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 North Charleston •1 Room
 North Charleston • 1 Room
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Extended Stay America Suites Charleston Airport

2.5-star property
5045 N Arco Ln, North Charleston, SC 1-855-201-7819

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2.8 out of 5
See all 24 Travelocity Reviews

"Very nice place however, it was a confusion with my dogs..and the lady in the on staff embarrassed me by commenting about my dogs in front of another ... " More

By a verified traveler on Sat 03 Apr 2021

Points Of Interest

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Hotel Description

Hotel near Charleston Tanger Outlets in North Charleston

Close to airport

Stay at this North Charleston hotel and you'll be within half a mile (1 km) of Charleston Tanger Outlets and 2 miles (3 km) of Charleston Area Convention Center. Also, North Charleston Coliseum and Performing Arts Center is within 2 miles (3 km) and United States Air Force Charleston Air Force Base is within 6 miles (10 km).

Free perks

A fitness center, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas. A picnic area is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 98 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$81* Per night/room Sep 28 - Sep 29

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Extended Stay America Suites Charleston Airport ratings based on 24 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Suites Charleston Airport

Everyone (11) Couples (2) Family (3)
3 out of 5
Very nice place however, it was a confusion with my dogs..and the lady in the on staff embarrassed me by commenting about my dogs in front of another guest. Also, I got the room and a staff member at 3:00 today entered in the room without knocking or anything..then stated she forgot I was there???

Posted by on Apr 3, 2021

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Comment from Hotel Management

Apr 4, 2021 by Hotel Management

Thank you very much for staying with us and for writing a review. We apologize for the unfavorable interaction you had with one of our associates. Thank you for bringing this to our attention, and we will address this appropriately. We hope you and your pet will give us a chance to redeem ourselves on a future visit. Sincerely, Hotel Management

5 out of 5
Last time they gave me a room on the ground floor furthest from the front door. The back door would not unlock with key and it was too far to walk all the way around the building to get into the room. Also last time I found a paper plate (not mine) left over under the sofa. Also the room had a fire alarm go off when I attempted to turn on the heater. They told me that the rooms were sold out. I got there late for check in because I drove in for work and went straight to work because I was too early for check in when I drove by the hotel. I stayed 2 nights and asked if I could move to a better room even though almost no one was there the next morning, the clerk told me no. This time they gave me a room on the third floor (I don't like the possibility of someone climbing in the window) and the room was clean. I also asked that I get a room facing the parking lot so that I can keep on eye on my car. I did check in early in the morning just to insure that I would get a decent room. I would not feel uncomfortable as a woman staying here in the future.

Posted by on Sep 20, 2020

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Comment from Hotel Management

Sep 21, 2020 by Hotel Management

Thank you for returning to Extended Stay America. We are glad to know you had a pleasant time with us and that you enjoyed our well-appointed accommodations. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management

1 out of 5
First of all I have never stayed somewhere and been this disappointed! Walked in and the whole lobby smelt like weed and it looked like the lady was high! And the website lied about there being a indoor pool and breakfast. Only thing they had was coffee and muffins. The room smelt like a dead rat! There were some kinda bugs crawling around on the floor when we got back later that night that we killed. The toilet would nearly flush. I never would recommend anyone to stay there!

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 2, 2019 by Hotel Management

Thank you for being our guest. We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

5 out of 5
Great place to stay! Close to the outlet mall. The staff was friendly and helpful.

Posted by on Nov 30, 2019

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Comment from Hotel Management

Nov 30, 2019 by Hotel Management

Jennifer, thank you for your recent stay at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also glad you liked our location close to the mall and loved our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management

2 out of 5
Our room smelled strongly of cigarettes. The floors in the kitchen and bathroom were really sticky. And, we saw about 15 cockroaches in our room and bathroom.

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 11, 2019 by Hotel Management

Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management

1 out of 5
The first room I was given hadn’t been cleaned. The next one the WiFi didn’t work, the door key did not work, the room was shabby, stained carpet, cracked counters. Attempts to resolve problems with front desk brought a response of “ you don’t like it, leave, and if you come down with one more problem, we will put you out”. Fortunately a General Manager appeared and said she’d deal with the employee. The “ breakfast” was an empty coffee pot at 9 am, and a pack of cookies? The laundry room, open for viewing was filthy, employees hanging out eating in there leaving no one at front desk. You’d be better off sleeping sitting up in the airport. Disgusting! Oh talked with 2 other “ guests” whose experiences were worse than mine.

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 12, 2019 by Hotel Management

Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We sincerely hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management

4 out of 5

Posted by on Aug 4, 2019

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2 out of 5
It ok ,but not for me. Dumpy u really wanna know . Ill pay a little bit more for a decent room

Posted by on Jul 20, 2019

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Comment from Hotel Management

Jul 21, 2019 by Hotel Management

Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management

2 out of 5
Had trouble locking the room door the breakfast advertised was coffee and granola bars shower curtain rod hanging by two screws ready to fall off and the window guard was removed from third-floor window maintenance needs to improve room 329

Posted by on Jul 2, 2019

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Comment from Hotel Management

Jul 3, 2019 by Hotel Management

Thank you for being our guest. We are sorry for the maintenance issue you encountered and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. We have alerted our team about the problems you mentioned, and they are checking and fixing it immediately. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

1 out of 5

Posted by on May 14, 2019

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About the Extended Stay America Suites Charleston Airport

Location 5045 N Arco Ln, North Charleston, SC 29418-7001

Property Features

Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Charleston Airport also features a fitness center, a picnic area, and coffee/tea in a common area. Free self parking is available. This North Charleston hotel is smoke free.

  • 98 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Charleston Station (3.9 km / 2.5 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Charleston Airport offers 98 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Charleston Airport
  • Extended Stay America Hotel Charleston Airport
  • Homestead Charleston / Airport Hotel North Charleston
  • Hotel Extended Stay America - Charleston - Airport
  • Extended Stay America Charleston Airport Hotel
  • Extended Stay America Charleston Airport
  • Extended Stay America - Charleston - Airport North Charleston
  • Extended Stay America Hotel
  • Extended Stay America
  • Extended Stay America Charleston Airport
  • Extended Stay America Suites Charleston Airport Hotel
  • Extended Stay America Suites Charleston Airport North Charleston

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.