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Hyatt Zilara Cancun - Adults Only - All Inclusive

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Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

An infinity pool with lounge chairs, palm trees, and a building with a roofed area.
A coastal hotel with multiple swimming pools, a beach, and ocean views.
A beach view from a wooden deck with a bed and a towel.
A modern hotel bathroom with a glass shower enclosure, a large mirror, and a vanity with a towel rack.
A dining area with a table set for four, surrounded by chairs, with hanging plants and a patterned floor.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included

Explore the area

View in a map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪2 min walk‬
  • Place, La Isla Shopping Mall
    ‪13 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for Ocean View Junior Suite Double

A hotel room with two beds, a sitting area, a view of the ocean, and a ceiling fan.

Ocean View Junior Suite Double

9.6 out of 10
Exceptional
(15 reviews)
  • Ocean view
  • 656 sq ft
  • Sleeps 4

View all photos for Ocean View Junior Suite King

A modern hotel room with a large bed, a desk, a chair, a television, and a view of the sea.

Ocean View Junior Suite King

9.2 out of 10
Wonderful
(65 reviews)
  • Ocean view
  • 656 sq ft
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

A hotel room with a large bed, a desk, a chair, a TV, and a view of the ocean.

Ocean Front Junior Suite Double

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 656 sq ft
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

A hotel room with a bed, desk, chair, and a view of the sea.

Ocean Front Junior Suite King

9.6 out of 10
Exceptional
(90 reviews)
  • Ocean view
  • 656 sq ft
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

A hotel room with a bed, a seating area, a ceiling fan, a large window with a view, and a decorative wall piece.

Ocean Front Luxury Suite King

9.2 out of 10
Wonderful
(17 reviews)
  • Ocean view
  • 764 sq ft
  • Sleeps 2

View all photos for Presidential Suite

A modern hotel room with a large bed, a seating area with two chairs, a ceiling fan, and a large window.

Presidential Suite

  • Ocean view
  • 1334 sq ft
  • Sleeps 2

View all photos for Ocean View Swim Up Suite King

A modern hotel room with a large bed, a desk, and a television.

Ocean View Swim Up Suite King

8.8 out of 10
Excellent
(11 reviews)
  • Ocean view
  • 850 sq ft
  • Sleeps 2

View all photos for Junior Suite Double

A hotel room with two beds, a sitting area, a view of the ocean, and a ceiling fan.

Junior Suite Double

9.0 out of 10
Wonderful
(16 reviews)
  • 656 sq ft
  • Sleeps 4

View all photos for Junior Suite King

A hotel room with a large bed, two armchairs, a small table, a nightstand, and a view of the ocean through a sliding door.

Junior Suite King

9.0 out of 10
Wonderful
(17 reviews)
  • 656 sq ft
  • Sleeps 2

DOUBLE POOL VIEW

  • Sleeps 4

JUNIOR SUITE ONE BED

  • Sleeps 5

JUNIOR SUITE TWO BEDS

  • Sleeps 5

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About the neighborhood

Cancun

Beachfront retreat .Your stay at this Zona Hotelera property places you within 2 miles (3 km) of La Isla Shopping Mall and Forum By The Sea Mall. Also, Tortuga Beach is within 3 miles (5 km) and Iberostar Cancun Golf Course is within 6 miles (10 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • La Isla Shopping Mall - 13 min walk - 0.7 miles
  • Isla Dorada - 16 min walk - 0.9 miles
  • Cancun Interactive Aquarium - 16 min walk - 0.9 miles
  • Hotel Zone Beaches - 5 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪El Mirador - ‬10 min walk
  • ‪Bubba Gump Shrimp Co. - ‬1 min walk
  • ‪Tacos Villanos - ‬7 min walk
  • ‪Flor De Sal - ‬9 min walk
  • ‪El Oriental - ‬9 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5-star beachfront property near Tortuga Beach
Hyatt Zilara Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Cancun - Adults Only - All Inclusive like an outdoor pool and a health club.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a hot tub, a steam room, and a garden. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 307 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2007
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Foosball table
  • Full-service spa
  • Health club
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Property Registration Number 005-007-000915/2025

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Frequently asked questions

How close is Hyatt Zilara Cancun - Adults Only - All Inclusive to the airport?

Hyatt Zilara Cancun - Adults Only - All Inclusive is 13.2 mi (21-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt Zilara Cancun - Adults Only - All Inclusive?

As of Sep 10, 2026, prices found for a 1-night stay for 2 adults at Hyatt Zilara Cancun - Adults Only - All Inclusive on Sep 15, 2026 start from $509, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hyatt Zilara Cancun - Adults Only - All Inclusive.

How close is Hyatt Zilara Cancun - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hyatt Zilara Cancun - Adults Only - All Inclusive offer free breakfast?

Hyatt Zilara Cancun - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Hyatt Zilara Cancun - Adults Only - All Inclusive?

No, there is no casino at this property, but PlayCity Casino (13-min drive) and Royal Yak Casino and Sports Book (14-min drive) are nearby.

What time is check-in at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Hyatt Zilara Cancun - Adults Only - All Inclusive?

This property offers free self parking and valet parking.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a pool?

Hyatt Zilara Cancun - Adults Only - All Inclusive features an outdoor pool.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a restaurant?

There are 6 onsite restaurants, offering options like Mexican cuisine, a beachfront location, and al fresco dining.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a spa?

This property has a spa, which features hydrotherapy, hot stone massages, and reflexology.

How close is Hyatt Zilara Cancun - Adults Only - All Inclusive to downtown Cancun?

Hyatt Zilara Cancun - Adults Only - All Inclusive is 1.6 mi away from Avenida Kukulkan.

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1190 out of 1518 reviews
Rating 8 - Good. 199 out of 1518 reviews
Rating 6 - Okay. 69 out of 1518 reviews
Rating 4 - Poor. 25 out of 1518 reviews
Rating 2 - Terrible. 35 out of 1518 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort to stay at. Staff is awesome and took care of every need. The restaurants have amazing food and many options to choose from. Definitely would return.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Jeng Jung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great place to stay
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! The service is amazing!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this resort was absolutely incredible from start to finish. The open-concept design creates an airy, relaxing vibe the moment you step into the lobby, offering stunning, unobstructed views straight to the ocean. Everything throughout the property was impeccably clean and well-maintained, from the pool area and white-sand beach cabanas to the beautifully styled dining spaces and oceanfront bar/restaurants. The food was easily one of the biggest highlights—every meal was exceptionally fresh, delicious, and served in wonderful, atmosphere. Relaxing under the palm trees, enjoying great drinks, and taking in the tropical scenery made the entire experience feel effortless and luxurious.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Arisha Alkarim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub outside of the room did not work
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property beaches were nice and clean. Staff was very friendly. Food was excellent better than anticipated.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

SHAKUNTLA W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our trip, and the staff and the hotel's cleanliness were awesome. Everyone at the resort was very friendly and welcoming, and we are definitely going back next year. Our room, 608, had a great oceanfront view with a jacuzzi. Just loved everything about the Resort 😍
Stayed 4 nights in May 2026
Verified review

8/10 Good

Amaya

Liked: Cleanliness, amenities, property conditions & facilities
Loved how clean the room and overall property was. They could have more entertainment!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at the newly renovated Zilara property. Everything was perfection, every detail. Food was truly a culinary experience. Highly recommended.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

eric Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area. Wish the pool was a little cooler. Beautiful property. Will come back
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very attentive. The hotel was very clean and the food was great. The only thing that was disappointing was that due to the time the ocean had to much seaweed. The hotel needs better night entertainment.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Shinnosuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are wonderful!!
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and always kept up. Excellent views staff was very attentive and made you feel at home visit Jose in the coffee shop for fun coffee art and coffee was very tasty. Spa was truly relaxing Keven and Susana was some of the best.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Tsai-Hsuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service! We had the best four nights stay. Staff are all super nice and helpful. Facilities are new. Food is amazing. Many activities throughout the day but you can also book the tour with the agency through hotel (we did jungle tour and Chichen Itza; both are great and convenient -- pick up/drop off from the hotel). Love the spa service as well.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

ALEX DEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Karen Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Staff were wonderful especially our Butlers Omar, David and Migiel. Room was very clean and maid service was great. Restaurant options were very good as well as the outside areas by the pools were convenient for pool goers.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Laura

Liked: Amenities
Excellent resort
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Ryan Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a excellent resort.
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Leidy Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, delicious food, amazing staff.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont have enough word to form a review to describe my experience. from check in to check out , i had queen treatment. Staff as a whole work together to make everyone feel so special and welcome. From Edgar at check in, to Both Daniel's from Speak easy to Resort reservations, to chef Adelita and the main chef Del, the gm, the wait staff, entertainment staff, to diana at the gym. I am thankful from my heart for the time I had. my 40th Birthday was well spent, thank you again, ill see you soon
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for vacation with all inclusive.
Stayed 3 nights in Feb 2025
Verified review

8/10 Good

Meline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel nice beach and the stuff where very friendly
Stayed 7 nights in Mar 2025
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing and great location
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
Beautiful location and was a great stay! Staff was the friendliest!
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Brenda Baker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff excellent!
Stayed 4 nights in Jan 2025

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