2/10 Terrible
Matthew
Traveled with family
Jan 4, 2024
Disliked: Staff & service
Just a beach, no resort
The service is here was utterly atrocious. My family and I stayed here for 3 days and did not see one employee smile the entire time. Unfortunately, they are much more concerned with the beach guest visiting for the day from the Royal Caribbean cruise ship then their actual hotel guests. One night we sat in the restaurant and after 20 minutes my wife finally went to the bar to try and order food because we had yet to be waited on. The bar tender took our order to the cook and the cooks exact words were "I'm too busy, I can't serve them." ARE YOU KIDDING ME! You cant serve the guest that paid to stay at the hotel??? Plus one night they had a DJ that blared music from 10pm all the way until 7am. What kind of normal functioning hotel does this? This is just a beach, the resort has died a lomg time ago.
Matthew
Stayed 2 nights in Jan 2024