4/10 Poor
Camila
Traveled with partner
Jun 16, 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We had two stays here (before and after Machu Picchu) and the firat one went fone but the second one was terrible.
The room is fine but the bathroom really needs work done. There were a lot of dark stains and when you shower the whole bathroom floods. The room was extremely cold, there were warm blanks for the bed but whenever you had to get out of bed or get dressed, we would freeze.
When we came back from Aguas Calientes we booked a taxi with the hotel. Out train was late and we let the hotel know but they didnt answer. We arrived at 11pm and there was no taxi waiting for us and the hotel would still not answer messages, so we ended up just getting a taxi at the station. When we arrived at the hotel they said our bags would be already in the room, but they were not and there were also no towels, so we had to get that sorted.
They also ask you what time you want to get breakfast and when you show up you might still wait up to 20 min to get a table. The breakfast was extremely simple, just some bread, butter, jam, juice and instant coffee. Although the room for breakfast should be a nic eplace to hang out and a tea or coffee, most of the time it was super dirty.
The good things about the place is that the bed is very comfy and it is very quiet.
Camila
Stayed 3 nights in May 2025
