Pesona Alam Resort & Spa

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property requires a deposit at the time of booking the reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited).

• Property does not offer onsite COVID-19 testing
• Property does not require health documentation at check-in
• Guest accommodation is not sealed after cleaning
• Electrostatic spray is used for disinfection
• Cashless transactions are not available
• Staff temperature checks are conducted regularly
• Masks are compulsory at the property
• Temperature checks are available to guests
• Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
• Contactless food service / room service is not available
• Commonly-touched surfaces are cleaned with disinfectant
• Reservation is not required for facilities onsite
• Property confirms they are implementing guest safety measures
• Property is cleaned with disinfectant
• Contactless check-out is not available
• Staff wears personal protective equipment
• Mobile key entry is not available
• Debit cards not accepted
• Food service has been amended for enhanced safety
• Protective clothing is not available to guests
• Shield between guests and staff in main contact areas
• Guests are provided with free hand sanitizer
• Property does not follow sanitization practices of any association
• Staffed front desk
• Social distancing measures are in place
• Contactless check-in is not available
• No cribs (infant beds) available
• Property follows a brand or regulatory agency's sanitization guidelines Ascott Cares (Ascott Limited)
• Property confirms they are implementing enhanced cleaning measures
• Service animals not allowed
• Individually-wrapped food options are not available
• No gap period between guest stays