Atlantis, The Palm

5.0 star property
5-star beachfront hotel near Aquaventure

Choose dates to view prices

Photo gallery for Atlantis, The Palm

Front of property - evening/night
Restaurant
Aerial view
Sauna, hot tub, body treatments, hydrotherapy, aromatherapy, body wraps
2 outdoor pools, free cabanas, sun loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa

Explore the area

View in a map
Crescent Road, The Palm, Dubai
  • Aquaventure
    ‪6 min walk‬
  • Nakheel Mall
    ‪6 min drive‬
  • Marina Beach
    ‪14 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪35 min drive‬

Room options

Imperial Club Queen Room - Ocean View

9.2 out of 10
Wonderful
(5 reviews)
  • 484 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Imperial Club Queen Room - Palm View

  • 484 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

Imperial Club King Room - Ocean View

9.4 out of 10
Exceptional
(6 reviews)
  • 484 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed (Imperial | NYE | Palm View)

  • 484 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Ocean View (Imperial | NYE)

  • 484 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Queen Beds (Imperial | NYE | Palm View)

  • 484 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

Family Room, 2 Bedrooms (Mandatory Gala Dinner)

8.0 out of 10
Very good
(1 review)
  • 969 sq ft
  • Partial sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

2 Bedroom Family Room

8.4 out of 10
Very good
(17 reviews)
  • 969 sq ft
  • Partial sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Club Room, 2 Queen Beds, Ocean View (Imperial | NYE)

  • 484 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Imperial Club King Room - Palm View

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

2 Bedroom Family Club Room

8.0 out of 10
Very good
(5 reviews)
  • 969 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Family Room, 2 Bedrooms (Club - Mandatory Gala Dinner)

  • 969 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Palm Queen Room

9.4 out of 10
Exceptional
(21 reviews)
  • 484 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Ocean Queen Room

9.0 out of 10
Wonderful
(72 reviews)
  • 484 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite

  • 2368 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

Underwater Suite

10.0 out of 10
Exceptional
(1 review)
  • 1776 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

Suite (Neptune Underwater)

  • 1776 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Palm King Room

9.6 out of 10
Exceptional
(48 reviews)
  • 484 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Ocean King Room

9.4 out of 10
Exceptional
(93 reviews)
  • 484 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Grand Atlantis Suite

  • 4618 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 2 King Beds

Suite (Skyline - includes Club access)

9.0 out of 10
Wonderful
(2 reviews)
  • 1087 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms (Terrace - includes Club access)

  • 1518 sq ft
  • 2 bedrooms
  • Partial sea view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Suite, 2 Bedrooms (Regal - includes Club access)

  • 2271 sq ft
  • 2 bedrooms
  • Partial sea view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Suite, 2 Bedrooms (Skyline - includes Club access)

  • 1593 sq ft
  • 2 bedrooms
  • Partial sea view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Suite, Terrace (Mandatory Gala Dinner)

  • 1012 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed

Suite (Regal Mandatory Gala Dinner)

  • 1765 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Queen Beds (Palm Mandatory Gala Dinner)

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds (Ocean Mandatory Gala Dinner)

  • 484 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds (Imperial Mandatory Gala Dinner)

  • 484 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed (Palm Mandatory Gala Dinner)

  • 484 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed (Ocean Mandatory Gala Dinner)

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed (Imperial Mandatory Gala Dinner)

  • 484 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Skyline Suite (Mandatory Gala Dinner)

  • 1087 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Terrace (Mandatory Gala Dinner)

  • 1593 sq ft
  • 2 bedrooms
  • Beach view
  • Sleeps 6
  • 2 King Beds

Suite, 2 Bedrooms (Regal Mandatory Gala Dinner)

  • 2271 sq ft
  • 2 bedrooms
  • Beach view
  • Sleeps 6
  • 2 King Beds

Skyline Suite, 2 Bedrooms (Mandatory Gala Dinner)

  • 1593 sq ft
  • 2 bedrooms
  • Beach view
  • Sleeps 6
  • 2 King Beds

Suite (Terrace - includes Club access)

8.8 out of 10
Excellent
(6 reviews)
  • 1012 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed

Suite (Regal - includes Club access)

  • 1765 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Dubai

Beachside getaway.With a stay at this Palm Jumeirah hotel, you'll be within half a mile (1 km) of Aquaventure and 6 miles (10 km) of Nakheel Mall. The Pointe and The View at The Palm are also within 6 miles (10 km).

What's nearby

  • Aquaventure - 6 min walk - 0.4 miles
  • The Pointe - 4 min drive - 1.3 miles
  • Nakheel Mall - 6 min drive - 2.4 miles
  • The View at The Palm - 7 min drive - 2.6 miles
  • Marina Beach - 14 min drive - 6.5 miles

Getting around

  • Atlantis Aquaventure Waterpark Station - 5 min walk
  • Dubai Intl. Airport (DXB) - 39 min drive

Restaurants

  • ‪Plato's - ‬10 min walk
  • ‪Imperial Club - ‬1 min walk
  • ‪Booba - Taste Tells - ‬4 min walk
  • ‪Wavehouse - ‬13 min walk
  • ‪WHITE Beach Dubai - ‬7 min walk

About this property

Atlantis, The Palm

5-star beachfront hotel near Aquaventure
Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Atlantis, The Palm you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 20 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a complimentary water park, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1539 guestrooms or units
  • 22 levels
  • 2 buildings
  • 20 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Built in 2008
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Atlantis, The Palm offers 1539 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Beds feature premium bedding. 60-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Shuiqi has 27 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: AED 170 per person
  • 20 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Ecotours
  • Free water park
  • Full-service spa
  • Health club
  • Helicopter/airplane tours
  • Kayaking
  • Lazy river
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • Waterslide
  • Ziplining

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Braille/raised signage
  • Elevator (32 inch wide door)
  • High-pile carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 60-inch LED TV with premium satellite channels
  • iPod dock
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests should notify the property in advance of their flight details.
Aquaventure water park may not be open daily. Guests should contact the property directly for hours of operation.
All guests must show a valid passport or Emirates ID (for UAE residents) at check-in. These are the only forms of identification accepted at this property.
Guests booked in an Imperial Club room must contact this property at least 48 hours in advance to schedule airport transportation.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 13 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 797.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (December 31) Gala Dinner per adult: AED 1350
  • New Year's Eve (December 31) Gala Dinner per child: AED 625 (from 4 to 13 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 170 per person
  • Airport shuttle fee: AED 900 per vehicle (roundtrip, maximum occupancy 4)
  • Rollaway bed fee: AED 797.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 1037602

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 13 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Atlantis
Atlantis Hotel
Atlantis Hotel Palm
Atlantis Palm
Palm Atlantis
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Atlantis Palm Hotel Dubai
Atlantis Palm Hotel
Atlantis Palm Dubai
Atlantis The Palm
Atlantis, The Palm Hotel
Atlantis, The Palm Dubai
Atlantis, The Palm Hotel Dubai

Frequently asked questions

How close is Atlantis, The Palm to the airport?

Atlantis, The Palm is 22.9 mi (39-min drive) away from the Dubai Intl. Airport (DXB) airport, the closest popular airport to the property.

How much does it cost to stay at Atlantis, The Palm?

As of Sep 25, 2025, prices found for a 1-night stay for 2 adults at Atlantis, The Palm on Sep 26, 2025 start from $572.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Atlantis, The Palm have an airport shuttle?

Atlantis, The Palm offers an airport shuttle 24 hours a day, on request, for a charge of AED 900 per vehicle, roundtrip.

How close is Atlantis, The Palm to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does Atlantis, The Palm offer free breakfast?

Free breakfast isn’t provided at Atlantis, The Palm, but buffet breakfast is offered for a fee of AED 170 per person. It's available every day from 7 AM to 10 AM.

Is there a casino at Atlantis, The Palm?

No, there is no casino at this hotel.

What time is check-in at Atlantis, The Palm?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Atlantis, The Palm?

This hotel offers free self parking and valet parking.

Does Atlantis, The Palm have a pool?

Atlantis, The Palm features 2 outdoor pools and a children's pool.

Does Atlantis, The Palm have a restaurant?

Yes, there are 20 restaurants on site.

Does Atlantis, The Palm have a spa?

Pamper yourself with a day at Shuiqi, where you can enjoy facials, body treatments, and body wraps.

How close is Atlantis, The Palm to downtown Dubai?

Atlantis, The Palm is 15 mi away from Dubai.

Atlantis, The Palm Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1312 out of 1579 reviews
Rating 8 - Good. 145 out of 1579 reviews
Rating 6 - Okay. 49 out of 1579 reviews
Rating 4 - Poor. 24 out of 1579 reviews
Rating 2 - Terrible. 49 out of 1579 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pedro Camilo, EL PASO

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Gorgeous hotel. Upon arrival we were upgraded to a suite with daily breakfast as well as afternoon snacks and access to happy hour (alcohol unlimited for 2 hrs) for a very fair price. Staff is absolutely amazing— have travelled all over the world and have never ever been treated like this… they truly treat you like royalty. The waterpark and aquarium are included for free daily. No need to spend on costly all inclusive costs— we ordered dinner nightly via the careem or talabat app (like uber eats) for a very reasonable price. Taxis are readily available and very honest— price is what the meter says. Cannot wait to go back.
Stayed 7 nights in Jun 2025

10/10 Excellent

Amber

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 6 nights in Jun 2025

10/10 Excellent

Ana, Houston

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our second stay at the Atlantis and it was again absolutely fabulous. I can really recommend to book the full board package as you have a lot of nice restaurant options and extras. My kids (6 and 7 years) loved the waterpark. We had a fantastic time.
Stayed 8 nights in Jun 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Alfredo

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property! Very luxuriuos
Stayed 6 nights in Jun 2025

10/10 Excellent

norma

Stayed 1 night in Jun 2025

10/10 Excellent

Nasser

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Alison

Liked: Cleanliness, amenities, property conditions & facilities
Very nice team player
Stayed 4 nights in Jun 2025

10/10 Excellent

Lianet

Stayed 2 nights in Jun 2025

6/10 Okay

Nirav

Liked: Cleanliness, staff & service, property conditions & facilities
I have stay only one day but in bathroom there was shop/gel for bathing was empty and shampoo also
Stayed 1 night in Jun 2025

10/10 Excellent

Suganya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, we enjoyed the water park and breakfast buffet very much.
Stayed 2 nights in May 2025

10/10 Excellent

Tometta

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has exceptionally good customer service, every single member of staff went above and beyond to meet your wants. Lots to do within the grounds like many restaurants shops activities . I particularly liked the safe beach and calm swimming water. There were minor stuff like cleaner over tidying if that is possible but with good intent I suppose. Can’t wait to visit again
View from balcony
Stayed 7 nights in Jun 2025

10/10 Excellent

Shameena

Stayed 3 nights in Jun 2025

2/10 Terrible

Chuanjun

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room but the date is wrong, only after 2 minutes I find the date is not right; I want to change a right date but they can not change, I only need 1 night but I must booking 2 night, my home is neaby the hotel, I booked the room only for kids play water , I cost many extra money this time, I can’t understand why they can’t change date
Stayed 1 night in Jun 2025

6/10 Okay

Loay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Only Safety issue with AQUA Park

Hotel is very good , a lot of activities to do Kids friendly , Staff hospitality is perfect. unfortunately , I gave three stars only because they are missing very important factor which is SAFETY , specifically in their Water Park in WAVE HOUSE all the team there are lacking of SAFETY awareness including the manager there. to be honest I had an accident on 8th June morning time , but on 7th June the team were professional. My daughter got hurt on 8th June and was bleeding from his mouth , staff didn't guide her at this day at all and even didn't check how worst is her injury!! And when I complained to their manager, at least to go there and investigate my complaint and make sure no one should got hurt again , simply he was defending them and informing that injury could happen any time any place regardless staff unawareness / not implemented of safety regulation.
Stayed 2 nights in Jun 2025

10/10 Excellent

Yogendra

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place they just need to check in procedure quickly everything else wonderful
Stayed 2 nights in Jun 2025

10/10 Excellent

VICTORIA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time! Atlantis never fails!! Always great.
Stayed 3 nights in Jun 2025

2/10 Terrible

alexsander

Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed for five nights in a luxury suite. The room was terrible — damp and musty. When we checked in, the bed was dirty. The service was awful; we had to ask for everything multiple times. The waiters were unmotivated and indifferent. We are very disappointed with our trip. We paid a lot of money but received the lowest level of service. I strongly recommend that you check carefully before going to this resort.
Stayed 4 nights in May 2025

10/10 Excellent

Athos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Koasar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's big, yet clean and very well managed.
Stayed 5 nights in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Hercheallee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Yasmerea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property exceeded my expectations.There was so much to do and take in. Staff was kind and attentive. It was family friendly but luxurious. I highly recommend staying here if you can. I would love to go back of they give me a room 😩🙏
Stayed 6 nights in Jun 2025

10/10 Excellent

JOEL

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable service. Convenient to aquaventure, free access daily with early admission. The kids had an awesome time. Rooms were comfortable and spacious.
Stayed 4 nights in Jun 2025