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Best Western Palace Hotel & Casino

4.0 star property
4-star beachfront hotel with 2 restaurants

Choose dates to view prices

Photo gallery for Best Western Palace Hotel & Casino

A bar area with a green counter, bar stools, and a ceiling adorned with pink flowers.
Spa
Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi
Fitness facility
2 restaurants; breakfast, lunch, and dinner served

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Free WiFi
  • Gym

Explore the area

View in a map
Central Promenade, Douglas, England, IM2 4NA
  • Place, Douglas Beach
    ‪1 min walk‬
  • Place, Palace Casino
    ‪1 min walk‬
  • Place, Douglas Bay Horse Tramway
    ‪10 min walk‬
  • Airport, Isle of Man (IOM)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, two bedside tables, a window with curtains, and a view of trees.

Standard Room, 1 Double Bed, Non Smoking

7.4 out of 10
Good
(17 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a desk with a computer and phone, a chair, and large windows offering a view of trees and buildings.

Standard Room, 2 Twin Beds, Non Smoking

7.4 out of 10
Good
(11 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

7.4 out of 10
Good
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Sea View

Standard Room, 2 Twin Beds, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking, Sea View

8.0 out of 10
Very good
(9 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, Sea View

7.8 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside tables, a window with curtains, and a view of trees.

Deluxe Suite, 1 King Bed, Non Smoking

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Douglas

Beachfront retreat .You'll be steps from Palace Casino and a 5-minute walk from Douglas Beach. Douglas Bay Horse Tramway and Gaiety Theatre are also within half a mile (1 km).

What's nearby

  • Douglas Beach - 1 min walk - 0.0 miles
  • Palace Casino - 1 min walk - 0.1 miles
  • Douglas Bay Horse Tramway - 10 min walk - 0.6 miles
  • Gaiety Theatre - 13 min walk - 0.7 miles
  • Manx Museum - 19 min walk - 1.0 mile

Getting around

  • Douglas Ferry Station - 9 min drive
  • Snaefell Mountain Railway Bungalow Station - 13 min drive
  • Isle of Man (IOM) - 23 min drive

Restaurants

  • ‪Frank Matcham’s - ‬11 min walk
  • ‪Jaks Bar & Steakhouse - ‬15 min walk
  • ‪Sir Norman's (Encore) - ‬12 min walk
  • ‪Paparazzi - ‬16 min walk
  • ‪Henderson & Glass - ‬15 min walk

About this property

Best Western Palace Hotel & Casino

4-star beachfront hotel with 2 restaurants
Best Western Palace Hotel & Casino offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. A casino, a hot tub, and a sauna are also featured at the business-friendly Best Western Palace Hotel & Casino. Parking is available for a fee.

  • 1 building
  • 133 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 1965
  • Casino
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Bar or lounge
Best Western Palace Hotel & Casino offers 133 accommodations with safes and coffee/tea makers. LED televisions come with digital channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LED TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 12.95 per person
  • Self parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

BEST WESTERN Palace Casino
BEST WESTERN Palace Casino Douglas
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BEST WESTERN Palace Hotel Casino
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
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Best Western Palace Hotel & Casino Hotel
Best Western Palace Hotel & Casino Douglas
Best Western Palace Hotel & Casino Hotel Douglas

Frequently asked questions

How close is Best Western Palace Hotel & Casino to the airport?

Best Western Palace Hotel & Casino is 9.6 mi (23-min drive) away from the Isle of Man (IOM) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Palace Hotel & Casino?

As of Jul 13, 2026, prices found for a 1-night stay for 2 adults at Best Western Palace Hotel & Casino on Jul 19, 2026 start from $127, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Palace Hotel & Casino have an airport shuttle?

Airport shuttle services are not available at Best Western Palace Hotel & Casino.

How close is Best Western Palace Hotel & Casino to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Best Western Palace Hotel & Casino offer free breakfast?

Free breakfast isn’t provided at Best Western Palace Hotel & Casino, but buffet breakfast is offered for a fee of GBP 12.95 per person. It's available every day from 7 AM to 10 AM.

Is there a casino at Best Western Palace Hotel & Casino?

Yes, there's a casino on site.

What time is check-in at Best Western Palace Hotel & Casino?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Best Western Palace Hotel & Casino?

Free parking is not available at this hotel. Self parking is available for GBP 4 per day.

Does Best Western Palace Hotel & Casino have a pool?

Best Western Palace Hotel & Casino features an indoor pool.

Does Best Western Palace Hotel & Casino have a restaurant?

Best Western Palace Hotel & Casino is home to Paragon Restaurant, which features ocean views.

Does Best Western Palace Hotel & Casino have a spa?

Yes, this hotel has a spa.

How close is Best Western Palace Hotel & Casino to downtown Douglas?

Best Western Palace Hotel & Casino is 0.3 mi away from Douglas Promenade.

Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 210 out of 971 reviews
Rating 8 - Good. 376 out of 971 reviews
Rating 6 - Okay. 256 out of 971 reviews
Rating 4 - Poor. 90 out of 971 reviews
Rating 2 - Terrible. 39 out of 971 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Taneisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and lovely room, with a very good view.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay in a lovely location - clean, bright ans helpful staff. Food excellent
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities
The hotel is a bit tired and the main restaurant was closed for dinner which we were not informed of when checking in. The staff were friendly and the amenities that were open were lovely. The breakfast was top notch.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel fantastic Seaview room good restaurant and breakfast operations easy on site parking
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service
A pleasant stay
Stayed 3 nights in Oct 2025
Verified

2/10 Terrible

Aled

Disliked: Property conditions & facilities
Meh
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
The whole place could do with a lick of paint and a bit of modernisation, but nice clean and spacious room, with clean bathroom. Great breakfast with friendly, helpful staff. Nice pool area and big (sports) bar, serving good pub grub. Great sea views from the pool and bar.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

albert grannell deborah

Liked: Cleanliness, amenities
Room nice and clean also had new carpets it looks like thy are doing a bit of a refit which is good 👍
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Andrew

Disliked: Cleanliness, property conditions & facilities
Rooms only cleaned every 3 days , rooms very tired and need updating. Food in lookys was first class
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Mr Nigel

Liked: Cleanliness, amenities, property conditions & facilities
Exactly what we wanted plenty to do and good food
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Excellent amenities
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Agnieszka

Disliked: Staff & service
window was broken, do it was cold in the room. Breakfast was ok. check in Staff could be nicer
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Arkadiusz Lukasz

Liked: Cleanliness, amenities, property conditions & facilities
Some renovations were taking place which didn’t allowed to use sauna, some inconvenience with dining room. We were happy with are stay.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Paul

Liked: Staff & service, room comfort
Hotel price was good, staff were excellent
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Nigel

Liked: Cleanliness, amenities
Good stay, clean room, courteous staff. Tired entrance from the front gives a poor first impression.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Hannah

Liked: Staff & service
Very dated, rooms small. staff lovely, pool nice. Breakfast very good value
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it, always stay here when in IOM.
Stayed 5 nights in Jul 2023
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing!
Stayed 3 nights in Mar 2024
Verified

8/10 Good

christine

Liked: Amenities, property conditions & facilities
Nice situated property, enjoyed swimming pool,
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel with great facilities enjoyed my stayband will definitely stay again next time.
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Did not have breakfast Staff very good and helpful Room clean but they are in need of complete refurbishment Evening meal very good
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very much in need of a make over but thd staff are lovely and its faciilties and restaurant were fantastic. There is a lovely pool and good gym. The view from the rooms are amazing and in a great loction all round
Stayed 8 nights in Aug 2025
Verified

8/10 Good

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and comfortable room
Stayed 2 nights in Nov 2024