8/10 Good
ARTHUR
Traveled with partner
Apr 26, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
we were at the property during the Easter celebrations. Therefore, the location of the property was excellent as we could see all the processions either from the rooftop the lobby or in front of the hotel entrance. The rooms are very big, but if you have a room that is facing the side streets, the lighting level is low and it can be improved. I think the hotel staff that works at the reservation desk can really improve in terms of their knowledge of the surroundings. Anytime you ask a question they’re not sure if a restaurant is open or it’s closed most of the time the answer is they’re booked.
When we asked him how to get tickets to the Alcazar they said it’s all sold out till May. However, we found out if he can go an hour or two early standing in line you can get tickets which we did while I was standing at the desk, another tourist was asking the same question And the desk staff was saying oh it’s sold out until May. I’m very sorry. I told the tourist no that’s not the case you can go stand in line and be able to get tickets the next morning while I was walking out of the hotel same guest turned over to me and said thank you very much. We were able to go early and get tickets. Not sure how many English speaking guess the hotel has, but I think staff can improve their English as well there are lots of good restaurants around the hotel so I suggest try them whereas the hotel restaurant or even the bar is not that exciting overall the location is great
ARTHUR
Stayed 4 nights in Apr 2025