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Mercure Exeter Southgate Hotel

4.0 star property
Family-friendly 4-star hotel with indoor pool

Choose dates to view prices

Photo gallery for Mercure Exeter Southgate Hotel

Lunch and dinner served
Lobby
Interior
Indoor spa tub
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

Map
Southernhay East, Exeter, England, EX1 1QF
  • Exeter's Historic Quayside
    ‪1 min walk‬
  • Exeter Cathedral
    ‪5 min walk‬
  • University of Exeter
    ‪20 min walk‬
  • Exeter (EXT-Exeter Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed, Accessible

In-room safe, desk, blackout drapes, soundproofing

Privilege, Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed, Accessible

Classic Room, 1 Double Bed, Accessible | In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Classic Twin Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Privilege, Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed (Classic)

Family Room, 1 Double Bed (Classic) | In-room safe, desk, blackout drapes, soundproofing

Family Room, 1 Double Bed (Classic)

  • Sleeps 4
  • 1 Double Bed

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Interior detail

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About the neighborhood

Exeter

City center stay.With a stay at this Exeter hotel, you'll be steps from City Wall and a 5-minute walk from Exeter's Historic Quayside. Cygnet New Theatre and Barnfield Theatre are also within half a mile (1 km).

What's nearby

  • Exeter's Historic Quayside - 1 min walk - 0.1 miles
  • Spacex - 5 min walk - 0.3 miles
  • Exeter Cathedral - 5 min walk - 0.3 miles
  • University of Exeter - Saint Luke's Campus - 11 min walk - 0.6 miles
  • University of Exeter - 20 min walk - 1.1 miles

Getting around

  • Exeter Central Station - 10 min walk
  • Birmingham Airport (BHX) - 180 min drive

Restaurants

  • ‪KFC - ‬6 min walk
  • ‪George's Meeting House (Wetherspoon) - ‬3 min walk
  • ‪Wagamama Exeter Central - ‬6 min walk
  • ‪Tea on the Green - ‬5 min walk
  • ‪Côte - ‬6 min walk

About this property

Mercure Exeter Southgate Hotel

Family-friendly 4-star hotel with indoor pool
As a guest of Mercure Exeter Southgate Hotel, you'll find an indoor pool, a health club, a hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A vending machine, multilingual staff, and dry cleaning/laundry services are also featured at the family-friendly Mercure Exeter Southgate Hotel. Parking is available for a fee.

This 4-star Exeter hotel is smoke free.

  • 1 building
  • 156 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 14 sq m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and portable fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, French, German, Hungarian, Italian, Latvian, Polish, Portuguese, Romanian, Russian

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Jun 22 - Jun 23
Total includes taxes and fees
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Property amenities

Family friendly

  • Children's games
  • Free rollaway/extra bed
  • High chair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 16 per night)
  • Onsite parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (44 inch wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (40 inches high)

Room amenities

Entertainment

  • TV

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 16.50 per person
  • Self parking fee: GBP 16.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Frequently asked questions

How close is Mercure Exeter Southgate Hotel to the airport?

Mercure Exeter Southgate Hotel is 5.6 mi (17-min drive) away from the Exeter (EXT-Exeter Intl.) airport, the closest popular airport to the property.

Does Mercure Exeter Southgate Hotel have an airport shuttle?

Airport shuttle services are not available at Mercure Exeter Southgate Hotel.

How close is Mercure Exeter Southgate Hotel to the beach?

This hotel is 13.5 mi (43-min drive) from Devon Cliffs Beach and 11.4 mi (33-min drive) from Dawlish Warren Beach. Don't forget your sunscreen!

Does Mercure Exeter Southgate Hotel offer free breakfast?

Free breakfast isn’t provided at Mercure Exeter Southgate Hotel, but English breakfast is offered for a fee of GBP 16.50 per person. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 7:30 AM to 11:00 AM.

Is there a casino at Mercure Exeter Southgate Hotel?

No, there is no casino at this hotel.

What time is check-in at Mercure Exeter Southgate Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Mercure Exeter Southgate Hotel?

Free parking is not available at this hotel. Self parking is available for GBP 16.00 per night.

Does Mercure Exeter Southgate Hotel have a pool?

Mercure Exeter Southgate Hotel features an indoor pool.

Does Mercure Exeter Southgate Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Mercure Exeter Southgate Hotel have a spa?

There are no spa services available at this hotel.

How close is Mercure Exeter Southgate Hotel to downtown Exeter?

Mercure Exeter Southgate Hotel is 0.2 mi away from Exeter.

Mercure Exeter Southgate Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 387 out of 1000 reviews
Rating 8 - Good. 295 out of 1000 reviews
Rating 6 - Okay. 177 out of 1000 reviews
Rating 4 - Poor. 91 out of 1000 reviews
Rating 2 - Terrible. 50 out of 1000 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Great experience from start to finish and ideal Location
Stayed 1 night in Feb 2025

4/10 Poor

katie

This is not a four star. Service slow. Prestige rooms are no different.
Stayed 1 night in Feb 2025

10/10 Excellent

Mr Julian J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Randal

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom had mould, partly because you couldn’t open the windows
Stayed 2 nights in Feb 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Feb 2025

10/10 Excellent

Mandy

Beautiful hotel and friendly professional staff

Our first impression was amazing but sadly we didn’t stay the night because our daughter and son was in a road accident so we had to leave with in 10 minutes of entering our beautiful room.
Stayed 1 night in Feb 2025

6/10 Okay

Tim

Stayed 1 night in Feb 2025

6/10 Okay

Ross

Business traveler
Liked: Cleanliness, staff & service, room comfort

Overpriced

Room was cold, heating panel was broken. Parking was extra £15 as at a lot of hotels, pool was an extra £10 which is unusual and they had no steam room and jacuzzi was broken so an expensive swim. Hotel and breakfast were good apart from that but expensive when you add £25 for parking and pool, plus £18 for an average buffet breakfast to £101 for the room
Stayed 1 night in Feb 2025

10/10 Excellent

Barri

Stayed 1 night in Feb 2025

6/10 Okay

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and pleasant staff. Noisy during night with guests banging doors and talking in corridors.
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good - gym slightly dated but still useful to have
Stayed 4 nights in Dec 2024

6/10 Okay

Adam

Business traveler
Disliked: Property conditions & facilities

Sad seeing it’s decline

Having stayed here on and off over the last 10 years, it’s sad to see the quality and standards of the hotel and some of the staff declining. Room carpet was filthy, when I asked if they could find me a TV remote control, which had more working buttons, as I was unable to adjust the volume or select some of the channels, it took around six hours for housekeeping to bring me one which didn’t work, followed by another three which didn’t work, and then maintenance bought a selection and the best they could do was one I could change channel and volume, but could only turn it off by switching it off at the plug on the wall behind the TV I dined in the bar on my second night and went around three tables, trying to find a salt grinder with anything in. When I ask the staff if they could fill one up for me, they just went round all the other tables until they found one with anything in and just left all the empty ones for everyone else to deal with. It just feels like people don’t care and I’m not being managed to make the guest experience a good one
Stayed 2 nights in Feb 2025

8/10 Good

Jodie

Liked: Cleanliness, staff & service
Very lovely stay. Just a little disappointed the jacuzzi wasn’t working.
Stayed 1 night in Feb 2025

10/10 Excellent

P

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

David

Stayed 1 night in Feb 2025

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Becky

Liked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for convenience, staff friendly, food 👌. Noise from other rooms ie snoring, not ideal. £15 per day extra for parking plus £10 each extra to use pool, excessive.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sean, Bristol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager, Peter was in my opinion the best host, plaudits to this fine gentleman
Stayed 3 nights in Feb 2025

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities
Ok for a short stay. Bit worn. Great location. Fab staff.
Stayed 1 night in Feb 2025

8/10 Good

Sophie

Stayed 2 nights in Feb 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, privilege room very comfortable and warm, everything worked. Breakfast good, parking good and a very convenient location.
Stayed 3 nights in Feb 2025

8/10 Good

kevin

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort

Shame about check in

I do love this hotel but on this occasion we had a hour and half wait for our room to be ready, we did get a complimentary drink while we waited though and use of the spa during our stay but couldn't take advantage of this as we were only there one night.
Stayed 1 night in Feb 2025