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Hotel Casa Cielo

Property class: 3.5
3.5-star guestrooms with balconies

Choose dates to view prices

Photo gallery for Hotel Casa Cielo

A pool area with a view of the beach and ocean, surrounded by palm trees and lounge chairs.
A balcony with a view of the ocean, palm trees, and a wooden deck.
A beach with palm trees and clear blue water.
A room with a bed, a window with curtains, a small table with a vase of flowers, and a view of a balcony with a person reading a book.
A modern building with a glass facade, surrounded by palm trees and lush greenery.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
calle 15 lote 190 entre calles 12 y 14, El Cuyo, YUC, 97707
  • Place, Ría Lagartos Biosphere Reserve
    ‪1 min walk‬
  • Place, El Cuyo Beach
    ‪1 min walk‬
  • Place, Del Cuyo Catholic Church
    ‪3 min walk‬

Room options

View all photos for Economy Room, 1 Bedroom, Non Smoking, Garden View

A stack of rolled blue towels on a wooden chair.

Economy Room, 1 Bedroom, Non Smoking, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Comfort Double Room, Non Smoking, Partial Ocean View

A bedroom with a wooden headboard, a bed with a white bedspread, two bedside tables, and a nightstand with a vase.

Comfort Double Room, Non Smoking, Partial Ocean View

  • Partial ocean view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Double Room, Non Smoking, Ocean View

A hotel room with two beds, a wooden headboard, a large window with sheer curtains, and a view of the outdoors.

Superior Double Room, Non Smoking, Ocean View

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room, Non Smoking, Ocean View

A neatly made bed with white linens and rolled towels, a wooden headboard, and a bedside table with a lamp and a small plant.

Deluxe Double Room, Non Smoking, Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Tizimín

Close to the beach.With a stay at this Tizimín hotel, you'll be steps from Del Cuyo Catholic Church and a 5-minute walk from Ría Lagartos Biosphere Reserve. El Cuyo Beach and El Cuyo Lighthouse are also within half a mile (1 km).

What's nearby

  • Ría Lagartos Biosphere Reserve - 1 min walk - 0.0 miles
  • El Cuyo Beach - 1 min walk - 0.1 miles
  • Del Cuyo Catholic Church - 3 min walk - 0.2 miles
  • El Cuyo Lighthouse - 3 min walk - 0.2 miles
  • Cocal Beach - 17 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 168 min drive

Restaurants

  • ‪Naia Cafe - ‬2 min walk
  • ‪Casa Mangle - ‬5 min walk
  • ‪Laguna Cafe Restaurante - ‬1 min walk
  • ‪Hotelito El Cuyo - ‬6 min walk
  • ‪Piccola Italia Restaurante & Café - ‬5 min walk

About this property

Hotel Casa Cielo

3.5-star guestrooms with balconies
Hotel Casa Cielo offers its guests an outdoor pool and a hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A rooftop terrace, spa services, and gift shops/newsstands are also featured at Hotel Casa Cielo. Self parking is free.

  • 10 guestrooms or units
  • Continental breakfast (free)
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Gift shop
  • Television in lobby
  • Water dispenser
  • Bar or lounge
  • Dining venue
Hotel Casa Cielo offers 10 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Select Comfort beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.
Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Similar properties

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Dos Mares Barefoot Luxury
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  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.2 out of 5, Very Good, 102 reviews
$68 nightly
The price is $83
Aug 24 - Aug 25
Total with taxes and fees
Dos Mares Barefoot Luxury

Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Books
  • Evening entertainment
  • Hot tub
  • Kayaking
  • Outdoor pool
  • TV in common areas

Accessibility

  • No elevator

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Casa Cielo

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

La Casa Cielo
Hotel Casa Cielo Hotel
Hotel Casa Cielo El Cuyo
Hotel Casa Cielo Hotel El Cuyo

Frequently asked questions

How close is Hotel Casa Cielo to the airport?

Hotel Casa Cielo is 105.9 mi (168-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Casa Cielo?

As of Aug 14, 2026, prices found for a 1-night stay for 2 adults at Hotel Casa Cielo on Aug 24, 2026 start from $121, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Casa Cielo have an airport shuttle?

Airport shuttle services are not available at Hotel Casa Cielo.

How close is Hotel Casa Cielo to the beach?

This hotel is a short 2-minute walk from El Cuyo Beach and 0.9 mi (3-min drive) from Cocal Beach. Don't forget your sunscreen!

Does Hotel Casa Cielo offer free breakfast?

Hotel Casa Cielo offers free continental breakfast every day from 8:00 AM to 10:00 AM.

Is there a casino at Hotel Casa Cielo?

No, there is no casino at this hotel.

What time is check-in at Hotel Casa Cielo?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM.

Is there free parking at Hotel Casa Cielo?

This hotel offers free self parking.

Does Hotel Casa Cielo have a pool?

Hotel Casa Cielo features an outdoor pool.

Does Hotel Casa Cielo have a restaurant?

Hotel Casa Cielo is home to AROMA, which features pool views.

Does Hotel Casa Cielo have a spa?

This hotel doesn't have a spa, but it does offer sports massages.

How close is Hotel Casa Cielo to downtown Tizimín?

Hotel Casa Cielo is 0.1 mi away from El Cuyo.

Hotel Casa Cielo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 65 out of 90 reviews
Rating 8 - Good. 20 out of 90 reviews
Rating 6 - Okay. 3 out of 90 reviews
Rating 4 - Poor. 2 out of 90 reviews
Rating 2 - Terrible. 0 out of 90 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and food. Amazing location.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, relaxing and thoughtfully designed property. The restaurant was delicious. It was an oasis in the wonderful little town of El Cuyo. We will be back!
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Beth

Liked: Cleanliness, staff & service, amenities
Great location, large room. El Cuyo is a wonderful town!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Bianca

Liked: Cleanliness, amenities, property conditions & facilities
The Hotel is the best place to stay when you come to El Cuyo. The view of the ocean from the terrace is fantastic and the breakfast and overall food and drinks were súper! The staff was great, and the rooms were very comfortable. We enjoyed it a lot!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service
The staff, the hotel, the rooms, the rate and the location were just simply mind blowing. Amazing experience and I will try to come often.
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Pamela

Liked: Cleanliness
Room was clean. Staff were wonderful.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Boutique hotel right on a beautiful unspoiled beach
Stayed 2 nights in May 2024
Verified review

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for rest but it should have TV in the rooms.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service
We really enjoyed the property would recommend and return ourselves.
Stayed 2 nights in Mar 2023
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spot on the beach. Simple, no frills, but everything you need. Sometimes despite owners/personnel best efforts things don't go as they should. During our stay,, an impromptu construction project interfered with our experience. Noise and closed restaurant, plus construction dust in the pool and resting area, kept the experience from being the best.. But this is where hospitality and leadership matters.. The owner of the place, clearly upset about a situation he could do nothing about, stepped up and comped us a night. It's not about the money saved,, it's about the feeling you leave with. We felt like despite the inconvenience, it's a place we would totally would come back to, because they attempted to make it right.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in El Cuyo, with direct access to the beach. If you are looking for quiet time in a privileged location, this is it. (They also have a restaurant; food was really good)
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

mi casa es su casa

best property on the island ideal location great food well priced friendly service minimal amenities, however. bring your own qtips, cotton balls, blow dryer, etc.
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

Wonderful four day syay! Highly recommend!
Stayed 4 nights in Nov 2023
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
El Cuyo is very quiet. A place to go and relax, not for parties or instagramers. The hotel was great, excellent staff. Nice pool and directly on the beach. All you hear are waves and birds
Stayed 4 nights in Jan 2024
Verified review

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Newer boutique hotel. Very clean. Very kind and accommodating staff. A few steps from the beautiful, mostly empty beach. They have starlink WiFi service which is a plus. Restaurant is delicious.
Stayed 5 nights in May 2024
Verified review

10/10 Excellent

Liselotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved everything

So relaxing place! Everything about this place is a 100%! I hope El Cuyo will stay like this forever and not turn into what Holbox is today. The hotel is right at the beach, nice sunbeds. Breakfast is everything you need for a good start. Sunrise is stunning, we walked the beach almost every morning.
Stayed 5 nights in Mar 2023
Verified review

10/10 Excellent

emilie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect in a way; there are a few notes ill make that i hope the ownerS can take into considerationThe reception had african masks and i thought maybe the owner is french. The arrival was a bit disastrous. No receptionist, no bell, no one in site. I waited roughly 20 minutes rather than being in the water before sunset which was my aim. When they guy arrived he didn't apologize and the worst part is that he took a girl that arrived after me and she was already checked in and had tons of questions for her ride to Cancun the next day.. which i felt was inappropriate considering i arrived first and i had not checked in. As the check in continued, the receptionist said he liked my eyes (ok fine) and then asked my age (so strange). Then he walked me to my room that was tight (not a lot of space to walk around) and he stayed there for over ten minutes (not exaggerating !!!) showing me the fan and the bathroom and telling me no one could see in the window in the bathroom and touching my shirt to show me i can hang my clothes... i mean come on.. who doesnt know what a hanger is. He finally left me alone but it was a little uncomfortable. I don't think he meant anything bad but it wasn't professional. Now for access to the rooms, there is a large step. If you have a leg or knee problem, it's a steep step. I am not sure why they didn't just add a smaller step like they did to get to breakfast. The room was very clean, the bathroom was spacious, and there was a
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

OSCAR LEONEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y comodo
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Roger Menendez

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delvis
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Jorge Díaz de la Vega y

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar. Recomendado 100%
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue la elección correcta estamos listos para volver.
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Josefine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig søtt lite hotell. Damen i resepsjonen var super hyggelig og hjalp oss masse! Rommet var rent og stort. Litt hard seng, men de fleste i Mexico er det😅 Middagen på hotellet var også sykt bra! Frokosten var helt ok. Den inkluderte frokosten var ikke helt til å skryte av. Det tok også en del tid å få mat her.
Stayed 1 night in Oct 2025