4/10 Poor
Melissa, Timaru
Traveled with partner
Jan 29, 2024
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I didnt want to leave this long winded comment as i was very excited to stay here but was Very disappointed with the quality and condition that this property was in, massive rips in lounge curtains of sliding doors leading to bottom of ouside deck, the deck rail was broken when i lent on it to look out at the lake it scared me i thought i was going to fall, the place was very out dated most definitely not what was advertised in photos when i made the booking, i was very disappointed with the gentlemans reaction when checking out saying that there in the middle of renovations lol there is still no excuse for ripped curtains and the safty rail that could have been easily fixed, i stated i was unhappy with the state of the room especially seeing my room was one of the most expensive suites there the lake veiw suit, no discounted refund just excuses not even an apoligee. i would have thought the price would have matched the quality. i think its only save in grace for me was the lake and we spotted a few eels around our deck in the morning. unfortunately for peppers clear water resorts i think there are alot better quality hotels to stay in chch and most definitely DOES NOT deserve its 5 star ratting.
Melissa
Stayed 1 night in Jan 2024