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Palace Downtown

5.0 star property
5-star luxury hotel near Dubai Mall, connected to a shopping center

Choose dates to view prices

Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, cabanas (surcharge)
View from property
Restaurant
Lobby sitting area
Restaurant

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service

Explore the area

View in a map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai
  • Dubai Mall
    ‪6 min walk‬
  • Burj Khalifa
    ‪6 min walk‬
  • Dubai Fountain
    ‪3 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪11 min drive‬

Room options

View all photos for Palace Suite Fountain View

Palace Suite Fountain View | 1 bedroom, minibar, in-room safe, blackout drapes

Palace Suite Fountain View

7.8 out of 10
Good
(7 reviews)
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Fountain View

1 bedroom, minibar, in-room safe, blackout drapes

Deluxe Fountain View

9.4 out of 10
Exceptional
(9 reviews)
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Lake View

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite Lake View

9.0 out of 10
Wonderful
(6 reviews)
  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

1 bedroom, minibar, in-room safe, blackout drapes

Palace Room, Fountain View

10.0 out of 10
Exceptional
(1 review)
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Lake View Room

1 bedroom, minibar, in-room safe, blackout drapes

Deluxe Lake View Room

9.4 out of 10
Exceptional
(41 reviews)
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Lake View Room

1 bedroom, minibar, in-room safe, blackout drapes

Palace Lake View Room

10.0 out of 10
Exceptional
(1 review)
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite with Lake View

Diplomatic Suite with Lake View | 1 bedroom, minibar, in-room safe, blackout drapes

Diplomatic Suite with Lake View

7.4 out of 10
Good
(3 reviews)
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite Lake View

1 bedroom, minibar, in-room safe, blackout drapes

Palace Suite Lake View

10.0 out of 10
Exceptional
(1 review)
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room

1 bedroom, minibar, in-room safe, blackout drapes

Palace Room

  • Sleeps 2

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite

  • Sleeps 2

View all photos for Palace Suite Downtown View

1 bedroom, minibar, in-room safe, blackout drapes

Palace Suite Downtown View

  • Sleeps 2

View all photos for Deluxe Fountain View Room

1 bedroom, minibar, in-room safe, blackout drapes

Deluxe Fountain View Room

  • Sleeps 2

View all photos for Palace Fountain View Room

1 bedroom, minibar, in-room safe, blackout drapes

Palace Fountain View Room

  • Sleeps 2

View all photos for Diplomatic Suite Lake View

1 bedroom, minibar, in-room safe, blackout drapes

Diplomatic Suite Lake View

  • Sleeps 2

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, blackout drapes

Deluxe Room

  • Sleeps 2

View all photos for Palace Suite

1 bedroom, minibar, in-room safe, blackout drapes

Palace Suite

  • Sleeps 2

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About the neighborhood

Dubai

Central Dubai getaway .You'll be steps from Dubai Fountain and within a 10-minute walk of Dubai Mall with a stay at this Downtown Dubai hotel. Burj Khalifa and Dubai International Convention and Exhibition Centre are also within 3 miles (5 km).

What's nearby

  • Dubai Mall - 6 min walk - 0.4 miles
  • Burj Khalifa - 6 min walk - 0.4 miles
  • Dubai Aquarium & Underwater Zoo - 14 min walk - 0.8 miles
  • Dubai Fountain - 3 min drive - 0.9 miles
  • Dubai International Convention and Exhibition Centre - 7 min drive - 4.0 miles

Getting around

  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai Intl. Airport (DXB) - 25 min drive

Restaurants

  • ‪Pickl. - ‬11 min walk
  • ‪Günaydın - ‬9 min walk
  • ‪Birds - ‬1 min walk
  • ‪Beirut Khanum - ‬3 min walk
  • ‪Zahr El-Laymoun - ‬9 min walk

About this property

Palace Downtown

5-star luxury hotel near Dubai Mall, connected to a shopping center
Palace Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 18299 square feet (1700 square meters) and includes conference space. A children's pool, a sauna, and spa services are also featured at the luxury Palace Downtown. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 242 guestrooms or units
  • Meeting rooms
  • 18299 sq ft of conference space
  • 1700 sq m of conference space
  • Built in 2007
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Palace Downtown offers 242 accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 350.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property Registration Number 588614

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

How close is Palace Downtown to the airport?

Palace Downtown is 9.5 mi (25-min drive) away from the Dubai Intl. Airport (DXB) airport, the closest popular airport to the property.

How much does it cost to stay at Palace Downtown?

As of Sep 25, 2025, prices found for a 1-night stay for 2 adults at Palace Downtown on Sep 29, 2025 start from $323.79, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Palace Downtown have an airport shuttle?

Palace Downtown offers an airport shuttle 24 hours a day, on request, for a charge of AED 400 per vehicle, one-way.

How close is Palace Downtown to the beach?

This hotel is 14.7 mi (27-min drive) from Marina Beach and 9 mi (20-min drive) from Kite Beach. Don't forget your sunscreen!

Does Palace Downtown offer free breakfast?

Free breakfast isn’t provided at Palace Downtown, but buffet breakfast is offered for a fee of AED 160 per person. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Palace Downtown?

No, there is no casino at this hotel.

What time is check-in at Palace Downtown?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Palace Downtown?

This hotel offers free self parking and valet parking.

Does Palace Downtown have a pool?

Palace Downtown features an outdoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does Palace Downtown have a restaurant?

Yes, there is a restaurant on site.

Does Palace Downtown have a spa?

This hotel has a spa, which features reflexology, body scrubs, and facials.

How close is Palace Downtown to downtown Dubai?

Palace Downtown is 5.5 mi away from Dubai.

Palace Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 804 out of 1011 reviews
Rating 8 - Good. 134 out of 1011 reviews
Rating 6 - Okay. 41 out of 1011 reviews
Rating 4 - Poor. 10 out of 1011 reviews
Rating 2 - Terrible. 22 out of 1011 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jan Albino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

8/10 Good

Cristy, PITTSBURGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing. It is beautiful and very well equipped for a comfortable stay. The pool is fantastic and very relaxing after the heat of Dubai. I highly recommend staying here. The staff are wonderful from check-in to departure. They were very attentive. The only challenge was on my first day, I had my do not disturb hanger on the door and I received a call from housekeeping which woke me up as I was trying to adjust to the time difference. When I ordered food later that day, housekeeping took that as a sign to also come in and suddenly I had five people in my room all at once when I didn’t want them there. I was also persistently asked for a review to the point that they even brought in a QR code for me to scan. It felt pushy and distasteful for this quality of hotel.
Stayed 3 nights in Jun 2025

10/10 Excellent

Marwa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and the staff were very accomodating. The cleaners were also very good they made sure everything was always done and organised. We loved this hotel we will definitely love to stay again. Breakfast is the best ive ever had
Stayed 4 nights in Jun 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, right near the Dubai mall and close to many great places to visit! Gorgeous pool and hotel.
Stayed 2 nights in Jun 2025

2/10 Terrible

Akshay

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful
Stayed 2 nights in Jun 2025

10/10 Excellent

Deepak

Stayed 4 nights in May 2025

10/10 Excellent

Moutaz, Mississauga

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
was noisy of the work is going on at Dubai fountain
Stayed 1 night in May 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A very beautiful property facing the Burj Khalifa. The mall was within walking distance even in the heat. The fountains out back were under construction which we did not know prior to making reservations but the hotel upgraded us to an incredible suite to make our stay special and memorable. The staff was super kind and helpful for everything from sending out our laundry to coordinating taxis to our destinations.
Stayed 4 nights in Apr 2025

10/10 Excellent

DANIEL, Nashua

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Expensive for dinner but otherwise wonderful.
Stayed 1 night in May 2025

10/10 Excellent

Renata

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palace Downtown Dubai

Best hotel ever. Everything was perfect!! Staff are so helpful and nothing is too much trouble. The location is fantastic. 2 minute walk to the Dubai Mall which was extremely convenient. Would highly recommend this hotel
Stayed 4 nights in May 2025

6/10 Okay

Lily

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel was beautiful and the amenities were great. However, when I checked into my room, the bathroom floor was wet and there was hair in the bathtub and on the sink. The shower was also wet, and several amenities—such as soap, a toothbrush, and cotton pads—were missing. I brought this to the attention of the manager, Wassim, and it was resolved within a few hours. Still, the bathroom was not clean upon my arrival, which was disappointing.
Stayed 2 nights in Apr 2025

2/10 Terrible

Erika

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I am pretty disappointed with this property. I spent a grip of money to stay at this 5 star resort and I left a Christian Dior shoe at the property in the room. I know exactly where I left it. I tried for 3 days for call the hotel, no answer. My sister even went down to the hotel as I was already out of the country and they were super unhelpful. It's literally an $800 shoe that no one could help me find. I know they found it. I won't be coming back because of the lack of respect for my time or money after I left the property.
Stayed 4 nights in May 2025

10/10 Excellent

Sadia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and ambience of the hotel with an old world charm whilst keeping a very modern approach to service is a great example of exceptional hospitality.
Stayed 1 night in Jan 2025

10/10 Excellent

Bibi

Liked: Property conditions & facilities
Stayed 8 nights in Apr 2025

8/10 Good

FLORA

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Janna

Stayed 2 nights in Apr 2025

10/10 Excellent

alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Bassam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, walking distance everywhere, the dining restaurant and the outstanding service.
Stayed 3 nights in Apr 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. The staff were great, rooms were nice. Breakfast could have been better compared to other hotels we’ve tried in Dubai but otherwise fantastic.
Stayed 3 nights in Mar 2025

6/10 Okay

Curt

Stayed 1 night in Mar 2025

10/10 Excellent

Todd

Liked: Cleanliness
Stayed 2 nights in Mar 2025

6/10 Okay

KANWAL

Liked: Cleanliness
A lovely location but needs revamping and better staff management. After we mentioned the issues they were a bit attentive. But very sad that the suite had no welcoming feel to it. Only after we said it did a bowl of flowers and fruit appeared in the suite …which is meant to be one of the top su
Stayed 4 nights in Mar 2025

10/10 Excellent

Esam, Kassel

Stayed 4 nights in Mar 2025