6/10 Okay
Caitlin O.
Apr 12, 2024
Liked: Cleanliness
Beautiful home but some unresolved issues
Casa Gemelos is such a beautiful property but unfortunately we had a few issues during our stay that dampened our experience. We were a group of 6 adults, each needing a bed (6 beds). I double checked before we arrived this would be possible and confirmed the set up with the host- a twin pullout bed and king bed in each room, no problem. Lo and behold, when we arrived the twin beds in each room were not available. Our group had to share beds the first night, which we booked Casa Gemelos with 6 beds specifically to avoid doing. There was no other option than to make it work for the first night but it was obviously a big inconvenience.
The second issue was with the hot tub- when we arrived the property manager told us it was broken/missing a part and we needed to reach out to the maintenance manager if we wanted it fixed during our stay. We contacted the maintenance manager the next day who adamantly stated it was not broken, demanded to know who told us it was broken, and said "its a spa, not a hot tub"- as if we were the ones who were expecting something other than what we had been told previously by the property manager. Broken or not- we were just relaying what we were told, and we would have hoped there would be better communication between the property managers to avoid us being in the middle of this miscommunication somehow. Beyond that, if there is a known repair needed, it should just be fixed without us having to get involved and interrogated about it.
The third issue was on one of the days we were without electricity and running water for 3 hours in the morning and then on and off for the rest of the day- which impacted our ability to sleep comfortably ( no AC) shower, or use the toilets. They did send a repair crew out but it was a big inconvenience- especially in the early morning.
Again, beautiful property but a couple big issues left us with a less than 5-star experience.
Caitlin O.
Stayed 4 nights in Apr 2023