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"Property was satisfactory. The young lady that check us in was rude. " More

By a verified traveler on Sun 09 Oct 2022

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Hotel Description

Hotel near Harrahs Cherokee Casino in Cherokee

In Cherokee

Within 2 miles (3 km) of this Cherokee hotel, you'll find Harrahs Cherokee Casino and Oconaluftee Islands Park. Eastern Cherokee Agency and Cherokee Welcome Center are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. There's a seasonal outdoor pool on site, and a 24-hour front desk and a picnic area are also provided.

Room, 2 Queen Beds, Non Smoking, Ground Floor

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$72* Per night/room Feb 8 - Feb 9

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Microtel Inn & Suites by Wyndham Cherokee ratings based on 37 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Microtel Inn & Suites by Wyndham Cherokee

Everyone (19) Couples (4) Family (8)
2 out of 5
Lady at check in was rude.

Posted by on Oct 9, 2022

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Comment from Hotel Management

Oct 23, 2022 by Robin

Thank you for taking the time to do this survey, your feed back is important to us. Good or bad will help us to improve in the areas that are needed. We appreciate your business. Have a blessed day!

3 out of 5
Property was satisfactory. The young lady that check us in was rude.

Posted by on Oct 9, 2022

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Comment from Hotel Management

Oct 23, 2022 by Robin

Thank you for taking the time to do this survey, your feed back is important to us. Good or bad will help us to improve in the areas that are needed. We appreciate your business. Have a blessed day!

3 out of 5
I liked that is walking distance to Food Lion. Overall, the property is getting shabby. I liked the coffee and orange juice, bagels and muffins. Ac unit looked like it had mold or fungus growing. Bathroom had hole in door and signs of some past spill on wall.

Posted by , from Ball Ground on Aug 14, 2022

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Comment from Hotel Management

Aug 14, 2022 by Robin

Thank you for taking the time to do this survey, your feedback is important to us. Good or bad will help us to improve in the areas that are needed needed. We appreciate your business. Have a great day!

5 out of 5
It's a stones throw to Cherokee. And it's right in the middle of a bunch of restaurants in walking distance. Also the grocery store is right next door. It so convenient. They was short on towels I will say though, but other than that it was great.

Posted by on Jul 13, 2022

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Comment from Hotel Management

Jul 14, 2022 by Robin

Thank you for taking the time to do this survey, your feedback is important to us. We appreciate your business. Have a blessed day!

1 out of 5
Our room smelled horrible like an ashtray. We turned on the air to circulate it and it didn’t help at all. Bedding even smelled like smoke. I went downstairs and asked for air freshener and the lady was super nice and apologized. Alll three of us had a horrible night bc of the smell and still have sinus headaches. We were there for a cheer competition at Harrahs. I am sorely disappointed.

Posted by on Apr 18, 2022

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Comment from Hotel Management

Apr 20, 2022 by Robin

Thank you for taking the time to do this survey, your feedback is important to us. We appreciate your business. Have a blessed day!

5 out of 5
Nice property. Staff was really nice

Posted by , from Raleigh on Nov 29, 2021

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Comment from Hotel Management

Nov 29, 2021 by Robin

Thank you for taking the time to do this survey, your feedback is important to us. We appreciate your business. Have a blessed day.

3 out of 5
Staff was not friendly. I asked for a paper receipt and was told they couldn’t do that. The desk clerks, both night and day were unpleasant and rude.

Posted by on Nov 1, 2021

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Comment from Hotel Management

Nov 7, 2021 by Robin

Thank you for taking the time to do this survey, your feedback is important to us. We do appologize for your customer service. Please rest assue we will be addressing your issue. Have a blessed day!

5 out of 5
Front desk clerk was very friendly and efficient.

Posted by , from Durham on Oct 18, 2021

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Comment from Hotel Management

Oct 18, 2021 by Robin

Thankyou for taking the time to do this survey, your feedback is important to us. We appreciate your business. Have a blessed day!

2 out of 5
They gave our room away. We arrived At 4 PM checked in they gave us our keys and there were someone else in our room. There was a hair on our sheets the bathtub was dirty. And overall the entire place just needs refurbished

Posted by on Oct 3, 2021

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Comment from Hotel Management

Oct 4, 2021 by Robin

Thank you for taking the time to do this survey, your feedback is important to us. Good or bad will help us to improve in the areas that are needed. We appreciate your business. Have a blessed day!

5 out of 5
It was really nice

Posted by on Sep 22, 2021

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Comment from Hotel Management

Sep 26, 2021 by Robin

Thank you for taking the time to do this survey, your feedback is important to us. We appreciate your business! Have a blessed day!!

About the Microtel Inn & Suites by Wyndham Cherokee

Location 674 Casino Trail, Cherokee, NC 28719

Property Features

Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is available daily. A seasonal outdoor pool, barbecue grills, and a picnic area are also featured at the business-friendly Microtel Inn & Suites by Wyndham Cherokee. Free self parking is available. This Cherokee hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Microtel Inn & Suites by Wyndham Cherokee offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. This Cherokee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Rafting nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

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You should know

  • The seasonal pool will open in May and close in October.
  • Pool access available from 10:00 AM to 9 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.