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Hotel Torre del Reloj

Property class: 4
4-star Colonial hotel near Clock Tower

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Photo gallery for Hotel Torre del Reloj

Exterior detail
Superior Triple Room, Balcony
Restaurant
Interior detail
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Business services

Explore the area

View in a map
Carrera 7 n. 32-77, Barrio centro, Cartagena, 130001
  • Place, Clock Tower
    ‪1 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪2 min walk‬
  • Place, Walls of Cartagena
    ‪5 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬

Room options

View all photos for Superior Double or Twin Room, Balcony

Superior Double or Twin Room, Balcony | Minibar, soundproofing, WiFi (free)

Superior Double or Twin Room, Balcony

  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Triple Room, Balcony

Minibar, soundproofing, WiFi (free)

Superior Triple Room, Balcony

  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds
  • Free WiFi

About the neighborhood

Cartagena

City center retreat .A stay at this Cartagena Walled City hotel places you steps from Clock Tower and a 5-minute walk from Cartagena de Indias Convention Center. Plaza de los Coches and Casa del Marques de Premio Real are also within half a mile (1 km).

What's nearby

  • Clock Tower - 1 min walk - 0.1 miles
  • Cartagena de Indias Convention Center - 2 min walk - 0.1 miles
  • Bolivar Square - 3 min walk - 0.2 miles
  • Walls of Cartagena - 5 min walk - 0.3 miles
  • Plaza Santo Domingo - 5 min walk - 0.3 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 15 min drive

Restaurants

  • ‪Mama’s Pizza - ‬2 min walk
  • ‪Barra 7 - ‬1 min walk
  • ‪Hard Rock Cafe Cartagena - ‬1 min walk
  • ‪Amaretto - ‬2 min walk
  • ‪Donde Fidel - ‬1 min walk

About this property

Hotel Torre del Reloj

4-star Colonial hotel near Clock Tower
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception.

Business amenities include a business center and meeting rooms. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at Hotel Torre del Reloj. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

  • 1 building
  • 15 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Terrace on the roof
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Bar or lounge
  • Dining venue
Hotel Torre del Reloj offers 15 accommodations with minibars and hair dryers. 32-inch LCD televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • 32-inch LCD TV with satellite channels

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Food and drink

  • Minibar

More

  • Ceiling fan
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 90000 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Cashless payment methods are available for all transactions.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Torre del Reloj
Hotel Torre del Reloj Cartagena
Torre del Reloj
Torre del Reloj Cartagena
Hotel Torre Reloj Cartagena
Hotel Torre Reloj
Torre Reloj Cartagena
Torre Reloj
Torre del Reloj
Hotel Torre del Reloj Hotel
Hotel Torre del Reloj Cartagena
Hotel Torre del Reloj Hotel Cartagena

Frequently asked questions

How close is Hotel Torre del Reloj to the airport?

Hotel Torre del Reloj is 3.7 mi (15-min drive) away from the Rafael Nunez Intl. Airport (CTG) airport, the closest popular airport to the property.

Does Hotel Torre del Reloj have an airport shuttle?

Hotel Torre del Reloj offers an airport shuttle 24 hours a day, at scheduled times, for a charge of COP 90000 per vehicle, roundtrip.

How close is Hotel Torre del Reloj to the beach?

This hotel is 1.2 mi (8-min drive) from Bocagrande Beach and 2.6 mi (15-min drive) from El Laguito Beach. Don't forget your sunscreen!

Does Hotel Torre del Reloj offer free breakfast?

Hotel Torre del Reloj offers free cooked-to-order breakfast every day from 8:00 AM to 10:00 AM.

Is there a casino at Hotel Torre del Reloj?

No, there is no casino at this hotel, but Rio Cartagena Casino (6-min drive) is nearby.

What time is check-in at Hotel Torre del Reloj?

Check-in start time: 3 PM; Check-in end time: 6:00 PM.

Is there free parking at Hotel Torre del Reloj?

This hotel offers free self parking.

Does Hotel Torre del Reloj have a pool?

Hotel Torre del Reloj does not have a pool.

Does Hotel Torre del Reloj have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Torre del Reloj have a spa?

There are no spa services available at this hotel.

How close is Hotel Torre del Reloj to downtown Cartagena?

Hotel Torre del Reloj is 0.1 mi away from Cartagena.

Hotel Torre del Reloj Reviews

Reviews

6.4
Rating 10 - Excellent. 22 out of 123 reviews
Rating 8 - Good. 32 out of 123 reviews
Rating 6 - Okay. 27 out of 123 reviews
Rating 4 - Poor. 31 out of 123 reviews
Rating 2 - Terrible. 11 out of 123 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Eduardo

Regular estado

Buena ubicación, regular estado, mucho ruido ambiente
Stayed 3 nights in Jan 2020
Verified review

2/10 Terrible

Noemie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel qui fait également boite nuit donc un hôtel où on ne peut pas dormir avant 3h30...ce qui est quand même incroyable sur le principe ... La chambre qu on nous a donné a été sans fenêtre ...à 110e/nuit c était juste du irrespectueux. Je pense que c est le plus mauvais hôtel que j ai pu faire de ma vie, leur principal activité est boîte de nuit avant d être un hôtel ...ils s en fichent de toute manière de connaître leur qualité de service ...et c est d ailleurs certainement pour ça qu il a fallu payé le séjour avant d arriver ..histoire de ce retrouvé coincé la bas pendant 3 nuits
Stayed 3 nights in Dec 2019
Verified review

8/10 Good

JAVIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ubicación

La mejor ubicación para pareja o persona sola que quiera estar de turista y conocer el ambiente nocturno dentro del centro amurallado.
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Guillermo

Liked: Cleanliness, property conditions & facilities, room comfort
La estadía fue muy amena, la limpieza y el servicio de desayuno y recepción excelente. Falta mejorar temas como internet es un tanto deficiente y el cable.
Stayed 6 nights in Oct 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great location - right in the center of everything.
Stayed 4 nights in Sep 2019
Verified review

4/10 Poor

Carlos

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The clubs nearby party until 3 am, before which it’s impossible to sleep on the stained pillow. Bathroom had 1 cockroach. Not the most hygienic place I’ve stayed.
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice for the price. Although we didnt get any help to take our suitcases up to the room and it was kinda hard because there’s no elevator. We had a balcony that allowed us to have a view to the “Torre del Reloj”
Stayed 3 nights in Mar 2019
Verified review

6/10 Okay

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities

I recommend to have better wifi connection.

The hotel is conveniently located, near restaurants, museums and shops. However it turns a little uncomfortable because of the noise of the music and the people partying in the plaza in front of the hotel.
Stayed 2 nights in Mar 2019
Verified review

4/10 Poor

RV

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
1) location was excellent 2) property was very old 3) hot water was non existent 4) no safe in everyroom and the rooms that had safe boxes were moveable and could be moved easily (what a joke)
Stayed 2 nights in Mar 2019
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, fight in front of the clock tower, noisy at night, poor wifi, to many stairs no elevator.....
Stayed 3 nights in Feb 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Torre del Reloj overlooks Plaza Coches and is perfectly located in the old city. 5 minute walk to Bodeguita, where boat tours depart from, 8 minutes to some very nice restaurants in Getsmani and the food truck park on the harbor. It has a fantastic roof terrace bar with great latin music videos. Several ATM's close by. Piccolo's pizza next door....if you like pizza their pizza will knock you out. A little further along in the arcade is a Colombian snack bar with cheap and very tasty empanadas. Included breakfast was standard fare, no complaints there. Staff was very friendly and helpful. We had a shower head that was half working, told them in the morning, there was a new one installed when we came back at the end of the day. Dropped off some dirty shirts in the morning, they hanging in our room in the afternoon, and for a very reasonable price. WiFi was good, strong signal. Airco mini splits in the rooms was tip top, which you really appreciate in Cartagena's heat. The only drawback for some is that it's noisy at night. The square and surrounding streets are full of people until late at night, and some music from the roof terrace filters down to the rooms. Didn't bother me at all, but I could see that some difficult sleepers would find it a problem. All in all we had a great week there, and would recommend staying there if going to Cartagena for the first time.
Stayed 7 nights in Feb 2019
Verified review

10/10 Excellent

HappyTraveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to stay in Cartagena. Tours meet feet away from the hotel
Stayed 5 nights in Feb 2019
Verified review

4/10 Poor

Simone Skov

Disliked: Staff & service, room comfort

For meget larm om natten

Hotellet virkede ved første øjekast godt. Det var dejligt centralt, men som mørket faldt på kom larmen fra baren på taget. Denne larm var ret heftig, da gæsterne skulle bruge hotellets trappe, når de skulle op og ned. Vi kunne desuden hver nat høre flasker rulle på gulvet deroppe, samt bassen kørte nonstop hele natten. Det var ikke meget søvn, vi fik. Den sidste nat blev bordet og stolene udenfor vores balkondør desuden også brugt af fulde mennesker, så der var endnu mere larm! Det kunne være en ide med afskærmning mellem hotelværelserne og trappen, så hotelgæsterne kan få lov til at sove i nogenlunde fred og ro! Det er også en smule underligt, at vi fik at vide, at en flaske vand kostede 1.000 pesos ved morgenmaden, og da vi så skulle tjekke ud et par dage senere kostede det pludselig 3.000 pesos. Det er altså noget underligt noget!! Ude på badeværelset var døren til brusenichen desuden i stykker. Man var nødt til at holde den lukket med en fod eller hånd, mens man var i bad, og alligevel kom der vand på gulvet.
Stayed 4 nights in Feb 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación ideal, importante indicar que está dentro de la muralla construida hace varios siglos, en la entrada principal.
Stayed 9 nights in Feb 2019
Verified review

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities
Very central location, but the rooftop bar is very mediocre and the room was quite stuffy (no window and mediocre ventilation).
Stayed 1 night in Jan 2019
Verified review

8/10 Good

Verified traveler

Liked: Staff & service
Great location and service. Bathrooms and facilities need better maintenance and cleanliness.
Stayed 2 nights in Jan 2019
Verified review

4/10 Poor

Stephanie

Liked: Cleanliness
Disliked: Staff & service

Total disappointment.

We booked a week in advance for one night in order to spend New Years Eve within the walled city of Cartagena. We expected it to be noisy since the mini balcony room overlooks the clock tower and plaza de Los coches. The point of paying double for what these rooms go for was to enjoy the view and action in the plaza. We even stopped by the day before checkin to reconfirm our prepaid booking even though we had received 3 emails confirming our “guaranteed” paid booking. Two hours before check in I got a what’s app call from this hotel and they told me that there were no rooms available. We stormed over there. They offered to put us up in Boca. We didn’t leave until they found us a room. They came up with something after an hour of complaining. We had no access to the restaurant or the bar due to their New Years party. Total disappointment.
Stayed 1 night in Dec 2018
Verified review

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ABSOLUTELY DISGUSTING

This place was absolutely disgusting! The first room I got which was supposed to be their best and largest, the air conditioning didn’t work and the shower door didn’t close so the floor and toilet were soaked. Air is necessary as it is 100 degrees every day. The second room I got was smaller with two little beds that were slid together. The sheets were filthy with what looked like an ass print and all night long I was falling between the two beds. They didn’t have a fitted sheet so the bedding came apart very easily. The place has cockroaches and the WiFi didn’t work in the rooms. There was black mold in several areas in the bathroom, a used condom in garbage, the sink wouldn’t drain so I had to twist out the stopper, the outlet was melted, the faucet barely trickled water and they left me soap that was open with fuzz and hair on it. I threw it away and they took it out of the garbage and left it for me the next day. When I checked out, they wanted 150,000 pesos because my son stopped by for a couple hours. I would have left after the first night but it was non refundable. This place is filthy.
Stayed 12 nights in Dec 2018
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
There is no consideration about people who can’t claim stairs specially if you are in the tird flor
Stayed 4 nights in Aug 2018
Verified review

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación y el hotel cuenta con todos los requerimientos, el bar en la terraza es precioso. El único problema es que está frente a una de las plazas con mayor movimiento, por lo que la gente que tiene problemas para dormir va a tener complicaciones, nosotros no.
Stayed 7 nights in Jun 2018
Verified review

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Feels cheap

Hotel feels cheap .u can't brean fiends in to ur room. It was more like a hostal than a hotel. Is not worth the $90 i pay
Stayed 1 night in Jun 2018
Verified review

4/10 Poor

Claudia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Hotel muy básico pero céntrico

El personal amable y servicial sin embargo encuentro un hotel casi hostal. Sin agua caliente y mi primera noche faltaba ropa de cama. Una ventaja es que está cerca de todo por encontrarse n pleno casco histórico y esa también es su desventaja pues hay ruido intenso hasta al menos las 4 am los fines de semana. Yo no volvería a hospedarme ahí.
Stayed 2 nights in Apr 2018
Verified review

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay here. The staff were great and very accommodating. they let us stay in the same room even though we had booked a different room (for a lower price) for the last night. They also set up a tour to Totumo volcano for us. The bar on the roof was fun and they gave us a free welcome drink. We had a nice big room with a balcony overlooking the torre de reloj. It was quite noisy at night but that is to be expected from the location. I would stay there again
Stayed 1 night in Mar 2018
Verified review

4/10 Poor

ivan

Disliked: Cleanliness, property conditions & facilities, room comfort

Nao recomendo

Quarto do hotel bem ruim. Não tinha janela nem no quarto nem no banheiro. Mas o pior era que dentro do hotel tinha um bar / boate no terraço e os clientes passavam praticamemte dentro do nosso quarto para subirem ao terraço. Só dava pra dormir depois das 3 da manhã que o bar fechava. Localizacao ok Cafe da manha bom Recomendo somente para solteiros que queiram sair a noite e chegar de madrugada.
Stayed 3 nights in Jan 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

Cartagena sempre vale a pena!

Pelo ponto de vista da localização, minha estadia foi perfeita. O hotel Torre del Reloj fica em frente a uma das entradas principais de Cartagena de Índias, em plena Plaza de los Coches, onde todos os dias há uma concentração grande de pessoas, de onde saem os passeios puxados a cavalos, a poucos passos das principais atrações da cidade amuralhada e ainda do local onde é possível pegar os ônibus para o city tour. Além disso, é só ultrapassar a muralha e você estará no bairro de Getsemaní, que mesmo fora da muralha é muito interessante de ser visitado. O hotel também possui um terraço no último piso, onde há um bar que é um verdadeiro point, servindo drinks típicos e com música ambiente, e de onde podemos ter uma vista bem legal da cidade. Porém, o hotel estava em obras nos dias que passei por lá e apresentou problemas de vazamento de água. Com a reforma, o local para o café da manhã estava meio improvisado e o serviço confuso. No entanto, acredito que ao final da obra o hotel certamente estará entre as boas opções para estadias em Cartagena, principalmente para viajantes que procurem construções históricas, mas também gostem de áreas movimentadas e pulsantes.
Stayed 6 nights in Jan 2018

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