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Best Western Mountainbrook Inn

2.5-star property
3811 Soco Road Route 19, Maggie Valley, NC 1-855-201-7819

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4.4 out of 5
Excellent!
See all 20 Travelocity Reviews

"It was Clean and the staff was friendly. Beds were very comfortable " More

By a verified traveler on Sat 17 Oct 2020

Points Of Interest

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Hotel Description

Hotel near Cataloochee Ski Area in Maggie Valley

In Maggie Valley

Your stay at this hotel will put you steps from Maggie Valley Gem Mine and a 5-minute walk from Maggie Valley Opry House. Also, Maggie Valley Festival Grounds is within half a mile (1 km) and Stompin' Ground is within 2 miles (3 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the 24-hour business center. Enjoy the outdoor pool and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 50 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available. Housekeeping is available once per stay.

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$80* Per night/room Jan 24 - Jan 25

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Mountainbrook Inn ratings based on 20 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Mountainbrook Inn

Everyone (9) Family (1)
5 out of 5
It was Clean and the staff was friendly. Beds were very comfortable

Posted by , from Newton, nc on Oct 17, 2020

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Comment from Hotel Management

Oct 19, 2020 by mandy

thanks for your review

5 out of 5
Nice hotel, will stay here again. Perfect for an overnight stay.

Posted by , from Conover on Aug 24, 2019

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Comment from Hotel Management

Aug 25, 2019 by mandy

thanks Trish for your review!! Hope to see you again!!

5 out of 5
Beautiful quiet surroundings qith a vew of the mointains.

Posted by , from Kentucky on Oct 6, 2018

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Comment from Hotel Management

Oct 8, 2018 by mandy

thanks for your review! See you on your next visit to the mountain!!

4 out of 5

Posted by on Sep 17, 2018

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Comment from Hotel Management

Sep 28, 2018 by mandy

thank you for your review! Hope you visit us again

5 out of 5
What an awesome hotel in Maggy Valley. We were in the back area of the hotel and it was so nice and quiet. We absolutely loved sitting in the rocking chairs outside of our room talking with others. Although when you first go in and sit on the bed it squeaked once you were laying down no squeak. The hotel staff was very accommodating and helpful when needed. Breakfast was pleasing. Will definitely return to this hotel on our next visit.

Posted by on Sep 12, 2018

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Comment from Hotel Management

Sep 28, 2018 by Mandy

thanks for the review and glad that you enjoyed your stay! look forward to seeing you again

4 out of 5

Loved staying here. It was a nicely appointed room

Pros: The room was very clean.
Cons: Different types of pillows would be nice since both my husband and I got horrible neck aches from the pillows.
Location: Conveniently located to great restaurants, shopping, falls and Waynesville.
I had booked a king room, but there were none available at check-in. They put us in a 2 queen bed room. Nice and clean with TV channel list, great toiletry items and pillow-top bed.

Posted by , from Burlington, NC on Jul 17, 2017

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4 out of 5

Didn't have any hot water

Pros: Location
Cons: No hot water in our room
Location: Nearby to Cherokee Casino, Gatlinburg, smokey mountains
Clean, nice room Great staff Breakfast was pretty good

Posted by on Nov 14, 2016

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4 out of 5

Three in one

Quiet, clean and affordable. I would like to suggest to management to do something about squeaky beds. Otherwise, I really appreciate the staff for making breakfast available as early as 5:25 am since we had to leave early for a race.

Posted by , from Atlanta, GA on Aug 9, 2016

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2 out of 5

Disappointed

The good things first. Pet friendly. An excellent and friendly staff. Now for the not so good. Checked in and toilet would not flush. Moved to another room and the tub does not drain properly. Ankle deep in water before you can complete a shower. AC has to run on high to keep the room temperature comfortable, very noisy. Had to have electronic key reprogrammed about 8 times. We would leave the room and the key wouldn't work when you tried to get back in. Ended up checking out a day early. Now I'm waiting to be sure Travelocity corrects the bill for the early departure.

Posted by , from Rocky Mount, NC on Jul 29, 2016

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4 out of 5

Nice Hotel

Pros: Liked the breakfast and staff, room was older but neat and clean.
Location: We went shopping throughout Maggie Valley, Waynesville and Lake Junaluska. There were some great craft fairs.
Great breakfast and I loved the fact that they had heating in the bathroom when you step out of the shower. Hotel was a little older but clean and the staff was great. We had a problem with our TV and they came right away to fix it. It was a nice experience.

Posted by , from Clayton NC on Oct 19, 2015

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About the Best Western Mountainbrook Inn

Location 3811 Soco Road Route 19, Maggie Valley, NC 28751

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. An outdoor pool, a terrace, and barbecue grills are also featured at the business-friendly Best Western Mountainbrook Inn. Free self parking is available. You'll have access to the indoor pool at a partner property. Smoking is allowed in designated areas at this Maggie Valley hotel.

  • 50 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Asheville Regional Airport (AVL) (63.2 km / 39.3 mi)
  • Parking: Free self parking

Room Amenities

Best Western Mountainbrook Inn offers 50 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Maggie Valley hotel provides complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Housekeeping is provided once per stay.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (once per stay)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Best Western Mountainbrook
  • Best Western Mountainbrook Inn
  • Best Western Mountainbrook Inn Maggie Valley
  • Best Western Mountainbrook Maggie Valley
  • Mountainbrook Inn
  • Best Western Maggie Valley
  • Best Western Mountainbrook Hotel Maggie Valley
  • Maggie Valley Best Western
  • Mountainbrook Maggie Valley
  • Best Western Mountainbrook Inn Hotel
  • Best Western Mountainbrook Inn Maggie Valley
  • Best Western Mountainbrook Inn Hotel Maggie Valley

You should know

  • The seasonal pool will open in May and close in September.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.