2/10 Terrible
Sandipan
Aug 30, 2023
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The General Manager of the Hotel Mr. Nitish is inconsiderate and ignores all concerns of the guests. Expedia could not establish a connection with the property contact.
The restaurant section is very good, Added Breakfast with a room reservation. All the guests liked the food. The hotel Staff are also good. But the main problem is management. Rooms are smelly, Dirty, and full of ants and flies. The bathrooms are dirty and don't reflect this is a 3-star hotel. Booked four rooms for three days for 4 senior citizens, 2 kids, and 3 adults. AC does not work properly. The TV display is bad. The check-in process was pathetic ( multiple cancellations did not get reflected in the system). The hotel Manager ( Mr. Nitish Rai) finds everything is okay. Had to follow up multiple times with the same request.