4/10 Poor
Peter
Apr 14, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very disappointing
We did not think this Hotel warrented 4 stars. We were required to make a £50 credit card provisional deposit to cover any possible damage to room but no documents with terms or conditions, or indication of how any claim against our deposit could be verified. No evidence of condition was agreed at outset.
Breakfast arrangements were farcical. Usually certain foods are laid out for guests to take such as fruit juice cereals etc and tea and coffee is ordered so guests can eat whist waiting for the cooked breakfast. Here, one day there was no juice out. Coffee was provided but only enough for one small cup. One morning tea leaves emerged from the teapot which held teabags, possibley because it had not been cleaned properly from an earlier use. Staff seem have had no training. They did not take notes and on an adjoining table they forgot what had been ordered. I asked for toast, one day one I had two slices which was fine, the next day one slice of barely toasted, which was sent back and 2 the next day. The waiters were alway polite and friendy but it seemed there was no system or training. Complimentry water was provided on day 1 only . A half used bottle was left the next morning and glasses of tap water were left so the glasses had not been cleaned.Tea and coffee was in the room but in multiples of 3 ie 3 milks and 3 coffee pods. The set dinner menu was limited for a three night stay, so we went elsewhere. Red wine served cold. Most disapointing stay
Peter
Stayed 3 nights in Apr 2025