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Atlantis The Palm

5-star property
Crescent Road, Dubai, 1-855-201-7819

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4.2 out of 5
Very good!
See all 6 Travelocity Reviews

"I did not like the wait time cor my room. The food was delicious. " More

By a verified traveler on Sat 10 Aug 2019

Points Of Interest

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Hotel Description

5-star beachfront hotel near Aquaventure

Beachside getaway

With a stay at this Palm Jumeirah hotel, you'll be within half a mile (1 km) of Aquaventure and 6 miles (10 km) of Dubai College. The Walk and Dubai Marina Mall are within 9 miles (15 km).

Luxury amenities

This luxury hotel features a private beach, free water park access, and a full-service spa. Relax with free beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a lazy river and a children's club, and families will appreciate the onsite laundry facilities.

Free WiFi, iPod docks

The 1539 soundproofed guestrooms offer free WiFi and iPod docks. LED TVs come with satellite channels, and other amenities include furnished balconies or patios and 24-hour room service.

Room, 1 King Bed (Ocean)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$158* Per night/room Jun 1 - Jun 2

Club Suite (Regal - Free EXPO 2020 Ticket)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Suite, Terrace (inclusive of Free EXPO 2020 Ticket)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds (Ocean - Free EXPO 2020 Ticket)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds (Palm - Free EXPO 2020 Ticket)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 2 Queen Beds (Imperial - Free EXPO 2020 Ticket)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Atlantis The Palm ratings based on 6 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Atlantis The Palm

Everyone (1) Family (2)
4 out of 5
I did not like the wait time cor my room. The food was delicious.

Posted by , from New York on Aug 10, 2019

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4 out of 5

Plan your departure accordngly

Pros: Architecture, design, location, facilities.
Cons: Existing policy for travelers with late flights out of Dubai and late checkout options. Once you check out, you become persona non grata.
Location: If you have kids, there are tons of things you can do, Legoland, Motion Gate, Bollywood, Aquaventure, indoor Skiing, Ferrari World, Yas Water park, ju
Overall, the Atlantis Palm was a beautiful hotel, with exceptionally helpful and friendly staff. Restaurants were amazing and the Aquaventure and Lost Lagoon experience were wonderful fun for the kids. BUT, be careful when scheduling your departure flight from Dubai to coincide with your checkout time from the hotel. Although our overall experience was exceptionally pleasant, once we checked out of our room, we were NOT offered any hospitality or allowed access to basic conveniences till our flight departed later in the evening. With two kids who wanted to spend the last day in the Aquaventure park, I assumed that Atlantis, like other hotels, will allow their guests access to facilities if their departure was scheduled for later in the day. Unfortunately, even after specifically asking for such amenities, we were denied access to showers before leaving for the airport. Needless to stay, the options we were left with were a nightmare and the last few hours at the Atlantis were a horrible experience for the family. Really ruined the whole trip for us.

Posted by , from New York on Feb 26, 2017

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5 out of 5

Dream Vacation at Atlantis The Palm in Dubai

Pros: Everything
Cons: None
Location: Dubai is amazing. Definately worth the Desert Safari & Dubai City Tour
Wow is the best way to phrase our experience at Atlantis The Palm. It truely was an amazing vacation. I highly recommend the upgrade to Imperial Club as the Breakfast was exceptional, mid-day snack and evening snack/drinks you can not beat. I also have to give a two thumbs up to the staff at the Sea Lion experience. Amazing people, facility. I HIGHLY recommend visiting them and the animals!!! We traveled with two children (7 & 9). Would definately return!

Posted by , from Shanghai on Oct 10, 2015

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5 out of 5

Amazing Views

Pros: Perfect location
Cons: Offer free breakfast even on economic stays
Location: Close to everything, economic taxi service
Excellent service, perfect location close to everything, beautiful aquariums, good transportation to local malls, outstanding restaurants

Posted by , from Los Angeles, California on Jul 6, 2015

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5 out of 5

This hotel's staff was excellent.

Pros: Free breakfast, Free Internet
All that I can say is from the moment you enter the Palm area, my mouth was opened in awe. The panaramic veiw of the area was great. The hotel was rated as a 6 star in my opinon. The atmosphere was great. The tourist activities ignitiated from the hotel helped traveling in Dubai very easy. Free transportation provided by the malls was nice. Excellent trip. We will attend again.

Posted by , from Saudi Arabia on Feb 8, 2011

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2 out of 5

don't go their

I just came back from a 4 nights stay and it was nothing short from a disaster. The service is bad, the restaurants are all full, the room service does not exist. For the money they are asking for, it is just not worth it, you could get much much better in dubai for the same amount of money.

Posted by on Oct 17, 2008

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About the Atlantis The Palm

Location Crescent Road, Dubai,

Property Features

Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Atlantis The Palm you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 20 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a complimentary water park, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. This 5-star Dubai hotel is smoke free.

  • 1539 guestrooms or units
  • 22 levels
  • 2 buildings
  • 20 dining venues
  • 3 bars or lounges
  • Built in 2008
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • On private beach
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 3
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (37.5 km / 23.3 mi)
  • Property shuttles: Free shopping center shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Atlantis The Palm offers 1539 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Beds feature premium bedding. 60-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Atlantis The Palm has 20 restaurants on site.

24-hour room service is available.

Nearby Activities

3 outdoor tennis courts and a complimentary water park with a lazy river and waterslides are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ziplining on site
  • Playground on site
  • Racquetball/squash on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Helicopter/airplane tours on site
  • Scuba diving on site
  • Tennis lessons on site
  • Golf lessons available nearby
  • Kayaking on site
  • Skydiving nearby

Spa Services

Shuiqi has 27 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 27
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

All guests must show a valid passport or Emirates ID (for UAE residents) at check-in. These are the only forms of identification accepted at this property.

Guests booked in an Imperial Club room must contact this property at least 48 hours in advance to schedule airport transportation.

Guests booked in a UAE Resident, UAE ID Mandatory Rooms must present Emirates ID (for UAE residents) at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Guests should notify the property in advance of their flight details.

For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 13 years old or younger stays free when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 3300.00
  • New Year's Eve (31 December) Gala Dinner per child: AED 2250.00 (from 12 to 18 years old)
  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 170 per person (approximately)
  • Airport shuttle fee: AED 485 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atlantis
  • Atlantis Hotel
  • Atlantis Hotel Palm
  • Atlantis Palm
  • Palm Atlantis
  • Atlantis The Palm Dubai
  • Atlantis The Palm Hotel Dubai
  • Atlantis Palm Hotel Dubai
  • Atlantis Palm Hotel
  • Atlantis Palm Dubai
  • Atlantis The Palm Hotel
  • Atlantis The Palm Dubai
  • Atlantis The Palm Hotel Dubai

You should know

  • Atlantis The Palm offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 13 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.