The room itself was clean, comfortable, and equipped with sufficient amenities, which we appreciated.
However, our check-in experience was disappointing. The front desk agent was evasive and undertrained when we asked whether our back-to-back bookings could remain in the same room, and instead instructed us to return the next day to check in again, which is an unusual request. Upon entering the room, I discovered an exposed nail in the closet drawer that punctured my hand, and the room phone was unusable as the person on the other end could not hear me. It was also strange that no key card was required to activate the room’s electricity.
As instructed, we returned the next day to recheck in. We hoped to stay in the same room and have the reported issues addressed while we were out. Instead, we felt pressured to move, which made us suspect the room may have just been released from out-of-service due to availability. We accepted the suggestion and moved to a different room on another floor, though we had expected a gesture of goodwill or an upgrade given the circumstances.
Breakfast was chaotic, with little sense of order. Our seats were taken while we briefly stepped away, and we both experienced an immediate reaction to the food, which is something that had not occurred at any other point during our time in India.
Overall, while there were no major issues that totally ruined our stay, there were several aspects that left much to be desired.