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The Park Hotel, Sure Hotel Collection by Best Western

Property class: 3
3-star Victorian hotel near Diss Mere Wildlife Garden

Choose dates to view prices

Photo gallery for The Park Hotel, Sure Hotel Collection by Best Western

A hallway with two armchairs, a mirror, and wall sconces.
A Nespresso coffee machine on a wooden counter with a tray of coffee cups, water bottles, and a framed menu.
A bathroom with a toilet, sink, and shower.
A hotel room with a large bed, a wooden wardrobe, a desk, and a television.
A neatly made bed with white linens and a brown throw, a nightstand with a lamp, and a wall-mounted light fixture.

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Business services

Explore the area

View in a map
Denmark St, Diss, England, IP22 4LE
  • Place, The Corn Hall
    ‪3 min walk‬
  • Place, Diss Mere Wildlife Garden
    ‪6 min walk‬
  • Place, No 8 Marketplace
    ‪6 min walk‬
  • Airport, Norwich (NWI-Norwich Intl.)
    ‪53 min drive‬

Room options

View all photos for Classic Room, Multiple Beds, Non Smoking

A hotel room with a bed, two towels, a desk with a chair, a mirror, and a wall-mounted light fixture.

Classic Room, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

A bedroom with a bed, a wardrobe, a television, and a door.

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Non Smoking

A hotel room with a bed, bedside lamps, a telephone, and a wall-mounted artwork.

Superior Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 Twin Bed, Non Smoking

A hotel room with a bed, a bedside telephone, and a wall-mounted light.

Classic Room, 1 Twin Bed, Non Smoking

  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking

A neatly made bed with white linens, a bedside table with a phone and a radio, and a nightstand with a lamp.

Suite, 1 King Bed, Non Smoking

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Non Smoking

Two beds with red bedding, a patterned wallpaper, and a window with curtains.

Classic Room, 2 Twin Beds, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Non Smoking

A modern hotel room with a large bed, two bedside tables, an air conditioning unit, and a thermostat.

Deluxe Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Non Smoking, Garden View

A hotel room with a large bed, bedside tables, a desk, a mirror, and a framed picture on the wall.

Classic Room, 1 King Bed, Non Smoking, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Non Smoking

A neatly made bed with white linens and a brown throw, a nightstand with a lamp, and a wall-mounted light fixture.

Junior Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Garden View

A hotel room with a bed, two armchairs, a small table, a television, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Garden View

A hotel room with a bed, two armchairs, a small table, a television, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Garden View

A hotel room with a large bed, a wardrobe, a radiator, a mirror, and a view of the garden through the door.

Standard Room, 1 King Bed, Non Smoking, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

1 King Bed, Non-Smoking, Deluxe Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

1 King Bed, Non-Smoking, Superior Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed Non-Smoking Standard Room

A hotel room with a bed, two bedside lamps, a telephone, and a window with curtains.

1 King Bed Non-Smoking Standard Room

  • 53 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Diss

In suburbs.A stay at this hotel places you within half a mile (1 km) of Diss Mere Wildlife Garden and 3 miles (5 km) of Little Green Wedding Barn. Bressingham Steam and Gardens is within 3 miles (5 km) and The 100th Bomb Group Memorial Museum is within 9 miles (15 km).

What's nearby

  • The Corn Hall - 3 min walk - 0.2 miles
  • Diss Town Council - 4 min walk - 0.3 miles
  • Diss Mere Wildlife Garden - 6 min walk - 0.4 miles
  • Diss Library - 6 min walk - 0.4 miles
  • No 8 Marketplace - 6 min walk - 0.4 miles

Getting around

  • Diss Station - 7 min drive
  • Norwich (NWI-Norwich Intl.) - 62 min drive

Restaurants

  • ‪Scole Inn - ‬5 min drive
  • ‪The Cock Inn - ‬7 min walk
  • ‪Wild Bean Cafe - ‬5 min drive
  • ‪Ampersand Brew Tap - ‬3 min drive
  • ‪Eye Fish & Chip Shop - ‬9 min drive

About this property

The Park Hotel, Sure Hotel Collection by Best Western

3-star Victorian hotel near Diss Mere Wildlife Garden
There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center, 3 meeting rooms, and coworking spaces.

Public spaces have free WiFi. Event space at this hotel measures 1507 square feet (140 square meters) and includes a conference center. A nightclub, spa services, and karaoke are also featured at the business-friendly The Park Hotel, Sure Hotel Collection by Best Western. You'll have access to the indoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. A complete renovation of The Park Hotel, Sure Hotel Collection by Best Western was completed in November 2025.

Smoking is allowed in designated areas at this Victorian Diss hotel.

  • 1 floor
  • 31 guestrooms or units
  • 2 dining venues
  • Meeting rooms
  • 1507 sq ft of conference space
  • 140 sq m of conference space
  • Built in 1900
  • Nightclub
  • Karaoke
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
The Park Hotel, Sure Hotel Collection by Best Western offers 31 accommodations with laptop-compatible safes and complimentary bottled water. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels and Netflix. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, sports massages, and body treatments. A variety of treatment therapies are provided, including reflexology.

Similar properties

Property entrance
The Scole Hotel
Diss
  • Pet friendly
  • Parking included
  • Restaurant
  • Breakfast available
4.1 out of 5, Very Good, 340 reviews
$97 nightly
The price is $116
Sep 13 - Sep 14
Total with taxes and fees
The Scole Hotel

Property amenities

Family friendly

  • Access to nearby indoor pool
  • Crib (surcharge)
  • High chair
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Travel crib

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Bus station shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking (max 1 space per unit)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:30 AM to 9:00 AM on weekdays and 8:00 AM to 9:30 AM on weekends; GBP 14.95 for adults and GBP 7.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Bicycle storage
  • Billiards/pool table
  • Bingo
  • Books
  • Concerts/live shows
  • Evening entertainment
  • Games
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Indoor pool (guest access)
  • Karaoke
  • Nightclub
  • Optional golf privileges
  • Pro golf lessons
  • Pro golf shop
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Area rugs in room
  • Front entrance ramp
  • Handrails in hallways (39 inches high)
  • Handrails in stairways (39 inches high)
  • Lever door handles
  • No elevator
  • Thin carpet in public areas
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance

Room amenities

Entertainment

  • 43-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Bedroom

  • Crib (surcharge)
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Reusable coffee/tea filters
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between 12:30 AM and 7:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out available

Special check-in instructions

The front desk is open daily from 11:00 AM - 11:00 PM
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30 per night.
  • Cribs (infant beds) are available for GBP 15 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Day (December 25) Gala Dinner per adult: GBP 85
  • Christmas Day (December 25) Gala Dinner per child: GBP 50 (up to 13 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: GBP 45
  • New Year's Eve (December 31) Gala Dinner per child: GBP 45 (from 13 to 17 years old)
  • Valentine's Day (February 14) Gala Dinner per adult: GBP 50
  • Valentine's Day (14 February) Gala Dinner per child: GBP 30 (from 4 to 13 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 14.95 for adults and GBP 7.95 for children
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between 12:30 AM and 7:00 AM
  • Late check-out fee: GBP 20 (subject to availability)
  • Crib (infant bed) fee: GBP 15 per night
  • Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and window guards in each accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The Park Hotel
The Park Hotel Sure Hotel Collection by Best Western
The Park Hotel, Sure Hotel Collection by Best Western Diss
The Park Hotel, Sure Hotel Collection by Best Western Hotel
The Park Hotel, Sure Hotel Collection by Best Western Hotel Diss

Frequently asked questions

How close is The Park Hotel, Sure Hotel Collection by Best Western to the airport?

The Park Hotel, Sure Hotel Collection by Best Western is 34.3 mi (62-min drive) away from the Norwich (NWI-Norwich Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at The Park Hotel, Sure Hotel Collection by Best Western?

As of Sep 3, 2026, prices found for a 1-night stay for 2 adults at The Park Hotel, Sure Hotel Collection by Best Western on Sep 13, 2026 start from $97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Park Hotel, Sure Hotel Collection by Best Western have an airport shuttle?

Airport shuttle services are not available at The Park Hotel, Sure Hotel Collection by Best Western.

Does The Park Hotel, Sure Hotel Collection by Best Western offer free breakfast?

Free breakfast isn’t provided at The Park Hotel, Sure Hotel Collection by Best Western, but cooked-to-order breakfast is offered for a fee of GBP 14.95 for adults and GBP 7.95 for children. It's available on weekdays from 7:30 AM to 9:00 AM and weekends from 8:00 AM to 9:30 AM.

Is there a casino at The Park Hotel, Sure Hotel Collection by Best Western?

No, there is no casino at this hotel.

What time is check-in at The Park Hotel, Sure Hotel Collection by Best Western?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Early check-in costs GBP 20 (subject to availability).

Is there free parking at The Park Hotel, Sure Hotel Collection by Best Western?

This hotel offers free self parking.

Does The Park Hotel, Sure Hotel Collection by Best Western have a pool?

The Park Hotel, Sure Hotel Collection by Best Western does not have a pool, but guests have access to a nearby indoor pool.

Does The Park Hotel, Sure Hotel Collection by Best Western have a restaurant?

There are 2 onsite restaurants, offering options like French cuisine, garden views, and happy hour.

Does The Park Hotel, Sure Hotel Collection by Best Western have a spa?

This hotel doesn't have a spa, but it does offer sports massages, body treatments, and reflexology.

How close is The Park Hotel, Sure Hotel Collection by Best Western to downtown Diss?

The Park Hotel, Sure Hotel Collection by Best Western is 0.1 mi away from Diss.

The Park Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 17 out of 66 reviews
Rating 8 - Good. 19 out of 66 reviews
Rating 6 - Okay. 15 out of 66 reviews
Rating 4 - Poor. 8 out of 66 reviews
Rating 2 - Terrible. 8 out of 66 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was well equipped, the breakfast was great and the staff, particularly Zara were extremely helpful. Good stay.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
The Park hotel Diss … the room was clean and we had a good night sleep on the large bed. The hotel staff were very attentive and courteous
Stayed 1 night in May 2026
Verified review

6/10 Okay

ANNE

Liked: Cleanliness, staff & service
Great location and garden, just a stroll from the park and shops. If you have difficulty with stairs warn them when you're booking.
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting would never stay here again!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Laurina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Stayed 6 nights in May 2023
Verified review

8/10 Good

Neil

Liked: Cleanliness, property conditions & facilities
Room was great. Staff were all very accommodating. Zara is a rock star!!!
Stayed 12 nights in Feb 2026
Verified review

4/10 Poor

Hannah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The family room we were put in was awful. The smell was horrendous and we were unable to stay in there..however the staff were very helpful and moved us to a newer room and provided us with a put up bed. I would not stay in this hotel again as I feel it didn't anywhere meet it's description..we were very disappointed. However the staff were super and very helpful l.
Stayed 1 night in May 2026
Verified review

8/10 Good

David

It was a pleasant stay, room was comfortable, breakfast was good, staff were helpful and friendly
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice hotel. Comfy bed nice room good facilities. Happy with my stay.
Stayed 1 night in Apr 2023
Verified review

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not got anything positive to say about here! Staff are rude and unprofessional Management are worse!
Stayed 3 nights in Apr 2026
Verified review

4/10 Poor

Andy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn’t have a pool! Room was dirty and dated! Served raw sausage for breakfast offered no refund or apology! Receptionist walked in room in the middle of the night! Wanted to get refund to move somewhere else but refused! AVOID AVOID AVOID!
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Simon

Liked: Staff & service, room comfort

Ok for overnight business stay

Close to where I was working not used this hotel before ok for my needs good bar & restaurant
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

All good friendly service excellent breakfast
Stayed 1 night in Oct 2022
Verified review

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

The hotel is in a great location for Diss and it's restaurants and shops. It's seen better days and could use a lick of paint here and there but it's comfortable and good value.
Stayed 2 nights in Nov 2022
Verified review

10/10 Excellent

Mary Ann

The outside was a bit scruffy but the room was ideal.
Stayed 1 night in May 2023
Verified review

2/10 Terrible

Andrew

Disliked: Staff & service
The room was cold and the radiator couldn't be switched on. There was a constant clanging noise all night, presumably from the plumbing. Even after running the tap for 10 minutes, the hot water was tepid and too cold to shower.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine

Not bad. a little dated and in need of a coat of paint in places but fine for a short stay. The breakfast was good.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Functional convenient for our needs. A little tired in places and needing the autumn leaves clearing . Otherwise very good with a good breakfast.
Verified review

6/10 Okay

Robert

Disliked: Cleanliness, room comfort
Hotel did not have proper restaurant and the meals nothing like advertised on web site the outside beer garden needs a new fence and weeding did not enjoy our stay there
Stayed 3 nights in May 2023
Verified review

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room we stayed in was in a poor condition and the bathroom in particular looks like it hasn’t been decorated for years. It certain didn’t feel like a 4 star experience.
Stayed 1 night in May 2023
Verified review

6/10 Okay

Garry

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel nice , however , should wish to contact them prior to staying , tou got no chance .... They dont answer emails and the phone number advertised is no longer in service
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities

Comfortable with issues

Much better than I was expecting. The room I was in was modern, clean and comfortable. Staff very friendly. The room was also well supplied with tea, coffee, hot chocolate and biscuits. Only downsides were 1) there is a ridiculously bright green emergency exit light in the room (for which they furnish eye masks) and 2) the walls are pretty thin and I was serenaded by snoring in the next room (for which they furnish ear plugs). The latter two issues do not make for the restful night's sleep one wants in a hotel so would love to rate the establishment more highly but these detract from the experience.
Stayed 1 night in May 2023
Verified review

4/10 Poor

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
i booked a room for 3 adults and in our arrival we were given a room with one double bed, thankfully we checked before going to our event we’re booked to go to.the staff were helpful but it’s not really exceptable thst i had to bring that to there attention. it also ment that i was running late to where i needed to be. thankfully they found a small room for our 3rd adult but it wasn’t near our room
Stayed 1 night in Jul 2023
Verified review

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely room, but eat and drink? Not so good.

The room was absolutely fine, up-to-date and comfortably equipped. During a heatwave, it was a real pleasure to be able to get the room to a comfortable temperature. BUT the tv wouldn't work, at all. A trendy, new "smart" set which said simply, for 3 days, "No signal". Unacceptable. Food: pleasant enough but unexceptional. The big problem in the restaurant/bar was that there simply weren't enough staff. Those we encountered we all lovely, helpful and efficient, but they were being asked to do far too much and the results were delays, long waits etc. Not so good.
Stayed 3 nights in Jun 2023
Verified review

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service

You will not be afraid of the dark

Arrived to be faced with check in on a computer. Since the stay was booked through hotels.com for some reason all the addresses and contacts information was for hotels.Com. When I tried to update my contact info the system through me out. Twice. Luckily one of the barmaids helped me out and gave me a room key. The room was a newly refurbished one on the ground floor. Unfortunately the room had emergency lighting that had a bright LED shining all night and was not conducive to sleep. After a sleepless night we complained to the front desk which was now manned and got moved to an older room. No emergency lights and a good nights sleep was achieved. The staff were very helpful and pleasant throughout our stay. Breakfast was very good but we did not eat in the evening.
Emergency lighting in room.
Stayed 2 nights in Jul 2023

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