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4.9 out of 5

"Very affordable nice atmosphere and convenient to most downtown attractions " More

By a verified traveler on Mon 21 Jan 2019

Hotel Description

Family-friendly 5-star hotel near Dubai Garden Glow

City center retreat

Your stay at this Trade Center hotel places you within 3 miles (5 km) of Dubai Garden Glow and Dubai Mall. Dubai Frame and Burj Khalifa are also within 3 miles (5 km).

Luxury amenities

A full-service spa, 7 restaurants, and an outdoor pool are all featured at this luxury hotel. Families will appreciate the children's pool, onsite laundry facilities, and supervised childcare. Enjoy the 24-hour health club and perks like free valet parking and free WiFi.

Soaking tubs, free WiFi

The 568 individually decorated guestrooms offer free WiFi and 24-hour room service. Flat-screen TVs come with cable channels, and other amenities include wired Internet and deep soaking bathtubs.

Deluxe Room, 1 King Bed, Smoking (Superior)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$68* Per night/room Sep 20 - Sep 21

Club Suite, Accessible, Non Smoking (Crowne with Club Lounge Access)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Club Room (Crowne Plaza)

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Family Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Suite

Bed Count 1 Twin Bed Maximum Occupancy 7 Max

Crowne Plaza Dubai, an IHG Hotel ratings based on 10 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Dubai, an IHG Hotel

Everyone (3)
5 out of 5
Very affordable nice atmosphere and convenient to most downtown attractions

Posted by on Jan 21, 2019

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Comment from Hotel Management

Jan 22, 2019 by Amer Kotb

Dear Sir, Thank you for choosing Crowne Plaza® Dubai and for sharing a review of your stay. We really Appreciate your feedback . We look forward to welcoming you back soon

4 out of 5
A hotel where clients are listened to and they do their best to make us happy. Room clean indeed.

Posted by on Jan 1, 2019

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Comment from Hotel Management

Jan 2, 2019 by Amer kotb

Dear Sir, Thank you for choosing Crowne Plaza® Dubai and for sharing a review of your stay. We really Appreciate your feedback . We look forward to welcoming you back soon.

5 out of 5

Misplaced reservation

Pros: Everything
Cons: Nothing
Although they could not find a record of my reservation, the staff were very accommodating and apologetic. To make my stay more comfortable they put me in an executive suite....above and beyond what was necessary. It's obvious these employees are "empowered" to provide outstanding customer service.

Posted by , from Doha, Qatar on Nov 16, 2015

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Comment from Hotel Management

Nov 23, 2015 by Georges Farhat

Dear John, Thank you for taking the time to write a review of your stay at Crowne Plaza Dubai. We are pleased that despite of some setback, our staff were able to make your stay an enjoyable one. Thank you for your recommendation and we hope to have you back in the near future. Sincerely, Georges Farhat General Manager, Crowne Plaza Dubai

5 out of 5

Nice and Quiet

Pros: Close restaurants, Quiet
Cons: No free Internet, no skype or yahoo! messenger
This was a nice quiet stay. Several Restaurants on property plus off property within walking distance. Great staff, very clean. Excellent room service. I did not explore all they had to offer and I spent 4 nights. Don't go during Ramadan if you can help it. There is no FREE internet in the room and it can get pricey. SKYPE, Yahoo! Messenger, and all such programs are blocked so have a cell phone. Do NOT attempt long distance calls as you get charged even when you do not connect...CALL the operator to connect you if you must make LD calls.

Posted by , from Lubbock, TX on Aug 17, 2012

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5 out of 5

Good Value 5 Star Hotel

Pros: Quiet
Cons: No free Internet
Hotel had very good resteraunts. Very freindly and helpful staff. Good location, close to malls and metro. For the price, this hotel is a bargain!

Posted by , from Saudi Arabia on Jul 3, 2012

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5 out of 5

Excellent Staff & Service

The hotel was just what we wanted for a weekend in Dubai, and because of the excellent service and attention we received from everyone, we will be back

Posted by on Dec 29, 2011

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5 out of 5

New Year in Dubai

Pros: Free breakfast, Free Internet, Quiet, club inside hotel
I had a wonderful exciting time in Dubai for the New Year. I stayed at the Crowne Plaza Hotel which lived up to it's 5 star rating. Thanks for the wonderful hospitality.

Posted by , from Kuwait on Feb 4, 2011

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5 out of 5

My Stay at the Crown Plaza

My stay at the Crown Plaza was outstanding. The only dissatisfying service I experienced is paying for a king size bed and receiving a single bed in my room. No accomodation offered or extra service. Overall experience of the hotel was great.

Posted by on Jan 9, 2011

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5 out of 5

Dubai Crowne

Excellent service, central location and good rates. Will stay there again on the next visit.

Posted by on Jun 17, 2007

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5 out of 5

Best Hotel Stay Ever!

Was a little wearing when I booked this but was pleasantly surprised. We booked a 2 bedrm apartment and it was massive! Two great bathrooms with a huge living room area and very nice kitchen area. Buffet breakfast was very good, staff just tripping over themselves to accomodate you in every way. Only one problem, had a couple of small mistakes on bill... was charged for food that I had paid cash for. Great room for kids or 2 couples travelling together. Mini mall in ground level of hotel.

Posted by on Mar 26, 2007

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About the Crowne Plaza Dubai, an IHG Hotel

Location Sheikh Zayed Road, Dubai,

Property Features

Crowne Plaza Dubai, an IHG Hotel offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 7 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 3961 square feet (368 square meters) and includes a conference center. A children's pool, a sauna, and spa services are also featured at the luxury Crowne Plaza Dubai, an IHG Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 568 guestrooms or units
  • 23 levels
  • 3 buildings
  • 7 dining venues
  • 3961 sq ft of conference space
  • 368 sq m of conference space
  • Built in 1994
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Metro station: Emirates Towers Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Crowne Plaza Dubai, an IHG Hotel offers 568 air-conditioned accommodations with minibars and safes. These individually decorated and furnished accommodations have separate sitting areas. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Bathtub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Al Dana - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

Al Fresco - This restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Sakura - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Chamas Churrascaria - This buffet restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Trader Vic's - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Spa Services

Crowne Fitness has 5 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Crowne Plaza Dubai, an IHG Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

All guests must show a valid passport. This is the only form of identification that is accepted at this property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • One child stays free
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 125 for adults and AED 63 for children (approximately)
  • Fee for in-room wired Internet: AED 80 per day (rates may vary)
  • Fee for wired Internet in public areas: AED 80 per day (rates may vary)
  • Airport shuttle fee: AED 200 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Dubai
  • Crowne Plaza Hotel Dubai
  • Dubai Crowne Plaza
  • Crowne Plaza Dubai Festival City Hotel Dubai
  • Crowne Plaza Dubai Hotel
  • Crowne Plaza Dubai
  • Crowne Plaza Dubai, An Ihg
  • Crowne Plaza Dubai, an IHG Hotel Hotel
  • Crowne Plaza Dubai, an IHG Hotel Dubai
  • Crowne Plaza Dubai, an IHG Hotel Hotel Dubai

You should know

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Crowne Plaza Dubai, an IHG Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.