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Shangri-La Dubai

5-star property
Sheikh Zayed Road, Dubai, 1-855-201-7819

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5.0 out of 5
Exceptional!
See all 5 Travelocity Reviews

"The decoration The breakfast The pool The night caffte " More

By a verified traveler on Wed 28 Oct 2020

Points Of Interest

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Hotel Description

Family-friendly 5-star hotel with 3 restaurants

City center retreat

Within a 15-minute walk of this Trade Center hotel, you'll find Sheikh Zayed Road and City Walk. Dubai International Financial Centre and Dubai Mall are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this luxury hotel. Families will appreciate the onsite laundry facilities and in-room childcare. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 302 guestrooms also offer free WiFi and 24-hour room service. LED TVs come with satellite channels, and other amenities include free wired Internet and minibars.

Deluxe Room, 2 Twin Beds, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
$207* Per night/room Oct 22 - Oct 23

Deluxe Room, 2 Twin Beds, Burj View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Horizon, Premier Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Horizon, Executive Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Shangri-La Dubai ratings based on 5 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Shangri-La Dubai

Everyone (2) Family (2)
5 out of 5
The decoration The breakfast The pool The night caffte

Posted by on Oct 28, 2020

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Comment from Hotel Management

Oct 28, 2020 by Hakan Ozel

Dear Guest, Thank you for taking your precious time to share your experience on Expedia. We are delighted to learn that you enjoyed your stay with us, especially the facilities and the services, as well as our signature restaurants. We are very grateful for your kind remarks, it was our pleasure to be at your service. We are looking forward to your next visit at Shangri-La Hotel, Dubai. With warm regards, Hakan Ozel General Manager

5 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Hakan Ozel

Dear Guest, Thank you for sharing your great review on Expedia on your stay at Shangri-La Hotel, Dubai. We are delighted that you enjoyed your stay and were happy with our services, it was our pleasure taking care of you. We are looking forward to welcome you back at Shangri-La Hotel, Dubai in the near future. With best regards, Hakan Ozel General Manager

5 out of 5
Amazing service. Staffs were very friendly and rooms were very clean. Location was perfect, it’s very close to burj Khalifa.

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 7, 2019 by Hakan Ozel

Dear Guest, Thank you for taking your precious time to share your experience on Expedia. We are delighted to read you enjoyed your stay with us and our hospitality, with our rooms, location and the views were to your liking. Thank you for kind remarks, it was indeed our pleasure to take care of you. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel General Manager

5 out of 5
I’m a traveller and always stay in different hotels. My family had a great time staying at Shangrila Dubai for 4 nights. You’re the best ! Excellent Service by staff, the room is clean, complete amenities, breakfast buffet is excellent and a warm smile, very attentive and excellent service by staff Imie and Sarath. I would love to stay here again in my next visit to Dubai. Thank you very much. Best regards.

Posted by on May 24, 2018

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Comment from Hotel Management

Jun 3, 2018 by Nicolas C.

Dear Sheila, Thank you for taking the time to write and share your experience with us on Expedia. We aim to delight and provide all our guests with the highest standards in service and hospitality. We go to great lengths at our hotel to ensure that our guests are given the attention and comfort they deserve. Shangri-La Hotel, Dubai, offers 302 luxuriously appointed rooms and suites, as well as an exclusive Horizon Club with special benefits. The hotel is located only 15 minutes from Dubai International Airport and five minutes from the World Trade Centre, Dubai International Financial Centre, Downtown Dubai and Burj Khalifa. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager

5 out of 5
Stayed for a week at the Shangri-La; excellent hotel and location, great amenities, very helpful and courteous staff. Close to the Metro Train so easy to get around. Not a budget hotel, so you pay for what you get - but well worth it. Will stay again.

Posted by , from Houston on May 7, 2018

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Comment from Hotel Management

May 15, 2018 by Nicolas C.

Dear Wayne, Thank you for taking your precious time to write and share your experience with us on Expedia. We are delighted that you enjoyed your stay with us and it was our pleasure to be at your service. Your positive comments about our service and facilities are thoroughly appreciated. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. With best regards, Nicolas Chammaa, Resident Manager

About the Shangri-La Dubai

Location Sheikh Zayed Road, Dubai, 0000

Renovations + Closures

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):

  • Fitness facilities
  • Shuttle services

Property Features

Shangri-La Dubai offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. There's an onsite business center. An outdoor pool, a health club, and a steam room are also featured at the luxury Shangri-La Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. This 5-star Dubai hotel is smoke free.

  • 302 guestrooms or units
  • 3 dining venues
  • 3 bars or lounges
  • Bar by the pool
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Metro station: Financial Centre Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Shangri-La Dubai offers 302 air-conditioned accommodations with minibars and safes. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Dunes Cafe - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hoi An - Onsite theme restaurant. Open daily.

Shang Palace - Onsite theme restaurant. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include an outdoor tennis court, a health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Racquetball/squash on site
  • Golfing nearby
  • Fitness classes on site
  • Tennis lessons on site
  • Yoga classes/instruction on site

Spa Services

CHI, The Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Thai massage
  • Reflexology

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 120.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, Eurocard, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, Eurocard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Shangri-La Cares (Shangri-La)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 120 for adults and AED 120 for children (approximately)
  • Airport shuttle fee: AED 315 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Hotel Shangri-la
  • Dubai Shangri-la
  • Dubai Shangri-la Hotel
  • Hotel Dubai Shangri-la
  • Hotel Shangri-la Dubai
  • Shangri-la Dubai
  • Shangri-la Dubai Hotel
  • Shangri-la Hotel Dubai
  • Shangri La Hotel Dubai
  • Shangri La Dubai
  • Shangri Hotel Dubai
  • Shangri Dubai
  • Shangri-La Dubai Hotel
  • Shangri-La Dubai Dubai
  • Shangri La Hotel Dubai
  • Shangri-La Dubai Hotel Dubai

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Shangri-La Dubai offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.