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Rydges Esplanade Resort Cairns

4-star property
209-217 Abbott Street, Cairns North, QLD 1-855-201-7819

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2.7 out of 5
See all 3 Travelocity Reviews

"The staff is extremely attentive, great location, good value. Check in/out easy. Concierge very helpful. " More

By a verified traveler on Sat 15 Jun 2019

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Hotel Description

4-star hotel near Cairns Esplanade

Oceanside stay

A stay at this Cairns North hotel places you within half a mile (1 km) of Cairns Esplanade and 2 miles (3 km) of Cairns Marlin Marina. Reef Fleet Terminal and Cairns Central Shopping Centre are also within 2 miles (3 km).

Poolside dining

This hotel features 3 outdoor pools, a spa tub, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and unwind at the poolside bar and bar/lounge.

Free WiFi, balconies

Offering conveniences like refrigerators and coffee/tea makers, the 242 guestrooms also have free WiFi and balconies. Other amenities include 24-hour room service, flat-screen TVs, and in-room massages.

Garden View Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$84* Per night/room Feb 7 - Feb 8

Ocean View Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Garden View Room 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mountain View Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mountain View Room 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Rydges Esplanade Resort Cairns ratings based on 3 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Rydges Esplanade Resort Cairns

Everyone (1) Couples (1)
5 out of 5
The staff is extremely attentive, great location, good value. Check in/out easy. Concierge very helpful.

Posted by on Jun 15, 2019

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Comment from Hotel Management

Jun 17, 2019 by espie.

Dear Anonymous, Thank you for such a wonderful review. We hope for an opportunity to welcome you back on your next visit to Cairns. Kind regards Andrew Wallis. General Manager.

2 out of 5

If you like dirty sheets this is the place for you

Upon arriving in hotel room we pulled back the sheets to reveal over 10 hairs throughout the sheets and pillow, the sheets were clearly not changed from the last guest. When complaining to the front desk they appoligized, gave us 2 drink vouchers and told us they were sending house keeping up to change the linnens at 10pm when the night shift arrived. At 10 pm a young man arrived to change the sheets. Not sure if he was a maintenance man or someone off the streets wearing jeans and a t-shirt but he couldn't even make a bed. He left to get different sheets 2 times and after that we took the sheets to make our own bed and told him to leave. We complained again and their solution was to send someone up in the morning to replace the linnens and gave us a 7 dollar bottle of wine. The following morning we woke up to make a cup of coffee only to discover the dishes were never cleaned, just put back in the cupboard dirty from the last guest. The coffee mug had a coffee ring and the spoon had stiff dried on it. Left it dirty on the counter for room service to replace when they cleaned the room and they just put the same dirty dishes back. Clearly the housekeepers refuse to clean anything. Besides the dirty room the hotel is just severely outdated and the photos used online must have been taken over 10 years ago. The only nice part about the hotel was the pool.

Posted by on Aug 28, 2018

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Comment from Hotel Management

Sep 14, 2018 by espie.

Dear Anonymous, Thank you for your feedback and my apologies for where we fell short of expectation. Please be assured that this is not of our typical standard and as such your comments are disappointing. I will take this opportunity to follow up with our housekeeping manager and ensure that we address the matters that you raise. I thank you for bringing these to my attention. If you do find yourself visiting Cairns in the future please let me know as I would welcome the opportunity to make amends. Kind regards Andrew Wallis. General Manager.

1 out of 5
We enjoyed the location of this hotel. However, a lot of aspects could be improved. The staff at reception failed to mention to us how to turn on the lights in our room. They also changed the room we had booked and claimed it was an “upgrade”. The water in our room tasted like metal. Overall, we think they should renovate and modernize the hotel a bit.

Posted by on Aug 31, 2019

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Comment from Hotel Management

Sep 2, 2019 by espie.

Dear Anonymous, My apologies for where we fell short of expectation. We do hope that your enjoyed your overall time in Cairns. Kind regards Andrew Wallis General Manager.

About the Rydges Esplanade Resort Cairns

Location 209-217 Abbott Street, Cairns North, QLD 4870

Property Features

Rydges Esplanade Resort Cairns offers its guests 3 outdoor swimming pools, a spa tub, a sauna, and a fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. There's an onsite business center. Event space at this hotel measures 2562 square feet (238 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Rydges Esplanade Resort Cairns. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Cairns hotel.

  • 1 building
  • 242 guestrooms or units
  • 12 levels
  • 2562 sq ft of conference space
  • 238 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Cairns Intl. Airport (CNS) (6.1 km / 3.8 mi)
  • Train station: Cairns Station (2 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Rydges Esplanade Resort Cairns offers 242 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. In-room massages and hair dryers can be requested. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (24 hours)
  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 8:30 AM.

Coral Hedge Brasserie - This poolside restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Late night fare is available from 24-hour room service.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Rafting nearby
  • Ecotours nearby
  • Boat tours nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 15 for adults and AUD 15 for children (approximately)
  • Self parking fee: AUD 13 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.08 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Rydges
  • Esplanade Resort Cairns
  • Esplanade Rydges Cairns
  • Rydges Cairns
  • Rydges Cairns Esplanade Resort
  • Rydges Esplanade
  • Rydges Esplanade Cairns
  • Rydges Esplanade Resort
  • Rydges Esplanade Resort Cairns
  • Rydges Resort Cairns
  • Rydges Esplanade Cairns Cairns
  • Rydges Esplanade Resort Cairns Hotel
  • Rydges Esplanade Resort Cairns Cairns North
  • Rydges Esplanade Resort Cairns Hotel Cairns North

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.