4/10 Poor
Andee
Apr 6, 2025
Stay Alert!!! ENSURE BALCONY LOCKS AS IT SHOULD..
Be AWARE and have your guard up. Our 1st night at approx 5 am an intruder opened our balcony door. I have no idea how my man's spidey senses went off but he jumped over me out of bed and to the balcony door. We were on the 2nd story the intruder and his buddy waiting on the ground below ran off. We called front desk security guard wasnt around came to the room 15 minutes later saying he checked and there was no one there....Of course, this all went down in under 2 minutes. Had to wait until morning requested a new room was given 2 similar options I said I would likea room where the balcony cannot be scaled. Had to wait until after 4 pm. Im not saying the hotel handled it wrong but it certainly wasnt handled right. Never spoke to management was never told they wpuld review cameras...NOTHING...to make it all worse we ran into a couple who heard the whole thing and reported it to the front desk bc they thought someone got murdered because of the loud thud...front desk brushed them off like it was nothing and no big deal and they had no idea....they were all aware of what happend..We dont have any idea what they wanted but im forever thankful to have an athletic man whose instincts kicked into over drive....i keep thinking what if it were a woman traveling alone....the balcony door lock did not work appropriately and no one ever had the decency to speak with us about the incident, look into it, or even act like guest safety was their top priority. Staff rude except housek
Andee
Stayed 5 nights in Mar 2025