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Résidence Hôtelière Otroiza

Guest house perfectly located for exploring Cilaos

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Photo gallery for Résidence Hôtelière Otroiza

Enjoy an outdoor space with a round table and two chairs, shaded by a large umbrella.
Experience the warm atmosphere of our lobby, featuring a reception desk, a comfortable sofa, and a beautiful floral arrangement.
Situated in a mountainous area, this two-story building offers a balcony with a small window on the ground floor.
Stroll through the serene garden, surrounded by vibrant blooms and a tranquil fountain.
Restful retreat with a neatly made bed, nightstand, and table lamp.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Laundry
  • Parking included

Explore the area

Map
3 Rue du Pere Boiteau, Cilaos, 97413
  • Réunion National Park
  • Cirque de Salazie
  • Piton des Neiges
  • Saint-Denis (RUN-Roland Garros)
    ‪102 min drive‬

Room options

View all photos for Standard Triple Room, Terrace, Mountain View

Standard Triple Room, Terrace, Mountain View | Premium bedding, desk, cribs/infant beds, rollaway beds

Standard Triple Room, Terrace, Mountain View

  • 258 sq ft
  • Mountain view
  • Sleeps 3
  • 3 Large Twin Beds OR 3 Twin Beds

View all photos for Standard Double Room, Balcony, Mountain View

Standard Double Room, Balcony, Mountain View | Premium bedding, desk, cribs/infant beds, rollaway beds

Standard Double Room, Balcony, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | Premium bedding, desk, cribs/infant beds, rollaway beds

Standard Double Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Accessible

Standard Double Room, Accessible | Premium bedding, desk, cribs/infant beds, rollaway beds

Standard Double Room, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Standard Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 248 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

About the neighborhood

Cilaos

City center stay.Stay at this Cilaos guesthouse and you'll be within 2 miles (3 km) of Pitons, Cirques and Remparts of Reunion Island and 6 miles (10 km) of Piton des Neiges. Réunion National Park and Cirque de Salazie are also within 6 miles (10 km).
View more Guest Houses in CilaosOpens in a new window

What's nearby

  • Parc des Palmiers - 35 min drive - 17.9 miles
  • St. Pierre Beach - 41 min drive - 23.1 miles
  • Volcano House - 50 min drive - 25.6 miles
  • Tévelave Forest - 59 min drive - 27.4 miles

Getting around

  • Saint-Pierre (ZSE-Pierrefonds) - 95 min drive

Restaurants

  • ‪Le Cottage - ‬12 min walk
  • ‪Le Magnolia - ‬9 min walk
  • ‪Le Petit Randonneur - ‬10 min walk
  • ‪Ti' Chouchou - ‬131 min drive
  • ‪RESTAURANT CHEZ LUCAY - ‬1 min walk

About this property

Résidence Hôtelière Otroiza

Guest house perfectly located for exploring Cilaos
Résidence Hôtelière Otroiza offers its guests a terrace, multilingual staff, and a garden. WiFi is free in public spaces. Résidence Hôtelière Otroiza also features laundry facilities, express check-in, and express check-out. Self parking is free.

Smoking is allowed in designated areas at this Cilaos guesthouse.

  • 10 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Smoking in designated areas
  • Microwave in a common area
Résidence Hôtelière Otroiza offers 10 air-conditioned accommodations with hair dryers and complimentary toiletries. Rooms open to furnished balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English, French

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Property amenities

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: EUR 10 for adults and EUR 5 for children

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Portable fan

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 7 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
A 3% processing fee applies for payments by ANCV Chèques-Vacances (holiday vouchers).

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per day.
  • Cribs (infant beds) are available for EUR 5.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 10 for adults and EUR 5 for children
  • Crib (infant bed) fee: EUR 5.0 per night
  • Rollaway bed fee: EUR 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and ANCV Chèques-vacances; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and ANCV Chèques-vacances. Cash is not accepted. Cashless payment methods are available for all transactions.

Property is also known as

Résidence Hôtelière Otroiza Guesthouse Cilaos
Résidence Hôtelière Otroiza Guesthouse
Résidence Hôtelière Otroiza Cilaos
Résince Hôtelière Otroiza Cil
Hoteliere Otroiza Cilaos
Résidence Hôtelière Otroiza Cilaos
Résidence Hôtelière Otroiza Guesthouse
Résidence Hôtelière Otroiza Guesthouse Cilaos

Frequently asked questions

How close is Résidence Hôtelière Otroiza to the airport?

Résidence Hôtelière Otroiza is 24.7 mi (95-min drive) away from the Saint-Pierre (ZSE-Pierrefonds) airport, the closest popular airport to the property.

Does Résidence Hôtelière Otroiza have an airport shuttle?

Airport shuttle services are not available at Résidence Hôtelière Otroiza.

Does Résidence Hôtelière Otroiza offer free breakfast?

Free breakfast isn’t provided at Résidence Hôtelière Otroiza, but continental breakfast is offered for a fee of EUR 10 for adults and EUR 5 for children. It's available every day from 7:30 AM to 9:30 AM.

Is there a casino at Résidence Hôtelière Otroiza?

No, there is no casino at this guesthouse.

What time is check-in at Résidence Hôtelière Otroiza?

Check-in begins at 2 PM.

Is there free parking at Résidence Hôtelière Otroiza?

This guesthouse offers free self parking.

Does Résidence Hôtelière Otroiza have a pool?

Résidence Hôtelière Otroiza does not have a pool.

Does Résidence Hôtelière Otroiza have a spa?

There are no spa services available at this guesthouse.

How close is Résidence Hôtelière Otroiza to downtown Cilaos?

Résidence Hôtelière Otroiza is 0.9 mi away from Cilaos.

Résidence Hôtelière Otroiza Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 65 out of 95 reviews
Rating 8 - Good. 25 out of 95 reviews
Rating 6 - Okay. 5 out of 95 reviews
Rating 4 - Poor. 0 out of 95 reviews
Rating 2 - Terrible. 0 out of 95 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Manisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a delightful little find this was! The property owner is absolutely delightful and so very helpful. The room is very spacious and the surrounding areas are lovely. The actual town of Cilaos is so quaint. Really loved it. The actual hotel is quiet, safe, and clean and very centrally located. The parking is very easy and secure as the gate locks at night. Overall, really great place to spend a night or several. Cilaos is a stunning place!
Stayed 1 night in Jun 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect base to explore paradise

My wife and I had a great stay here in May of this year. This is a very special town in the center of the Island. The Otroiza hotel is a perfect location to base one's self while exploring this magical spot. I loved how responsive and communicative our host was, responding very well, via Google Translare, to our every need. Thankyou!
Stayed 3 nights in May 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really helpful lady who looked after the property - many gestures got us by with our limited French. The front desk is not manned, you have to go the lady in the clothes shop next door but that is not an issue. Breakfast hearty and worthwhile.
Stayed 2 nights in Jun 2023

8/10 Good

Brice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and really close to all the hikes in the area. The hotel was also really clean and comfortable, highly recommended!
Stayed 1 night in Oct 2019

10/10 Excellent

K, Chicago

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So cute! After you survive the winding roads, you’ll need a place to sleep for the night. The hotel will meet your needs and provide a comfortable stay for the night. Not luxury, but it’s great for what it is. The breakfast was wonderful.
Stayed 1 night in Apr 2019

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Céline

Nice little hôtel in Cilaos. Very friendly staff
Stayed 1 night in Nov 2018

10/10 Excellent

Wendy, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Breathtaking mountain view. Beautiful property with tasteful decoration and furniture. Breakfast is very good. Located at centre of Cilaos, a quiet mountain paradise!
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Great hotel in a very good condition. Clean and spacious rooms. Friendly staff.
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Emmanuel Sully

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

séjour convenable

Notre séjour était convenable, les rideaux n'étaient pas assez occultant à mon gout, autre chose l'eau chaude était longue à arriver pour la douche, les petits déjeuners étaient corrects. dans l'ensemble bon séjour.
Stayed 3 nights in Nov 2024

8/10 Good

Jean-Louis

Liked: Cleanliness, staff & service
Très satisfaisant
Stayed 2 nights in Nov 2024

10/10 Excellent

DELPHINE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon sejour

Hôtel calme, très bonne situation géographique pour les différentes randonnées à Cilaos. L'accueil est sympa, avec les explications adéquates. La chambre a une petite terrasse agréable au RDC. Serviettes fournies, frigo et verres équipent la chambre. Un micro onde disponible à l'étage. Un bon rapport qualité prix.
Stayed 1 night in Oct 2024

6/10 Okay

Julian

Disliked: Staff & service, property conditions & facilities, room comfort

Bof

Hôte pas spécialement agréable, on avait l'impression de déranger. Attention, il y a deux types de lits proposés ici : des grands et des très grands, ce qui change tout pour moi, qui suis assez massif. J'ai donc pris une chambre spécialement avec un très grand lit, pour avoir de la place et ne pas déranger ma conjointe.. Finalement c'est un lit normal que nous avons eu. L'hôte nous dit que tous les lits sont identiques.. Dans ce cas pourquoi les proposer à un tarif différent ?! Ensuite la literie était peu confortable, les draps déchirés par endroit.. La salle de bain, petite, avec sa douche minuscule et son pommeau de douche qui ne tenait plus. Cet "hôtel" est bien pour qui n'est là que pour un court passage. Sinon globalement très propre.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Yann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Petit hotel typique à l'entrée de Cilaos tres bien entretenu, super accueil. Idéal pour aller passer un ou deux jours à profiter des nombreuses balades que le cirque propose !
Stayed 1 night in Aug 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Marie Dorothée

Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Denyse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
séjour agréable , personnel très à l'écoute et disponible.
Stayed 2 nights in Dec 2023

10/10 Excellent

marina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jean-Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait pour un séjour à Cilaos

Hôtel très bien situé à l’entrée du centre de Cilaos Accueil chaleureux et confort bien appréciable
Stayed 2 nights in Dec 2023