2/10 Terrible
Edward
Traveled with family
Mar 2, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We showed up at 5:45 pm because they require you to check in by 6, there was NOONE there! There was a note on the door saying call Ashley and left a phone number and I called it three times and no one answered. After waiting 15 minutes someone showed up and took us to our room. The air conditioner was blasting full blown so the room was freezing. The television wouldn’t work so we asked the girl who showed us to the room to fix it. She couldn’t so she told us she would call IT and get it fixed. We watched her go outside get in a vehicle and leave. At 9 pm the air shut off and the heat came on and it went from freezing to so hot you couldn’t sleep. We finally gave up at 6 am, got ready to leave and at 6:50 there was no one there so we could check out. On top of no, tv, freezing, and uncomfortably hot, we had half a roll of toilet paper and no one around to get us another one and the bathroom garbage, the only one in the room was already full. Staying here was VERY expensive and we definitely did not get what we paid for.
Edward
Stayed 1 night in Mar 2024