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4.6 out of 5

"Awesome work out room and spa...Enjoyed the Business Lunches....Front desk/concierge were extremely helpful " More

By a verified traveler on Thu 12 Dec 2019

Hotel Description

5-star luxury hotel near Dubai World Trade Centre

Heart of Dubai

A stay at this Trade Center hotel places you within half a mile (1 km) of Dubai World Trade Centre and 3 miles (5 km) of Dubai Mall. Also, Burj Khalifa is within 3 miles (5 km) and Dubai Creek is within 6 miles (10 km).

Luxury amenities

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the 8 conference rooms, 24-hour business center, and free valet parking. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Free WiFi, LCD TVs

The 654 guestrooms feature free WiFi, LCD TVs with cable channels, and thoughtful touches like pillow menus and bathrobes. Other amenities include 24-hour room service, wired Internet, and minibars.

Deluxe Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
$82* Per night/room Jun 1 - Jun 2

Deluxe Suite, 1 Bedroom, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 Bedroom, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Suite, 1 King Bed, Business Lounge Access, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Grand Hotel, Dubai ratings based on 7 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Grand Hotel, Dubai

Everyone (5) Family (2)
5 out of 5
Awesome work out room and spa...Enjoyed the Business Lunches....Front desk/concierge were extremely helpful

Posted by on Dec 12, 2019

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Comment from Hotel Management

Dec 16, 2019 by General Manager

Dear valued guest, Thank you for giving us a perfect rating. We are very happy to know you loved your stay at the hotel and you appreciated the facilities as well as the service provided by our associates. Please rest assured your feedback will be shared with the team. We look forward to your next visit! Kind regards, General Manager Sheraton Grand Hotel, Dubai

4 out of 5
This hotel is nice but there seemed to be an issue causing check in to take nearly 40 minutes. The room keys weren’t working. This was a lot to handle after 19 hours of flying and simply wanting to shower and get some rest. Also, the room was pretty worn down even though it was clean the bed frame was peeling and carpet looked dirty.

Posted by on Jun 4, 2019

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Comment from Hotel Management

Jun 9, 2019 by General Manager

Dear valued guest, Thank you for taking time to write us a review. We are grateful to know you had a lovely time while at the hotel and you loved your overall experience. Nevertheless we apologize for any inconvenience experienced during your stay. Please note that we are in the process of revamping all our guest rooms. Kindly rest assured your comments will be shared with the team in an effort to improve our services. We hope to welcome you back again soon for an even better experience. Kind regards, General Manager Sheraton Grand Hotel, Dubai

5 out of 5
Nice hotel very central! Food is great lots of options recommend to do safari desert experience and ski at Emiratos Mall.

Posted by on Jan 7, 2019

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Comment from Hotel Management

Jan 14, 2019 by General Manager

Dear Victor, Thank you for giving us a perfect rating. Thank you once again for appreciating the location of the hotel as well as the quality and variety of food on offer. We hope to welcome you back again. Kind regards, General Manager Sheraton Grand Hotel, Dubai

4 out of 5
The staff over all were help and friendly. The Door man was excellent always willing to help. The concierge always tried to use their car service which was much more expensive. We couldn’t heat up food for a sick child. Not enough food options restaurant buffet for 60 US dollars every night. The room was beautiful,

Posted by , from orlando FL on Jul 2, 2018

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Comment from Hotel Management

Aug 6, 2018 by GM

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Pros: Modern rooms
Cons: Check in and out could be expedited a lot. Staff is slow, if you come tired from a long flight is unacceptable to wait 25 min to check in.
Location: Excellent location, taxi very convenient, metro if you like, good food is a bit far if you do not prefer hotel facility (pricy)
Everything fine, excep check in and out that was very tedious.

Posted by on Dec 28, 2017

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Comment from Hotel Management

Feb 15, 2018 by Sheraton Grand Hotel Team

Dear Guest, We appreciate your feedback. The same is being well noted and it will be shared with our staff to keep improving.

5 out of 5

We Got upgraded

We got so much more than we paid for. We got upgraded to a luxury apartment on the 44th floor the view was spectacular and we couldn’t have asked for more. Our stay was Fabulous and beyond our expectations, we would definitely recommend this hotel. There were restaurants in the hotel with late night entertainment. We were extremely pleased and satisfied. It would’ve been nice if the pool and jacuzzi were open later. Overall the hotel was Excellent.

Posted by , from vienna va on Nov 14, 2017

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5 out of 5

Centralized Location

We loved the centralized location of the hotel and the staff were friendly and accommodating.

Posted by , from Boston, MA on Apr 23, 2017

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About the Sheraton Grand Hotel, Dubai

Location 3 Sheikh Zayed Road, Dubai,

Property Features

Sheraton Grand Hotel, Dubai offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 4026 square feet (374 square meters) and includes conference space. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Sheraton Grand Hotel, Dubai. Self parking and valet parking are free. This 5-star Dubai hotel is smoke free.

  • 654 guestrooms or units
  • 51 levels
  • 4 dining venues
  • 3 bars or lounges
  • 4026 sq ft of conference space
  • 374 sq m of conference space
  • Bar by the pool
  • Coffee shop
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (9.7 km / 6.1 mi)
  • Metro station: World Trade Centre Station (0.9 km / 0.6 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Sheraton Grand Hotel, Dubai offers 654 air-conditioned accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.

Feast - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Link@Sheraton Cafe - This café serves breakfast, lunch, and dinner. Open daily.

Dawn & Dusk - This bar specializes in barbecue and serves breakfast, lunch, and dinner. Open daily.

Sheraton Club Lounge - This lobby lounge specializes in international cuisine and serves breakfast and light fare. Open daily.

Miss Lily's - This restaurant specializes in Caribbean cuisine and serves dinner only. Open daily.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Game viewing nearby
  • Bicycle rentals nearby
  • Safari nearby
  • Fitness classes on site

Spa Services

Soul Wellness & Spa has 10 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 10
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sheraton Grand Hotel, Dubai

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Car recommended
  • Staffed front desk
  • Guests will receive an email with special check-in instructions
  • No pets or service animals allowed

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 125 per person (approximately)
  • Fee for in-room wired Internet: AED 75 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Grand Hotel Dubai
  • Sheraton Grand Hotel
  • Sheraton Grand Dubai
  • Sheraton Grand
  • Sheraton Hotel, Dubai Dubai
  • Sheraton Grand Hotel, Dubai Hotel
  • Sheraton Grand Hotel, Dubai Dubai
  • Sheraton Grand Hotel, Dubai Hotel Dubai

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key (nogle)
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.