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The Reef Retreat

4-star property
10-14 Harpa Street, Palm Cove, QLD 1-855-201-7819
4.5 out of 5
Wonderful!
See all 2 travelocity Reviews

"The staff and facility was amazing! The location is perfect, just a short walk to food, stores, shopping and the beach. Parking was very easy! Would l ... " More

By a verified traveler on Tue 21 Jan 2020

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Hotel Description

4-star aparthotel near Palm Cove Beach

Seaside stay

With a stay at this Palm Cove aparthotel, you'll be within half a mile (1 km) of Palm Cove Beach and 9 miles (15 km) of Skyrail Rainforest Cableway. James Cook University is within 9 miles (15 km) and Wildlife Sanctuaries & Zoos is within 20 miles (32 km).

Outdoor pool, terrace

This aparthotel features an outdoor pool and a spa tub. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Free self parking, a terrace, and a garden are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 32 apartments also offer free WiFi and LCD TVs with cable channels. Other amenities include balconies or patios, DVD players, and stovetops. Weekly housekeeping is available.

Standard Studio Suite (Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$222* Per night/room May 7 - May 8

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Suite (Spa)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

Studio Standard Spa Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Reef Retreat ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Reef Retreat

Couples (1) Family (1)
5 out of 5
The staff and facility was amazing! The location is perfect, just a short walk to food, stores, shopping and the beach. Parking was very easy! Would love to return to this location in the future!!

Posted by on Jan 21, 2020

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Comment from Hotel Management

Jan 21, 2020 by Joanne

Thanks

4 out of 5

This hotel was warm and had nice decor.

Pros: Close restaurants, Quiet
Cons: No free Internet
Palm cove was a nice area and the staff were pleasant. It is family owned and Clive ,his wife, and daughter were very helpful regarding what to do. Our room was a spa suite and had the kitchen outside, which was strange. So we looked at other rooms with the kitchens indoors but decided to stay in our original room which had a nicer layout( with the exception of the kitchen outside). The beaches were lovely, but when we were there it rained for a couple of days. We were in Trinity Beach a week before and prefer Palm Cove. However, scuba diving and snorkelling took awhile to reach due to the distance from land to the boats then to the Great Barrier Reef. We would rather have booked a liveaboard due to scuba diving. But would have stayed on land at Palm Cove for a few days for some land excursions. Our trip was based on water activities, which would have been easier access on a liveaboard. Overall, we enjoyed our stay at Reef Retreat.

Posted by , from chicago,Il on Feb 8, 2011

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Comment from Hotel Management

May 20, 2016 by J

Thanks for leaving a review and advising of your experience. We value your feedback.

About the The Reef Retreat

Location 10-14 Harpa Street, Palm Cove, QLD 4879

Property Features

The Reef Retreat offers its guests an outdoor pool and a spa tub. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly The Reef Retreat. Self parking is free. This 4-star Cairns aparthotel is smoke free.

  • 32 guestrooms or units
  • 3 levels
  • Built in 1997
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Reef Retreat offers 32 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and coffee/tea makers. Rooms open to balconies or patios. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Cairns aparthotel provides complimentary wireless Internet access. LCD televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • Private balcony or patio
  • HD television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan

Nearby Activities

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:30 PM
  • Saturday - Sunday: 9 AM - 2:00 PM
If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The Reef Retreat offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:30 PM
  • Saturday - Sunday: 9 AM - 2:00 PM
Guests arriving after 5:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.00 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve high chair

This property accepts credit cards; cash is not accepted

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has indicated there is a smoke detector on the property

Safety features at this property include a fire extinguisher

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve high chair. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 27 per person (one-way)
  • Airport shuttle fee per child: AUD 14 (one-way), (from 4 to 11 years old)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reef Retreat
  • Reef Retreat Hotel
  • Reef Retreat Hotel Palm Cove
  • Reef Retreat Palm Cove
  • The Reef Retreat Hotel Palm Cove
  • Reef Retreat Apartment Palm Cove
  • Reef Retreat Apartment
  • The Reef Retreat Palm Cove
  • The Reef Retreat Aparthotel
  • The Reef Retreat Aparthotel Palm Cove

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.