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Best Western Smoky Mountain Inn

2.5-star property
130 Shiloh Trl, Waynesville, NC 1-855-201-7819

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4.4 out of 5
Excellent!
See all 19 Travelocity Reviews

"Recently updated rooms. Great location, they have probably the nicest staff of any hotel I have ever stayed at, ever! Will stay here again and again!! " More

By a verified traveler on Mon 04 Nov 2019

Points Of Interest

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Hotel Description

Waynesville guestrooms with free WiFi

In Waynesville

Within 6 miles (10 km) of this hotel, you'll find Smoky Mountain Jumphouse and Waynesville Recreation Center. Blue Ridge Parkway Balsam Entrance and Lake Junaluska Golf Course are also within 6 miles (10 km).

Business services

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a picnic area, and luggage storage are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 58 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$98* Per night/room Aug 18 - Aug 19

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Best Western Smoky Mountain Inn ratings based on 19 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Smoky Mountain Inn

Everyone (5) Family (1)
5 out of 5
Recently updated rooms. Great location, they have probably the nicest staff of any hotel I have ever stayed at, ever! Will stay here again and again!!

Posted by on Nov 4, 2019

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4 out of 5

Posted by on Jul 10, 2019

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5 out of 5
The one bad thing is, if you need an elevator to the second level, there isn't one. You have to park in the back, up the small hill. The problem is, when we were there, a motorcycle group was also there; they used all available parking spaces for their cars/trucks, their trailers (after unhitching them from the cars/trucks), and motorcycles. Having severe arthritis in both knees caused a lot of pain as my wife and I had to carry our luggage up the steps because we could not park on the upper level. The parking spaces are very tight.

Posted by on May 25, 2019

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5 out of 5

Posted by on May 4, 2019

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4 out of 5
Nice hotel. Only there for one night, so can’t really comment on much.

Posted by on Dec 16, 2018

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5 out of 5

Nice hotel with a beautiful view.

This hotel was peaceful and had a great view. The hospitality of the staff made it superb!

Posted by on Sep 11, 2016

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5 out of 5

Nice hotel with wonderful views

Pros: The queen size beds and the view.
Cons: Nothing really. It is a very nice Best Western and I feel I paid a fair amount for the room.
Location: Biltmore house is nearby (less than an hour). They have some nice breweries. The town has several good shops.
This hotel is quite nice. The queen size bed option is wonderful and made a big difference to how well I slept. The room was clean. Good water pressure! The view of the mountains is really fantastic. The staff is very nice. We have stayed there twice and will likely stay again.

Posted by on Jun 20, 2015

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5 out of 5

Quiet, GREAT view, friendly staff

We didn't arrive until 1:30am (forgot about the time zone change), but the clerk at the desk was wide awake and ready to serve us. she was also helpful with directions for the next day's travel and offered to let us sleep a little later if we needed it because of the late check in time. The view was AWESOME!

Posted by , from Murfreesboro, TN on Oct 2, 2013

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3 out of 5

Little Place with a Big View of the Smoky Mtns.

If you want to have a quiet stay, great view of the Smokies and decent breakfast, this is the place. Actually you can just seat outside your room and watch the Fall colors paint a beautiful picture just for you. If you plan to ride the railroad from Bryson City, this place is just 25 min. away. Many of the rooms have been renovated with brand new TVs, bathrooms, with marble top vanities, new beds and many amenities you may find in fancy hotels. Let's face it , this is a country inn, the folks at the desk are delightful, the place is clean, the garden is beautiful and the view is there.

Posted by , from Cary, NC on Sep 19, 2013

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4 out of 5

Clean, comfortable, safe, quiet.

Pros: Close restaurants, Quiet
This is a clean & comfortable traveler's hotel. It is situated on a hill above the highway, so there's not a lot of traffic noise, and there is a pretty view of the mountains. The room had simple amenities like a coffee pot with four single-cup coffee pods and a hair dryer, and the beds were made with an extra top-sheet to cover the blanket, which is a nice touch. Staff is friendly and helpful. The free breakfast was nothing special, but it did have make-your-own-waffles. Not much seating, though. If you want a real breakfast (or lunch or dinner), go to Clyde's in Waynesville, just a couple minutes away. Family diner, locally owned, homestyle cooking, really enjoyable.

Posted by on Nov 8, 2012

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About the Best Western Smoky Mountain Inn

Location 130 Shiloh Trl, Waynesville, NC 28786

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Smoky Mountain Inn offers its guests an outdoor pool and a fitness center. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. The business-friendly Best Western Smoky Mountain Inn also features a picnic area, complimentary newspapers in the lobby, and a front desk safe. Self parking is free. This Waynesville hotel is smoke free.

  • 58 guestrooms or units
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Asheville Regional Airport (AVL) (59.5 km / 36.9 mi)
  • Parking: Free self parking

Room Amenities

Best Western Smoky Mountain Inn offers 58 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • No elevator (single level property)
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Hotel Names

  • BEST WESTERN Smoky Mountain
  • BEST WESTERN Smoky Mountain Inn
  • BEST WESTERN Smoky Mountain Inn Waynesville
  • BEST WESTERN Smoky Mountain Waynesville
  • Best Western Smoky Mountain Hotel Waynesville
  • Best Western Waynesville
  • Waynesville Best Western
  • Smoky Mountain Waynesville
  • Best Western Smoky Mountain Inn Hotel
  • Best Western Smoky Mountain Inn Waynesville
  • Best Western Smoky Mountain Inn Hotel Waynesville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.