in Jul 2025

8/10 Good

Graeme, los montesinos

Business traveler
Liked: Cleanliness
Disliked: Amenities
When this hotel is comoleted rennovation i will deffo be back. A lot of small things that need done in room...such as no bin, toilet roll holder, do not disturb sign..Restaurantstaff very good and attentive. Food ok but no name labels. Pools all good and 2 min walk to beach
Stayed 3 nights in Jul 2025

6/10 Okay

TL

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2025

4/10 Poor

Finley

Liked: Cleanliness
The aesthetic of the refurbishment is amazing and so lovely. However, the room was not proper completed with wires sticking out the walls and no hair dryer or shower gels I had to ask 3 times. The refurbishment was still on going despite saying to was completed in May 30th. Staff are lovely but don’t seem to resolve issues when raised.
Stayed 4 nights in Jun 2025

2/10 Terrible

Akishi

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff had problems finding my reservation the night I arrived. Then, they gave me a room that was not cleaned (stains in the toilet, shower wasn’t cleaned, and bug in the bed). They then moved me to another room where there were bugs in the bed again and the bathroom sink was clogged. The lobby smells bad like sewer water and hotel is noisy due to still having renovations done. I do not recommend to anyone!
Stayed 3 nights in Jun 2025