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4.6 out of 5

"Overall hotel was great! Most of the staff were helpful and friendly. There were a couple of things that we were disappointed with. There were several ... " More

By a verified traveler on Wed 15 Aug 2018

Hotel Description

4.5-star beachfront hotel near Tortuga Beach

Beachfront retreat

Your stay at this Zona Hotelera hotel places you within 2 miles (3 km) of La Isla Shopping Mall and Cancun Interactive Aquarium. Forum Beach and Cancun Convention Center are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this luxury hotel. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy the 4 outdoor tennis courts and free perks like buffet breakfast and valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 307 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, pillowtop beds, and LED TVs with cable channels.

Junior Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$330 per night

Ocean View Junior Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean View Swim Up Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Luxury Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hyatt Zilara Cancun - All Inclusive - Adults Only ratings based on 61 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Zilara Cancun - All Inclusive - Adults Only

Everyone (43) Couples (14) Family (6)
4 out of 5

Posted by on Jul 20, 2019

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Comment from Hotel Management

Jul 20, 2019 by Daniel R., General Manager

Dear Guest, Thank you for rating us. Hope to host you again soon. Best regards, Daniel R., General Manager

5 out of 5
Just a fabulous hotel with first class food and service. Don’t understand how it isn’t a 5 star Prooerty . I think they call it a 4.5 for some reason? Every room is directly facing the ocean and while hotel was sold out, it didn’t feel overcrowded . Cool cool place!

Posted by , from Aurora, Co on Jul 18, 2019

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Comment from Hotel Management

Jul 19, 2019 by Daniel R., General Manager

Dear ToddandGlynis, Thank you for choosing Hyatt Zilara Cancun, and for sharing your comments with us. We diligently work to exceed our guest's expectations, and I am delighted to read we managed to do that in your case. Thank you for your appraisal of the service and food quality. It would be our pleasure to have you here with us again. Best regards, Daniel R., General Manager

5 out of 5
Clean, friendly staff, great relaxing resort; I would definitely go back

Posted by on Jul 18, 2019

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Comment from Hotel Management

Jul 19, 2019 by Daniel R., General Manager

Dear Ryan, Thank you for your kind comments and for making us part of your visit to Mexico. We are pleased to read that you have enjoyed your stay at Hyatt Zilara Cancun and are grateful to receive your appraisal of the service you received. Looking forward to your future visits! Best regards, Daniel R., Gerente General

1 out of 5
BUYER BEWARE: The customer service at the Hyatt Zilara straight garbage! I've been going to Cancun for 20 years and have stayed at over 24 resorts and have never experienced a staff as deceptive as they are here. 1st - Hector in the pool area took my property off my Cabana after I left it un attended for 10 minutes. He lied to the manager and told him it was 30 minutes. I simply went to the pool bar to get a drink. The manager will always cover for the staff. Hector should be fired and selling merchandise at the flea market. 2nd - The staff is very deceptive when attempting to collect this new "Environmental fee" that is now required of all resorts. They attempted to charge my .33 per dollar when 18 pecos are a dollar. Straight scam! I told I will have a chargeback issued on my card if they even attempt to charge my 18 USD for a 8 day stay. They said it was a mistake and charged me 9 USD instead after I caught them. They will filming a movie all week and had different parts of the resort shut down and not accessible for the guests to use. Lobby bar, beach area, etc. The staff kept telling me I had to wait to go here and go there. Wtf? I spoke to a manager named Johnathon and he even told me the management made a bad decision to promote a movie at the cost of the guests that pay big money to stay here. I eventually got around $260 in refunds back but it's the principle here people. I would advise not staying here if being treated with respect and honesty is big for you.

Posted by , from Chicago on Jul 17, 2019

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Comment from Hotel Management

Jul 18, 2019 by Daniel R., General Manager

Dear Sean, Thank you for taking the time to share your honest feedback. Please accept our sincerest apologies for not meeting your expectations during your recent visit. We are disappointed to read that we haven't managed to provide you with the experience you expected. We are extremely proud of our associates and the service they provide and it is one of the most highlighted aspects of our resort judging by the comments of our guests. I am sorry to read you haven't felt so in your case. We will be following up with the mentioned areas in order to look for areas of improvement. Once again, we apologize if this was not the experience you expected, and hope it doesn't diminish your preference for Hyatt. Best regards, Daniel R., General Manager

5 out of 5
Everything, I was able to share my favorite resort with friends this trip. Everyone was ready to re-book for next year. Cant wait to see you guys again

Posted by , from cancun on Jul 4, 2019

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Comment from Hotel Management

Jul 4, 2019 by Daniel R., General Manager

Dear Augustin, Thank you for this excellent rating. Looking forward to your future visits. Best regards, Daniel R., General Manager

5 out of 5
Amazing staff, service was impeccable. No waiting at the restaurants, very clean rooms and surroundings areas. Loved the cabanas. Definitely will return!

Posted by , from Houston TX on Jul 3, 2019

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Comment from Hotel Management

Jul 4, 2019 by Daniel R., General Manager

Dear Sam, It was our pleasure to host you here at Hyatt Zilara Cancun. Thank you for these kind words, glad you completely enjoyed your vacation. Looking forward to your future visits. Best regards, Daniel R., General Manager

4 out of 5
Nice place. Just didn’t like getting pushed to purchase time shares

Posted by on Jul 3, 2019

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Comment from Hotel Management

Jul 3, 2019 by Daniel R., General Manager

Dear Guest, Thank you for staying with us, and for sharing your comments. I am glad that it was an enjoyable stay overall but am sorry to read about your inconveniences with the Real Club staff. They are a vendor company operating in the resort, but I assure you that their management has been made aware of your comments. Hope we get the chance of hosting you back again. Best regards, Daniel R., General Manager

5 out of 5
Great Resort & Great Staff Members! The fellow guests were also good to be around.

Posted by , from Rancho Cordova, CA on Jun 17, 2019

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Comment from Hotel Management

Jun 18, 2019 by Daniel R., General Manager

Dear EWill, Thank you for choosing us, and for sharing your feedback. We are grateful to know that your stay was a great experience, thanks to the excellent service provided by our associates. It would be an honor to welcome you back again. Best regards, Daniel R., General Manager

4 out of 5
Service was great, parties were amazing, cabanas were comfortable

Posted by , from Billings on Jun 12, 2019

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Comment from Hotel Management

Jun 12, 2019 by Daniel R., General Manager

Dear Amber, Thank you for being our guest, and for sharing your comments. I am grateful to read that your stay was a great experience and you enjoyed the entertainment, service, and cabanas. Hope to host you again soon. Best regards, Daniel R., General Manager

4 out of 5

Posted by on May 27, 2019

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Comment from Hotel Management

May 28, 2019 by Daniel R., General Manager

Dear Guest, Thank you for staying with us, and for sharing this rating. Hope to host you again soon. Best regards, Daniel R., General Manager

About the Hyatt Zilara Cancun - All Inclusive - Adults Only

Location Blvd Kukulcan Km 11.5 HZ, Cancun, QROO 77500

All-inclusive Details

All-inclusive room rates at Hyatt Zilara Cancun - All Inclusive - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Some rates at Hyatt Zilara Cancun - All Inclusive - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Hyatt Zilara Cancun - All Inclusive - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi and wired Internet. This luxury hotel also offers an outdoor pool, outdoor tennis courts, and a 24-hour health club. Free valet parking is available. Smoking is allowed in designated areas at this 4.5-star Cancun hotel.

  • 1 building
  • 307 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Hyatt Zilara Cancun - All Inclusive - Adults Only offers 307 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Adelita Cantina - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Asiana - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.

Maria Marie - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Chefs Plate - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Spice - This fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

Outdoor tennis courts and a 24-hour health club are featured at the hotel. 2 outdoor swimming pools are on site along with an outdoor pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Racquetball/squash on site
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Tennis lessons on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

Zen Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 165 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Hyatt
  • All Inclusive Hyatt Cancun
  • Cancun Zilara Hyatt
  • Hyatt All Inclusive
  • Hyatt Zilara
  • Hyatt Zilara All Inclusive
  • Hyatt Zilara Cancun
  • Zilara Hyatt
  • Zilara Hyatt Cancun
  • Royal Cancun Resort
  • Royal Hotel Cancun
  • The Royal Hotel Cancun
  • The Royal In Cancun Hotel Cancun
  • Hyatt Zilara Adults All Inclusive
  • Hyatt Zilara Cancun Adults
  • Hyatt Zilara Adults
  • Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
  • Hyatt Zilara Cancun All Inclusive
  • Hyatt Zilara Adults All Inclusive All-inclusive property
  • Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
  • Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
  • Hyatt Zilara Cancun All Inclusive Adults Hotel
  • Hyatt Zilara All Inclusive Adults Hotel
  • Hyatt Zilara Cancun All Inclusive Adults
  • Hyatt Zilara Cancun All Inclusive
  • Hyatt Zilara All Inclusive Adults
  • Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
  • Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
  • Hyatt Zilara Cancun Adults Only All Inclusive
  • Hyatt Zilara Inclusive Adults

You should know

  • Hyatt Zilara Cancun - All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.