6/10 Okay
Gemma
Mar 25, 2025
Liked: Staff & service
Disliked: Property conditions & facilities
A disappointing stat
We stayed here for 3 nights primarily because it was the cheapest / most affordable option for us in/near Byron Bay. The staff on reception were lovely as were the maintenance lads that we spoke to around the site. The 2 x pool areas and the camp kitchen were also clean and tidy (although sun loungers could have done with a clean).
We booked to stay in an economy cabin and really wished we hadn’t. The cabin was clearly old and maintenance was needed. Curtains were stained, paint peeling off in some areas, main door didn’t seem to connect properly before locking meaning we didn’t feel that our luggage was particularly safe. The cabin definitely needed an overhaul and updating.
The main issue for us was the fact 5 of the 6 washing machines were out of order and having read reviews on arrival from a few weeks prior, this had been the case for sometime. Given we had booked this accommodation because we needed laundry facilities, this was really disappointing and inconvenienced us massively. We raised it with reception staff who advised they had no solution to offer (waiting on parts) except to suggest we travel to North Byron laundromat. The park shouldn’t offer amenities if not available on a long term basis or at least have informed us after booking & given us the option of cancelling our booking. I have emailed a complaint but not heard anything back as yet.
Location wise - it’s a good 2.5km walk to Byron Bay along a very busy highway.
Gemma
Stayed 3 nights in Mar 2025