6/10 Okay
Pragun
Traveled with family and small children
Apr 20, 2025
Liked: Cleanliness
The hotel was at capacity but there were no staff visible for much of our stay..no greeting upon arrival, no offer to port our bags, no staff waiting at reception, no staff at bar, no pool side service. There's no music playing to improve the ambience and during the Easter period there was also limited alcohol service. Although we had to pay premiums to stay at the hotel and foods etc during the period there was no room servicing other than new towels as well. When questioned we were told it is holidays - but isn't that a hotel staff management issue.. why should the customer have to pay the price for that? We certainly didn't get a discount for it. We were also pretty let down by the breakfast.. would be great to have a buffet in place of small servings of 1 slice of avo toast. It was very tasty food though.
The hotel is a bit dated but the rooms are very spacious and has all the comforts and amenities.
The best part of our stay was the outstanding service by the operations manager who went above and beyond to ensure we had a good time.. he is professional and friendly and kind! He deserves a raise!
Pragun
Stayed 3 nights in Apr 2025