2/10 Terrible
Bree
Traveled with family
Sep 8, 2025
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not happy about several things with this Hotel. We tried to get a refund but since we booked through expedia, the property refused to refund us so we could move to another hotel. I kept getting cut off with expedia so we sucked it up and stayed. First, we arrived early and went for lunch to come back for 2pm check in to be told we can't get into the room because the air conditioning wasnt working. When we were at reception we asked what towels we used to go to the pool and Beach and they said they were in the room. We got to the room and were going to go to the pool immediately. We saw there were only two towels in the room which were bath towels so we called down and asked if we could get some towels for the pool. They told us to use the ones in our room. At that time I asked if while we were at the pool they could bring two new towels for us for the shower. We went to the pool to find out there was only two loungers and no chairs at the whole pool. Somebody else was using one and they offered to leave so we could have the loungers. Of course we didn't want them to do that but they left anyway. When we left the pool and came back to our room there were no towels delivered. We called down and asked for a new towels which were brought up but we were told we would have to pay for them, we only got one towel each a day. When I said that we wanted towels for the pool or the beach they told us that we had to pay or we had to use the same towel for the beach and showering.
Bree
Stayed 4 nights in Sep 2025