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Jumeirah Burj Al Arab Dubai

5.0 star property
5-star beachfront hotel near Wild Wadi Water Park

Choose dates to view prices

Photo gallery for Jumeirah Burj Al Arab Dubai

2 indoor pools, 2 outdoor pools, cabanas (surcharge), pool umbrellas
Duplex Diplomatic Three Bedroom Suite, Butler, Hermès Amenities, Spa & Beach Club Access (670sqm) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
42-inch plasma TV with cable channels, TV, video-game console
Duplex Club Suite, Butler, Hermès Amenities, Spa & Beach Club Access (330sqm) | Living area | 42-inch plasma TV with cable channels, TV, video-game console
Duplex Panoramic Suite, Butler, Hermès Amenities, Spa & Beach Club Access (225sqm) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Pool
  • On private beach
  • Bar
  • Spa

Explore the area

Map
Jumeirah Beach Road, Dubai
  • Wild Wadi Water Park
    ‪6 min walk‬
  • Souk Madinat Jumeirah
    ‪13 min walk‬
  • Mall of the Emirates
    ‪5 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪22 min drive‬

Room options

View all photos for Duplex Club Suite, Butler, Hermès Amenities, Spa & Beach Club Access (330sqm)

Duplex Club Suite, Butler, Hermès Amenities, Spa & Beach Club Access (330sqm) | Living area | 42-inch plasma TV with cable channels, TV, video-game console

Duplex Club Suite, Butler, Hermès Amenities, Spa & Beach Club Access (330sqm)

  • 3552 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Duplex One Bedroom Family Suite, Butler, Hermès Amenities, Teenagers Up To 16 Stay Free (170 sqm)

Duplex One Bedroom Family Suite, Butler, Hermès Amenities, Teenagers Up To 16 Stay Free (170 sqm) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Duplex One Bedroom Family Suite, Butler, Hermès Amenities, Teenagers Up To 16 Stay Free (170 sqm)

  • 1830 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Duplex Sky One Bedroom Suite, High Floor, Butler, Hermès Amenities, Spa & Beach Club Access (170sqm)

View from room

Duplex Sky One Bedroom Suite, High Floor, Butler, Hermès Amenities, Spa & Beach Club Access (170sqm)

  • 1830 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Duplex One Bedroom Suite, Butler, Hermès Amenities, Spa & Beach Club Access (170sqm)

Duplex One Bedroom Suite, Butler, Hermès Amenities, Spa & Beach Club Access (170sqm) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Duplex One Bedroom Suite, Butler, Hermès Amenities, Spa & Beach Club Access (170sqm)

  • 1830 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Duplex Sky Two Bedroom Suite, High Floor, Butler, Hermès Amenities, Spa & Beach Club Access (335sqm)

Duplex Sky Two Bedroom Suite, High Floor, Butler, Hermès Amenities, Spa & Beach Club Access (335sqm) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Duplex Sky Two Bedroom Suite, High Floor, Butler, Hermès Amenities, Spa & Beach Club Access (335sqm)

  • 3606 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 1 Twin Bed

View all photos for Duplex Panoramic Suite, Butler, Hermès Amenities, Spa & Beach Club Access (225sqm)

Duplex Panoramic Suite, Butler, Hermès Amenities, Spa & Beach Club Access (225sqm) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Duplex Panoramic Suite, Butler, Hermès Amenities, Spa & Beach Club Access (225sqm)

  • 2422 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Duplex Presidential Two Bedroom Suite - Sea View with Butler Service (Duplex Suite - 7180 ft²)

Duplex Presidential Two Bedroom Suite - Sea View with Butler Service (Duplex Suite - 7180 ft²) | Living area | 42-inch plasma TV with cable channels, TV, video-game console

Duplex Presidential Two Bedroom Suite - Sea View with Butler Service (Duplex Suite - 7180 ft²)

  • 7180 sq ft
  • Sea view
  • Sleeps 6
  • 2 King Beds

View all photos for Duplex Two Bedroom Suite, Butler, Hermès Amenities, Spa & Beach Club Access (335sqm)

42-inch plasma TV with cable channels, TV, video-game console

Duplex Two Bedroom Suite, Butler, Hermès Amenities, Spa & Beach Club Access (335sqm)

  • 3606 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 1 Twin Bed

View all photos for Duplex Diplomatic Three Bedroom Suite, Butler, Hermès Amenities, Spa & Beach Club Access (670sqm)

Duplex Diplomatic Three Bedroom Suite, Butler, Hermès Amenities, Spa & Beach Club Access (670sqm) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Duplex Diplomatic Three Bedroom Suite, Butler, Hermès Amenities, Spa & Beach Club Access (670sqm)

  • 7212 sq ft
  • Sea view
  • Sleeps 8
  • 2 King Beds and 1 Twin Bed

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Beach/ocean view

Jumeirah Beach Hotel Dubai

Umm Suqeim
  • Pool
  • Spa
  • Kids pool
  • Waterslide
4.5 out of 5, Wonderful, 1,005 reviews
The price is $239
$210 nightly
$239 total
Total includes taxes and fees
Jun 22 - Jun 23
Jumeirah Beach Hotel Dubai

About the neighborhood

Dubai

Beachside getaway.With a stay at this Umm Suqeim hotel, you'll be within half a mile (1 km) of Wild Wadi Water Park and 2 miles (3 km) of Souk Madinat Jumeirah. Mall of the Emirates is within 3 miles (5 km) and Dubai Mall is within 12 miles (20 km).

What's nearby

  • Wild Wadi Water Park - 6 min walk - 0.4 miles
  • Souk Madinat Jumeirah - 13 min walk - 0.7 miles
  • Mall of the Emirates - 5 min drive - 3.0 miles
  • Ski Dubai - 5 min drive - 3.0 miles
  • Dubai Mall - 14 min drive - 9.4 miles

Getting around

  • Mall of the Emirates Station - 5 min drive
  • Dubai Intl. Airport (DXB) - 33 min drive

Restaurants

  • ‪Jumeirah Al Naseem - ‬12 min walk
  • ‪VERDE Beach Dubai - ‬9 min walk
  • ‪Summersalt Beach Club - ‬11 min walk
  • ‪Al Mandhar Lounge - ‬12 min walk
  • ‪Floor 24 - ‬13 min walk

About this property

Jumeirah Burj Al Arab Dubai

5-star beachfront hotel near Wild Wadi Water Park
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and cabanas (surcharge). Enjoy your summer holiday at Jumeirah Burj Al Arab Dubai with a pampering treatment at the full-service spa and refreshing swim in one of the 2 indoor and 2 outdoor swimming pools.

There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary water park, a children's pool, and a health club. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 198 guestrooms or units
  • 27 levels
  • 8 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 6458 sq ft of conference space
  • 600 sq m of conference space
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Jumeirah Burj Al Arab Dubai offers 198 accommodations with computers and DVD players. These individually decorated and furnished accommodations have separate dining areas. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch plasma televisions come with premium cable channels and video-game consoles. Guests can make use of the in-room refrigerators, microwaves, and espresso makers. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms feature minibars (stocked with some free items) and minibars. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 14 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Jumeirah Burj Al Arab Dubai is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay and the 2021 Travel + Leisure 500.

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Italian, Russian, Spanish

Similar properties

Front of property - evening/night

Atlantis, The Palm

  • On private beach
  • Pool
  • Spa
  • Kids pool
4.7 out of 5, Exceptional, 1,428 reviews
$364 nightly
The price is $411
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Total includes taxes and fees
Atlantis, The Palm

Property amenities

Family friendly

  • 2 indoor pools
  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: AED 515 for adults and AED 257.50 for children
  • 2 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 indoor pools
  • 2 outdoor pools
  • 6 hot tubs
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free water park
  • Full-service spa
  • Health club
  • Indoor pool (guest access)
  • Library
  • Outdoor pool (guest access)
  • Sauna
  • Shopping
  • Steam room
  • Stereo
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch plasma TV with premium cable channels
  • Computer
  • DVD player
  • Video game console

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests must present valid passport or government issued photo identification at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 1500.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 515 for adults and AED 257.5 for children
  • Airport shuttle fee: AED 450 per vehicle (roundtrip)
  • Airport shuttle fee per child: AED 1.00 (one way), (up to 11 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 1500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, Barclaycard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arab Al Burj
Burj
Burj Al Arab
Burj Arab Al
Burj Hotel
Burj Hotel Arab Al
Burj Al Arab Hotel Dubai
Burj Al Arab Hotel
Burj Al Arab Dubai
Seven Star Hotel Dubai
Dubai Burj Al Arab
Al Arab Burj Hotel
Burj Al Arab Price
Burj Al Arab Rates
6 Star Hotel Dubai
Burj Al Arab Jumeirah Hotel Dubai
Burj Al Arab Jumeirah Hotel
Burj Al Arab Jumeirah Dubai
Burj Al Arab Jumeirah
Jumeirah Burj Al Arab Dubai Hotel
Jumeirah Burj Al Arab Dubai Dubai
Jumeirah Burj Al Arab Dubai Hotel Dubai

Frequently asked questions

How close is Jumeirah Burj Al Arab Dubai to the airport?

Jumeirah Burj Al Arab Dubai is 16.8 mi (33-min drive) away from the Dubai Intl. Airport (DXB) airport, the closest popular airport to the property.

How much does it cost to stay at Jumeirah Burj Al Arab Dubai?

As of May 28, 2025, prices found for a 1-night stay for 2 adults at Jumeirah Burj Al Arab Dubai on Jun 8, 2025 start from $1,078.14, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Jumeirah Burj Al Arab Dubai have an airport shuttle?

Jumeirah Burj Al Arab Dubai offers an airport shuttle 24 hours a day, on request, for a charge of AED 450 per vehicle, roundtrip.

How close is Jumeirah Burj Al Arab Dubai to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does Jumeirah Burj Al Arab Dubai offer free breakfast?

Free breakfast isn’t provided at Jumeirah Burj Al Arab Dubai, but buffet breakfast is offered for a fee of AED 515 for adults and AED 257.5 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Jumeirah Burj Al Arab Dubai?

No, there is no casino at this hotel.

What time is check-in at Jumeirah Burj Al Arab Dubai?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Jumeirah Burj Al Arab Dubai?

This hotel offers free valet parking.

Does Jumeirah Burj Al Arab Dubai have a pool?

Jumeirah Burj Al Arab Dubai features 2 indoor pools, 2 outdoor pools, and a children's pool.

Does Jumeirah Burj Al Arab Dubai have a restaurant?

There are 8 onsite restaurants, offering options like international cuisine, ocean views, and a poolside location.

Does Jumeirah Burj Al Arab Dubai have a spa?

This hotel has a spa, which features mani/pedis, Swedish massages, and body scrubs.

How close is Jumeirah Burj Al Arab Dubai to downtown Dubai?

Jumeirah Burj Al Arab Dubai is 11.5 mi away from Dubai.

Jumeirah Burj Al Arab Dubai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 826 out of 978 reviews
Rating 8 - Good. 85 out of 978 reviews
Rating 6 - Okay. 34 out of 978 reviews
Rating 4 - Poor. 16 out of 978 reviews
Rating 2 - Terrible. 17 out of 978 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hualong, brooklyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice experience.
Stayed 1 night in Nov 2024

10/10 Excellent

Ana Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's an amazing place
Stayed 3 nights in Feb 2025

10/10 Excellent

Dong Woo

Stayed 2 nights in Jan 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Anastasia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Gerald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic. Dreaming of coming back.
Stayed 2 nights in Jan 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

David, miami

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitly best service in the world , everything is on point.

10/10 Excellent

David, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Hong

Stayed 1 night in Jan 2025

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and even better with the swimming pool and facilities at the rear of the hotel compared to last time.
Stayed 3 nights in Jan 2025

10/10 Excellent

Darryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2025

10/10 Excellent

ALEKSANDR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

ILDEFONSO

Liked: Cleanliness, property conditions & facilities, room comfort
It was amazing experience. Enjoyed every moment.
Stayed 2 nights in Jan 2025

10/10 Excellent

paul

Traveled with family
Stayed 2 nights in Dec 2024

10/10 Excellent

A bashir, Newmarket

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most amazing hotel ever.
Stayed 1 night in Sep 2024

10/10 Excellent

MICHAEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay here!
Stayed 2 nights in Dec 2024

8/10 Good

goolnarr

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Melanie

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

qiong

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all the way in all aspects.
Stayed 1 night in Dec 2024

10/10 Excellent

Eduardo, Naples

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Burj Al Arab is really the best worldwide hotel. This is why many people call this hotel 7 stars. Despite the high price, it is worthy all. Rooms are amazing, unforgettable, super comfortable, huge size, and with great views around. Restaurants are at top world quality. Breakfast buffet by the sea was the best we have been, with a high personalized attention, with almost all “a la carte”. You really feel like a”king” in this hotel. We will recommend it to friends, family members, and everybody else. No one could be better! We want to highlight the attention we received from Ulises at front desk since the beginning to the end of the stay. He was all the time pending on our needs and wishes. Everything with him ran smoothly and fast. Thanks a lot Ulises, we won’t forget you. Our butler, Mr. Abhinav, did an excellent job since our arrival at floor 20th. He was pending on all for us. Bottom line, we don’t think that there is another hotel better than Burj Al Arab worldwide. Thanks.
Stayed 1 night in Dec 2024

8/10 Good

Simon Zhiping

Liked: Cleanliness, staff & service, property conditions & facilities
I just need to complain about the front gate security, no help ! I was there with a tour bus send us there at the date of check in hotel, after loaded my luggages and standing outside hotel for almost 40mins under the sun and ask for security to help to call to get in with luggage’s but nobody care!
Stayed 4 nights in Nov 2024

4/10 Poor

Jun Qi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I paid for a panoramic suite and they gave me an “upgrade” to a 2 bedroom suite which is definitely not what I wanted! I only have 2 people so it’s totally unnecessary to give me 2 bedrooms. I wanted the floor to ceiling view which is why I booked the panoramic suite. We checked in at around 1:30pm and clearly declined the “upgrade”, yet they failed to give us the original panoramic suite we booked. They have other people checking in after us and still got the panoramic room. The staff did not check with those people to see if they wanted upgrade instead. I know because my friend checked in 1 hour after me and still got the panoramic suite and the staff didn’t ask them to give them the upgrade (not that they wanted it), but my point was the staff did not try to fix the problem! They just forced us to accept a room we didn’t want and just comp our meals. But I’m not here for free meals! I feel like the staff did nothing trying to give us our original room back! Plus for a hotel with such high prestige, it should not overbook the room! Initially they said our room had “issues”, then later slipped and said they tried to get our room back but couldn’t! So obviously they gave my room to someone else! We wasted several hours trying to resolve this thus couldn’t enjoy the hotel as much as we had hoped. I am very disappointed with the staff and management!
Stayed 1 night in Nov 2024