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4.6 out of 5

"Awesome place... excellent staffs! It is worth the visit and stay at Holiday Inn Express Hotel & Suites " More

By a verified traveler on Tue 30 Apr 2019

Hotel Description

Golf hotel near Black Hills National Forest

Close to the beach

Your stay at this hotel will put you steps from 1881 Courthouse Museum and a 5-minute walk from Black Hills National Forest. Also, Rocky Knolls Golf Course is within 2 miles (3 km) and Crazy Horse Memorial is within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a fitness center. Enjoy the spa tub and free perks like buffet breakfast and free self parking. A 24-hour business center, free WiFi in public areas, and a terrace are also on offer.

Free WiFi, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 91 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include rainfall showerheads, free newspapers, and free local calls.

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$130* Per night/room Sep 27 - Sep 28

Room, 2 Queen Beds, Non Smoking, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 2 Queen Beds, Non Smoking (Feature)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Holiday Inn Express Hotel & Suites Custer ratings based on 17 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Custer

Everyone (4)
5 out of 5

Posted by on Sep 11, 2019

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Comment from Hotel Management

Sep 24, 2019 by Dawn

Thank you for taking the time to score the hotel regarding your recent stay!

5 out of 5
Awesome place... excellent staffs! It is worth the visit and stay at Holiday Inn Express Hotel & Suites

Posted by on Apr 30, 2019

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4 out of 5

Great looking hotel

Staff was great and responsive to our needs however was dissapointed with some maintenance aspects. The toilet had issues, the TV remote didn't work (but they reprogrammed a new one), the sink was very clogged and the key card was deactivated before 7 am so we were locked out when we tried to come back from loading the car before breakfast. Pretty location, rooms were clean and breakfast was great. My husband loved the pancake machine.

Posted by on Aug 7, 2016

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4 out of 5

Great patio and pool.

Loved the back patio and rocky hillside behind the hotel. The pool was great too. Would definitely book again.

Posted by , from Wisco Disco on Aug 8, 2015

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3 out of 5

Not worth $200 a night

Pros: The room was big, plenty of room.
Cons: Please buy new beds!! They are very uncomfortable!!
Location: Right in the middle of town. Very easy to find and close to food and attractions.
We booked one night in a suite for 4 people. The room was big but the beds were terrible! They were as hard as a board! The bathroom was very nice! Huge bathtub that was deep so you could take a nice bath. The shower head was wonderful, it had five or six different settings. Plenty of room all around I just wish the beds were more comfortable! That is the one thing I look for especially when I pay a lot for one night! We all woke up the next morning not having slept very well at all. We had a full day planned and a 3 hour drive home, but we were all dragging the entire day which made our trip very long and somewhat unenjoyable. Have you ever been on a trip with tired teenagers?? They have a nice continental breakfast layout. Lots of options but the food was not very good. The juices were very watered down and the bacon was tasteless and less than paper thin. They have a machine that spits out fresh pancakes which was interesting! They tasted ok. All in all I would not stay there again. I think we would have slept better in a tent at least we would have been prepared for that!

Posted by , from Wyoming on Jul 22, 2014

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4 out of 5

Nice hotel. Great location to explore the hills

Pros: Free Internet, Free breakfast, great location
First time at this hotel. Custer is a wonderful town in a great location to explore the sites of the Black Hills of SD. Had a little difficulty with parking as we overlapped with the beginning of the 2012 Sturgis Bike Rally. But the hotel clerk helped us out with a space.

Posted by , from MA on Aug 10, 2012

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5 out of 5

This Hotel is the Best!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
My husband and I spent two nights at this hotel while visiting Mt.Rushmore. There are MANY hotels in the area from which to choose. We were so happy with our decision to stay here. EVERYTHING about this hotel is 'top of the line.' The staff was very cordial and most accommodating. The free breakfast has lots of choices. This hotel also has a lovely back patio where you can sit out to enjoy the cooler evenings. If you're lucky, you might even see a deer or two.

Posted by on Aug 3, 2011

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5 out of 5

A very nice property in a great Black Hills location

Pros: Free breakfast, Close restaurants, Quiet
The employees were friendly, and the property, being quite new, was in geat condition. Spacious room. Bathroom lighting was not my preference. Too low intensity. The quality of the main breakfast items was typical of what I usually find--not much to brag about. But, the juice, yogurt, & fruit (& maybe muffins) are always a great grab & go for the car to the trails. Not much commotion this time of year, so deer were in the back yard at dusk. Enjoyable fire pit & waterfalls also in back.

Posted by , from Stoughton, WI on Feb 3, 2011

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5 out of 5

GREAT STAY

EVERYTHING ABOUT OUR STAY WAS WONDERFUL!

Posted by on Sep 11, 2010

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5 out of 5

New and Clean

This hotel sets the standard of how every Holiday Inn should try to be. It is clean, smells good, has a great staff and has beautiful landscaping around the building. They were booked solid each day we were there and yet they provided personal service that never felt rushed or rude. Our room looked out onto the north side where they have installed a waterfall into the side of the mountain. The sound of it was very relaxing when we opened our window. I've stayed at several other Holiday Inns before that were horrible, so I didn't have high hopes for this one, but it was so nice it really surprised me.

Posted by on Jul 17, 2010

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About the Holiday Inn Express Hotel & Suites Custer

Location 433 W Mount Rushmore Road, Custer, SD 57730

Renovations + Closures

The property is closed between October 21 and April 12.

Property Features

Holiday Inn Express Hotel & Suites Custer offers its guests an indoor pool, a spa tub, and a fitness center. There's a snack bar/deli on site. Free breakfast is available. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A terrace, a vending machine, and gift shops/newsstands are also featured at Holiday Inn Express Hotel & Suites Custer. Free self parking is available. This Custer hotel is smoke free.

  • 91 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Rapid City Regional Airport (RAP) (79 km / 49.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express Hotel & Suites Custer offers 91 air-conditioned accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ziplining on site
  • Hunting nearby
  • Bicycle rentals nearby
  • Helicopter/airplane tours on site
  • Mountain climbing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Hiking/biking trails nearby
  • Hot springs nearby
  • Health or beauty spa nearby

Spa Services

  • Number of hot springs - 2

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk

Hotel Names

  • Holiday Inn Express Custer
  • Holiday Inn Express Hotel Custer
  • Holiday Inn Express Hotel Suites Custer
  • Express & Suites Custer Custer
  • Holiday Inn Express Hotel & Suites Custer Hotel
  • Holiday Inn Express Hotel & Suites Custer Custer
  • Holiday Inn Express Hotel & Suites Custer Hotel Custer

You should know

  • Pool access available from 8 AM to 11 PM.
  • Hot springs access available from 10:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.